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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
640 ratings and 279 comments received in the last 90 days.
19 July 2024
Very satisfied it was the best experience ever that will never forget.
11 July 2024
Stephen Lorenz look after me through the whole process. He was always on hand for any queries, very knowledgeable and extremely thorough. I'd recommend Stephen to anyone!
11 July 2024
Sam Cleverly was super helpful and made everything stress free. This was our first time buying a new BMW and he patiently went through all the features to see what would suit us best. Negotiated on our behalf to get us a good deal.
11 July 2024
Really good service - thanks
10 July 2024
Michael Berry was extremely helpful and knowledgeable about both the vehicle and the sales process, at every step from my initial enquiry through to handover.
09 July 2024
Short time from order to delivery
07 July 2024
We had specific requests at first and Sam explained the current situation with this particular make of car and found the right one for us. Handover was amazing- never had a presentation like it. Thank you ??
03 July 2024
Great service from reception and sales. Handover was a great experience.
03 July 2024
The team were excellent with timely communication
03 July 2024
The service I received at Williams Manchester Trafford Park was absolutely excellent and I would like to mention the person who dealt with me in particular. Ismail Vorajii gave me the most excellent service, nothing was to much trouble he was 5*.
02 July 2024
The dealership is an outstanding site, clean, fresh and with extremely courteous staff.
29 June 2024
Very professional approach to all the details
25 June 2024
Michelle and Dan and a young lad made me feel very comfortable went through all options and got me the right car with the right deal. The whole experience was amazing. Collecting the car was a real treat the gifts was a lovely bonus.
25 June 2024
This dealership excels in customer service, and communication, and offers very competitive deals. Additionally, the handover process includes special touches like a private reveal of the vehicle with added gifts such as flowers and an umbrella.
19 June 2024
Completely satisfied from initial contact with the sales department to handover of vehicle, handover presentation was absolutely amazing.
18 June 2024
They made me feel so special!!
18 June 2024
Exceptional service and very professional, with regular updates from ordering the car through to collection
14 June 2024
Always attentive and interested in your mitchell kelly is excellent.
12 June 2024
Sam and Matthew never responded to my calls and I was never informed about trackers etc
11 June 2024
The showroom was really impressive and the customer service was excellent
10 June 2024
Great service
06 June 2024
I extremely satisfied with the service I received from the point of ordering my new car to the point of collection, everything was just great. And even better the car was ready before the estimated arrival time.
06 June 2024
I received 5* customer service from the second I walked through the door to the moment I drove off the forecourt and I'm sure that if I was to need anything in the future, Michael & Kev wouldn't hesitate to do everything they could to help.
02 June 2024
Everything was perfect. Happy with the service with Sanjeev definitely he should get a great reward for his excellent service.
01 June 2024
smooth experience
01 June 2024
Speedy and efficient service
29 May 2024
I called Anas as I was interested in buying a car (unsure of used or new) and he booked me in for the following week. From the very beginning Anas was extremely helpful and a lovely person and helped me to find a suitable vehicle in my budget.
28 May 2024
Michelle was extremely helpful, kept me fully upto date with progress of my order. Also made the whole experience pleasantly memorable.
26 May 2024
Very good experience.
22 May 2024
I was completely satisfied with the purchase and delivery of my new car due to the way they easily made the process and do everything efficiently.
19 May 2024
V ery good service from the sales team and Oliver Northorp
18 May 2024
Great staff
17 May 2024
Car arrive when they said
16 May 2024
All staff involved were extremely well informed and courteous. Special shout to Michelle Kelly who was our sales executive.
15 May 2024
I was very satisfied with the experience at Williams bmw. Michele was very kind and very helpful explain everything to me how everything works with the process very good service couldn't speak more highly of her how great she was thank you
12 May 2024
The service provided by Michelle and Pernishe was great, they were very friendly and helpful and made sure everything went smoothly.
11 May 2024
Oliver again, was amazing when we ordered the car. He managed to sort out a test drive for us. He gave us the car and let us drive it around for an hour to give us the feel. Again, the delivery process was smooth, and the flowers were so nice.
09 May 2024
Excellent Customer service
07 May 2024
Extremely pleased with my experience. During the purchase I was taken through the various models available along with the features of every car. The finance options were explained clearly in a relaxed no pressured environment.
03 May 2024
Great service and care
03 May 2024
Professional and friendly staff. No question was left unanswered. Handover was smooth and efficient.
03 May 2024
Extremely happy, car came earlier than expected.
03 May 2024
All smooth
01 May 2024
The salesman, Josh Jackson made it an enjoyable experience. He sorted everything out for us.
01 May 2024
I've had a fantastic experience purchasing my first BMW with Williams and was supported by both Nathan and Oliver. I'm usually an Audi Customer and after a bad experienced thought to explore a new brand.
01 May 2024
Lovely showroom,helpful and friendly staff
30 April 2024
Michelle Kelly made everything go so smoothly. Answered any questions and provided total peace of mind. Excellent.
20 July 2024
Took abit longer than I expected but good service overall.
20 July 2024
Fast and efficient
20 July 2024
The customer service was very good overall.
20 July 2024
All work done as promised, at the price quoted
20 July 2024
Good care from start to finish by Claire
19 July 2024
Karam really did provide me a great service.
18 July 2024
.
18 July 2024
Staff were so lovely
18 July 2024
Because I couldn't fault it.
18 July 2024
Fair discussions on costs and jobs required.
17 July 2024
- The service / repairs were managed swiftly - within 3 days - The car was delivered cleaned / washed - which was a bonus/nice touch - The process is easy to initiate
17 July 2024
good communication, explaination, received all the iformation I needed
17 July 2024
A small issue happened when I checked in, I was happy the solution was given.
17 July 2024
All the staff were very helpful
17 July 2024
Keep up to date and friendly
16 July 2024
Sophie was friendly and greeted us with a smile. She also got all the paperwork done smoothly and efficiently.
16 July 2024
it was fast
15 July 2024
Overall good, but did not tell me what the recall was for or the work that was completed on my car
15 July 2024
Vallet not done
15 July 2024
Because there was a mix up on the computer, the wrong part was obtained so the repair took a while longer to rectify.
15 July 2024
This hopefully coincides with the above but the environment was presented so very well. Clean building, cars all presented immaculately, and as above, Aaron was absolutely fantastic
14 July 2024
BMW has a high Class environment with a High class customer service.
14 July 2024
Super efficient, friendly and no waiting around. Car was cleaned inside and outside after service and recall. All staff very professional.
13 July 2024
Great service experience
13 July 2024
The facilities look amazing and the staff were very friendly and helpful.
13 July 2024
No problems
13 July 2024
Quality service
12 July 2024
From arriving at the venue, the service provided, amenities available m, it was all top class
11 July 2024
Great to have the car cleaned too.
11 July 2024
So good
11 July 2024
Because the mechanic did a great job with the car thank you very much ?? ?? ??
10 July 2024
Above says it all
10 July 2024
No issues at all: professional at all times
10 July 2024
Treated very well. Offered a drink while I was waiting.
09 July 2024
always been a nice place to get something done - was better when located in city center and there were options for transport to and from the city if needed.
09 July 2024
BMW Keep you informed.
08 July 2024
All worked well and as expected
08 July 2024
The centre in Manchester is such a great experience. The staff are all very friendly and really make you feel welcome. I did find that I was tried to be sold full breaks and disks when the car had done less than 5k miles since its last MOT odd
08 July 2024
Williams Manchester is always a pleasure to visit. It is a very professional, pleasant environment in which you are made to feel welcome and valued.
07 July 2024
All done without any issues
07 July 2024
great service, good video, well explained
07 July 2024
Every thing went to plan and the car was washed and clean.
06 July 2024
Staff were exceptional
06 July 2024
Very happy with service staff. But I thought the diagnostics work would have identified the problem rather than requiring additional diagnostics.
05 July 2024
Very good service overall
04 July 2024
Member of staff I dealt with was very helpful and polite
03 July 2024
I was treated with great respect from everybody that I came into contact with.
03 July 2024
I felt like a valued customer
03 July 2024
My car drives like a dream when you have serviced it!
03 July 2024
Just happy, got offered drinks while I was waiting and Morgan did a mega job looking after me.
02 July 2024
It is the same opinion as that of the number above
02 July 2024
I have so many questions but everything was explained and answered in details. The refreshments (while I was waiting) was also really good.
02 July 2024
Always the same high quality, well run organisation, respectful and professional
01 July 2024
Everyone was friendly and professional
01 July 2024
The costs were high until I asked for a discount, which thankfully was agreed.
01 July 2024
Courteous easy transaction. As always with Williams. Just a little slow on this occasion.
01 July 2024
Friendly service kept me informed
30 June 2024
My contact person was very professional
29 June 2024
Excellent support
29 June 2024
The service adviser was friendlier this time and didn't leave me waiting around
29 June 2024
Fantastic job on the vehicle, kept me informed and delivered on time.
29 June 2024
Very efficient and professional
29 June 2024
As above , this time the service was excellent and the car was immaculate when I collected
26 June 2024
BMW dealt with my issue limiting my costs as much as possible
26 June 2024
Kept updated daily
26 June 2024
Again all in order, good service, Clare who was doing my paperwork and booking was polite and efficient.
25 June 2024
Technician was very helpful and was great at resolving a small MOT issue at little cost to me which I'm extremely grateful for. Service Advisor was kind but seemed to have an attitude when I mentioned the Major/ Minor service issue.
25 June 2024
Every went to plan no problems so was very happy with the service I received
25 June 2024
My car was looked after very quickly and work was carried out sufficiently thanks again
25 June 2024
Excellent
24 June 2024
Car was in for 3 days, no one called me to say ready to pick up. Fault remains on the car.
23 June 2024
I am happy for services
21 June 2024
Except Alex Calver, everyone was nice and helpful.
21 June 2024
Usually satisfied and the car is returned in a clean condition.
20 June 2024
Easy process and very customer focused
19 June 2024
Good cafe and variety of cake/biscuits, plus free wifi
18 June 2024
The staff were professional, courteous, knowledgeable and very helpful. They took my car through to the workshop as soon as I arrived and returned it on time and washed as promised. A very pleasant experience.
18 June 2024
Whilst the service provided was good and given the age of the car, it would of been great if the diagnostic charge was waived since we accepted the labour charge to carry out the work.
17 June 2024
Looked after and my car was ready for collection as agreed.
16 June 2024
Again very helpful and and always willing to help with any issues
16 June 2024
All done and car checked
15 June 2024
Very professional service
15 June 2024
Friendly staff, no waiting around
14 June 2024
My issue wasn't resolved.
14 June 2024
Sophie made things very clear
14 June 2024
Smooth and efficient customer experience
13 June 2024
Staff and the service were impressive, constant updates and complementaries
13 June 2024
It was fine
13 June 2024
Still experiencing faults with my navigation system,have to re-book again for an issue that was said to have been fixed
13 June 2024
Was on time getting my car serviced
13 June 2024
Overall satisfied
13 June 2024
Courtesy car arranged despite the lease company not passing on the information, no video condition report provided.
13 June 2024
Excellent attitude to customer requirements.
12 June 2024
Car was taken in and a time frame was given for when i will get my car back which was on time and the updates throughout the service which is excellent peace of mind for me whilst i was shopping the trafford centre
12 June 2024
I was very pleased with the service I received
11 June 2024
There were issues with a bmw recall and having to retain the car overnight. I was told too late in the day that was happening.
11 June 2024
Morgan was very professional and courteous throughout, and kept me informed. The service took all day so he phoned me while I was at the Trafford Centre to let me know the progress.
11 June 2024
I found it odd that I was seated and kept waiting for 5 mins all for the guy to say
11 June 2024
Satisfied
10 June 2024
Very expensive & my X3 front fog lamp is not yet fixed & neither your last service report indicate the alert messages coming up
10 June 2024
Slightly more complex issues that required additional work, which they were happy to do. Fault correctly identified and work undertaken.
10 June 2024
Friendly professional staff. Clare was very good.
09 June 2024
The service experience was great but not the end result.
09 June 2024
On my last visit, the vehicle was in for a routine oil service. I asked for a fault to be looked at with USB charging port in centre console. Was charged for investigation but fault not fixed.
08 June 2024
Very nice branch, staff very friendly
07 June 2024
Feeling comfortable and happy from the service experience.
07 June 2024
It was a straight service thing but they don't give much details about any other issues unless that is available on visibility checks
06 June 2024
The car was still serviced and was ready not long after the requested time for collection
06 June 2024
Friendly staff.
05 June 2024
Helpful and plesent
05 June 2024
I was happy.
05 June 2024
brilliant thanks ?? ?? ?? ??
05 June 2024
Always details, caring and thoughtful, unexpected maintenance service carried changing parts after warranty years, made me feel very safe driving the BMW, Thank you BMW.
05 June 2024
Great service, felt welcomed and the car was well looked after. Washed and vacuumed as requested at no extra cost. Staff were friendly and helpful. Received progress updates and follow up calls.
04 June 2024
Bright was outstanding
04 June 2024
Service experience was good with detailed information.
03 June 2024
Everything was smooth despite suddenly needing to keep the car overnight.
03 June 2024
Amazing as always and if there is any problems they are always there to fix it
02 June 2024
Would have given five if wasn't for the 3 hour wait. Everything else was great.
02 June 2024
Good job done and in good time.
02 June 2024
Pawel made it so easy for us, he was so professional and treated us respectfully
02 June 2024
Good
02 June 2024
Very satisfied , dropped off day early no problem. Collected on Sat am staff were lovely & Mark was very knowledgeable.
02 June 2024
CS representative called me when car was ready and all was done swiftly
01 June 2024
Because the staff which dealt with me were so pleasant and helpful.
31 May 2024
Only four stars because I was asked to bring the vehicle at 8:15am and work did not begin until after 4pm.
31 May 2024
Prompt answers to phone calls, efficient and pleasant staff in office, car cleaned inside and out
31 May 2024
The engineer sends a video to explain just what is going on with your car
30 May 2024
The person dealing with my booking was friendly informed patient and understanding dealing efficiently with.my concerns
30 May 2024
Because of the high quality service
29 May 2024
After initial concern that a computer update fault might not be covered I received a positve, cheerful and very helpful response from Bright, in the service department.
29 May 2024
Very satisfying experience, friendly and helpful.
29 May 2024
Friendly and easy to do.
29 May 2024
Car went in and was ready for the time required. Cleaned and hoovered came out looking like it had been cared for.
28 May 2024
They were very helpful and answered all questions I had.
27 May 2024
Williams and its predecessors have provided my cars for 25 years, with faultless sales and service
27 May 2024
Pragmatic explanation of recommended actions
27 May 2024
My service experience was amazing because of Karam Alkazaz. He was proper professional with fab attitude.
27 May 2024
Fantastic service
27 May 2024
Claire Cullen is an asset to the BMW manchester service centre. She is always supportiative, great communication and does everything possible to ensure every customer is happy. Claire is amazing !!!
27 May 2024
Good service and like the fact that I was able to wait and collect. Great atmosphere
26 May 2024
Excellent service and Comms from Claire with very good knowledge and provided the best service I've ever had!
26 May 2024
I like that I was kept upto date as to what was happening with my vehicle and i like that the car gets hoovered and washed
26 May 2024
Very polite and caring staff
26 May 2024
Experience was amazing, got looked after very well
26 May 2024
Easily and smoothly done
26 May 2024
Very good, Dan was very easy to deal with understood my requirements and delivered in a friendly manner.
26 May 2024
Kept me well informed
26 May 2024
The staff around were really friendly and helpful
25 May 2024
The lady I dealt with was friendly and explained the process. I asked her if it was possible to split the payment for my service as I had recently returned from a holiday. She advised me about Bumper and took me through the quick and easy application
25 May 2024
Professionals who know their stuff.
25 May 2024
The chap who dealt with me is incredible witgh his service - secind time he has delat with me and he is a real asset to your company. Very professional, fruendly and keeps you updated.
24 May 2024
The work was done quickly and for a reasonable price.
24 May 2024
Great service excellent customer service
23 May 2024
BMW dealt with me & my car in a polite professional manner
23 May 2024
Replacement vehicle
23 May 2024
Was prompt and good
22 May 2024
Good help in sorting formalities
22 May 2024
As above, helpful staff and slick procedure
21 May 2024
Fantastic facility courteous staff, on this occasion completely free
21 May 2024
Booked in quickly, updated with a health check video and received a text when car was ready to be collected. Morgan was really helpful.
21 May 2024
Work done efficiently and on time
21 May 2024
The service at Williams Manchester is second to none.
21 May 2024
Great service from Lemmisa.
20 May 2024
Staff were friendly and polite.
20 May 2024
I got everything I needed doing all staff was helpful
20 May 2024
Service done on time, wash and vacuum much appreciated
20 May 2024
Good
20 May 2024
Pav explained everything and set up my details on the. BMW Añp
19 May 2024
Staff able to assist with booking in car early and notify when ready to collect.
19 May 2024
Very efficient
19 May 2024
High standards of customer care and professionalism.
19 May 2024
Can't fault the branch. They were amazing and service was exceptional.
19 May 2024
I thought the customer service offered was really good with the representative providing updates throughout the day.
18 May 2024
Work done ahead of scgeduyand xar cleaned
18 May 2024
Very fast
18 May 2024
I've bought two cars from Williams and one from Williams select for my daughter. The whole process of buying the cars from Williams Manchester was a pleasure, and I regularly when needed travel from Sheffield to have my cars serviced there.
18 May 2024
Excellent location next to the Trafford Centre, good in-service facilities and fixed price servicing.
18 May 2024
Satisfied Car Services by trained staff
17 May 2024
It was easy to work with the team and everything ran smoothly. There was a bit of a problem with the car not being washed but Abbey managed to fix this issue so was happy at the end.
17 May 2024
Can't fault it. I've used BMW Manchester since it opened for my personal car and my company car.
17 May 2024
Quick to arrange and valeting the car was included
15 May 2024
Fantastic service
15 May 2024
Excellent service again from Claire. A real credit to Williams Manchester
14 May 2024
Recall work was carried out quickly.
14 May 2024
Very satisfied as car sorted and passed MOT
14 May 2024
Customer service is good even when problems occured
14 May 2024
Kept me up to date with any repairs.
14 May 2024
All straightforward
13 May 2024
A nice experience even on a waiting appointment without a courtesy car
13 May 2024
Pav my service representative was very professional and polite and helpful.
13 May 2024
Very happy with the service
13 May 2024
No issues. Everything ran smoothly
13 May 2024
Can't remember the lady that dealt with my inquiry but she was on point and on the ball like Lionel ..
12 May 2024
Very satisfied
11 May 2024
Car service as expected
09 May 2024
Staff are polite and professional particularly Mr Karam who was handling my vehicle.. THANK YOU
09 May 2024
All done quickly and efficiently
09 May 2024
Efficient and on time
08 May 2024
I have been there twice and on both occasions they went above and beyond to do what needed to be done to my vehicle and certainly will be going back.
08 May 2024
All good
08 May 2024
I was well explained and looked after by Mr Karam
07 May 2024
Very good service received as usual
07 May 2024
Excellent!
07 May 2024
Staff were courteous and knowledgeable.
07 May 2024
Serviced as planned and was done quickly.
07 May 2024
Very professional service, staff are knowledgeable and snow to answer any concerns
07 May 2024
Car was ready earlier than expected
07 May 2024
Left the garage with a drivetrain problem, and it was sorted out very efficiently
06 May 2024
Genuinely brilliant. I have received nothing but excellent customer service here, and will continue to use their services due to this.
06 May 2024
Keep us well informed at all times
06 May 2024
I was booked in quickly and the work completed on time
06 May 2024
because i hand no problems and no one trying to tell me i needed work on my car as some company's with try and gain work from your vehicle as my work was done on a recall
06 May 2024
Nice staff, facilitated service as requested good feedback on condition of car
05 May 2024
All required job was performed and given a good health check.
05 May 2024
Williams themselves were good
04 May 2024
Very satisfied with the service and repairs. My car was well cared for, and the issues were promptly resolved. I was kept informed throughout the process.
03 May 2024
I was welcomed, offered cofffee & my car was serviced within a few hours
02 May 2024
Lemissa was a really friendly person to deal with. From start to finish she kept me in the loop as to the progress.
01 May 2024
Brilliant staff, completely transparent when it came to the issues at hand and consulted with me every step of the way
01 May 2024
Good work
30 April 2024
I waited while my car had an oil service, Abby kept me informed on the progress of the service, and ensure I was happy while I waited.
30 April 2024
Staff were ready for me when I arrived, Claire clearly explained everything to me, was professional and courteous and my car was ready by the time I was advised.
29 April 2024
Service carried out on time.
29 April 2024
Very good communication and customer service
29 April 2024
Always good attention to mechanical detail and description of results
29 April 2024
Excellent friendly service. The lady who served me was very helpful and kept me up informed during the whole process.
28 April 2024
The advice,updates of progress and work carrird out were all to my satisfaction.
28 April 2024
Everybody at Williams are very friendly and also proffessanal and i have never in all the years I have dealt with Williams had cause to complain i
27 April 2024
The drive in system was very efficient. The visual inspection was communicated clearly by email and followed up by telephone to ensure we understood it.
27 April 2024
Very pleasant experience from start to finish.
20 July 2024
Sange explained everything fully and got me a great affordable deal on my dream car