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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
597 ratings and 313 comments received in the last 90 days.
18 April 2024
Michelle and Matt were wonderful. Nothing was too much trouble and excellent professional service. Everything was a five start experience from start to the collection of my new vehicle.
17 April 2024
Comfortable, drinks available, relaxing environment
17 April 2024
My sales person (Michelle Kelly) was excellent. She was warm, attentive, informative and made my experience really special.
12 April 2024
Total confidence in the manner staff dealt with us
09 April 2024
Great experience from start to finish
05 April 2024
Everything went very smoothly
04 April 2024
over all service was great
03 April 2024
Was not ideal, for a £58,000 brand new car you expect a certain level of organisation and customer experience. From the outset being asked would you like a coffee ? Go over their and get it yourself to the handover and being called afterwards to pay.
03 April 2024
Ismail did an amazing job at everything couldn't fault anything
03 April 2024
Staff were always polite and the visit to the showroom to collect the car was an enjoyable, stress free process
03 April 2024
Overall the experience was fantastic. Very straightforward, no hassle or jargon. Very pleased.
03 April 2024
Good attention to detail and Josh Jackson (Williams, Manchester) went through the whole process in a professional and easy to explain way.
31 March 2024
I was very setisfiefd and it was beyond my expectations.
30 March 2024
Everything was dealt with quickly and efficiently.
30 March 2024
Oliver Northrop made the whole purchase look so easy again down to his professionalism and a kind human being. I was very impressed with the delivery of the vehicle being given to you inside the showroom not on the forecourt.
26 March 2024
Communication was excellent, great customer service
26 March 2024
The experience was great when I purchased my vehicle. I was however, disappointed with the collection of my car as it was rather lacklustre.
25 March 2024
Dealership First Class BMW manufacturing, we should hsve gone to Audi
25 March 2024
Our Sales Advisor Oliver Northrop is the best! We were close to giving up on a brand new BMW, but he made his best to bring us the best deal.
24 March 2024
See above ...very knowledgeable team at Williams Manchester With a smile ??
24 March 2024
Catered for all my needs
23 March 2024
Michelle, who oversaw my delivery, was very prompt and professional in how she dealt with the entire delivery. She made sure all my needs were met before I left with the car.
19 March 2024
Absolutely made up the car salesman was open and honest and give me a great deal on the sale of my old bmw and went above and beyond to get me a great deal on my new vehicle
18 March 2024
Centre was great however disappointing that my head up display failed on handover. The dealer did all they could.
18 March 2024
No negatives for me. Good location, plenty of parking with good spacing between bays., Comfortable surroundings, helpful staff and great coffee.
14 March 2024
Michelle who I dealt with at Williams Trafford was excellent. Really helpful, kept me informed and nothing was too much trouble.
14 March 2024
Very logical, friendly, knowledgeable experience.
14 March 2024
BMW sales agent Sam Cleverly was very knowledgeable and helpful throughout the whole process
13 March 2024
I had such a delightful experience with Stephen Lorenz. He was very helpful through out the experience of test drives, car selection, ordering and hand o et of the car
13 March 2024
Friendly approach and not pressured to purchase
12 March 2024
Very satisfied we was in the BMW centre for literally 20 minutes as all forms were filled out online.
11 March 2024
Good and efficient experience but disappointing with a 25 minute wait from the agreed time for delivery at the dealer.
10 March 2024
I am very satisfied with the staffs in the BMW centre.They treated us very nicely , building the car what we wanted and delivered ahead on time.
09 March 2024
Michelle was amazing and she helped us with the sales process and made it very smooth for us
08 March 2024
Great experience from start to finish
07 March 2024
Michelle Kelly provided us with excellent customer service throughout
07 March 2024
happy with the whole process
04 March 2024
Special handover
04 March 2024
Michelle was amazing. She was very patient and helped me pick my car to match my preference. She was very informative and ensured I was kept updated from my vehicle locking into build all the way to collection. The handover of my car was immaculate
04 March 2024
Couldn't have asked for any more. Looked after from start to finish and communicated with along the way. My sales person Oliver Northrop got the deal sorted exactly how I wanted.
28 February 2024
Excellent service
27 February 2024
Purchasing the new car was an enjoyable experience with Michael showing us options from model changes, to term changes. Collection of the car was arranged easily & was done beautifully by Michael with our car waiting for us with flowers and umbrella
25 February 2024
Josh was fab and helped me find the best car option for myself Grand reveal of my new car added a special touch
24 February 2024
The salesman Ismail Voraji was very professional, with a nice friendly manner. He made us feel we were highly valued customers.
23 February 2024
Josh who was the sales guy was very helpful and gave us sound advice
22 February 2024
Amazing experience at BMW Centre: from smooth car configuration to purchase, timely delivery, and quick registration. The car reveal and thoughtful gifts were unforgettable. Extremely satisfied and highly recommend!
22 February 2024
Lovely showroom and wow factor on handover
22 February 2024
Stephane Lorentz has been extremely helpful and pleasant offering the best choice
22 February 2024
Matthew Bernard and Michelle have made the purchase process seamless and stress-free. They provide excellent customer service and have great interpersonal skills. They kept me in the loop every step of the way and no ask is too much.
22 February 2024
Completely satisfied. Great experience
22 February 2024
Sam.showed me everything I needed to know and set up all my phone and apps.
22 February 2024
I have dealt with BMW Williams Manchester since buying my first ever BMW 20+ years ago. The customer experience has always been first class.
30 January 2024
The presentation was made special of the collection of my new car
28 January 2024
Extremely happy, bonus that I were given flowers and the Williams teddy
27 January 2024
The show room is bright and spacious l, all team members are polite and accommodating.
17 April 2024
Not cheap but effective.
16 April 2024
Abbey was an outstanding member of staff, going above and beyond. She is friendly and professional and always is a pleasure to deal with. I have had Abbey as my service advisor and I am very pleased as she always makes the experience very smooth!
16 April 2024
Great customer service
16 April 2024
Easy to drop off the car, friendly staff and good facilities to wait
16 April 2024
Job actioned as required
16 April 2024
Overall good service. Really disappointed with the car wash wasn't very well cleaned. Also I had an electrical fault with the electric seats which should be covered under the bmw 3 years warranty due to electrical fault but had to pay.
16 April 2024
From being greeted on driving my vehicle in and everything explained to me I felt the staff couldn't do more than they did
16 April 2024
Since I have had my egr replaced, the service I feel I have had is poor. I was told I could a taxi refund whilst my car is in for the work, however I still I have not received a responce and my advisor told me they don't deal with it and can't help.
16 April 2024
Although the work carried was fine the wait time was ridiculously long
16 April 2024
Very bad coustomer service. My friend prewarned me about it!
15 April 2024
See previous answer. Notes on the work done would have have been good. I also had to reset my clock and radio.
15 April 2024
Car clean and hoover was nice touch.
15 April 2024
I went in with multiple issues/recalls on my vehicle and came back with one still active. My Wife has a BMWi also and went in the week before and her power steering issue was rectified.
15 April 2024
Pav got me in and out the centre quickly, especially compared to other times. He left me a note as well to say my car was ready on my laptop when I had gone to look around. Good service
14 April 2024
Drive-in service is great
14 April 2024
Efficient and friendly
14 April 2024
Professional
13 April 2024
Poor service. Delays. Requesting work without capacity do it.
13 April 2024
Good service
13 April 2024
Everything was fine
13 April 2024
Needs to go back in as not enough time to complete all jobs
12 April 2024
Excellent setup for booking the car in, dropping the car off and being kept up to date with progress. Many thanks to Morgan for organising everything.
11 April 2024
Good booking service, the explanations when leaving the car were good. Also, the feedback provided by BMW Service were very thorough. Overall service provided was very satisfactory.
10 April 2024
Very courteous
10 April 2024
Good communication and professional staff
10 April 2024
Incredible service end to end
10 April 2024
The employee who was dealing with my service was 10/10
09 April 2024
Great welcome service and facilities for myself and child.
09 April 2024
All was good except the replacement part wasn't available, but I was offered a loan car until the part could be filled, which was good customer service
09 April 2024
Morgan was great to deal with.
08 April 2024
Straight forward drop off and collect. Service staff member was really competent and professional
08 April 2024
Same as above comment.
08 April 2024
Very efficient service
08 April 2024
Service was faultless
08 April 2024
Very friendly, very helpful and they really looked after me. They also washed and validated my car at no extra cost which really pleased me. They also let me know if there was any issues with the car where it would fail MOT. This was very helpful.
08 April 2024
Very good customer care and service. Sat me down and went through the breakdown of the service so that I understood what was being done and the service itself was done quick. I felt like there was a real duty of care for myself and my vehicle.
07 April 2024
Coz my car looked brand new when they had finished with it.. Plus they told me what i needed on my car..
05 April 2024
I have found the service to be honest and the staff friendly
05 April 2024
due to this miscommunication the fault I was complaining about was not investigated and I was advised that I had sent the computer incorrectly. I explained again the issue that it was actually a fault which eventually was fixed.
05 April 2024
Been using Williams Manchester for many years and will continue to use them in the future just for my peace of mind that everything is beind done properly.
05 April 2024
The vehicles was finished and cleaned in few hours
05 April 2024
The customer service was professional, communicative, courteous and co-operative, which was highly encouraging.
04 April 2024
Good service, tidy clean showroom and polite staff
03 April 2024
Excellent service and support throughout
03 April 2024
I was served by Abbie who was absolutely brilliant in her service. She was so professional and so kind and welcoming, so it made my experience very enjoyable.
02 April 2024
great service from the team from start to finish
02 April 2024
Nothing is to much
02 April 2024
Very satisfying
02 April 2024
Excellent cumunication through the day and very good service.
02 April 2024
10/10
02 April 2024
Had no issues
01 April 2024
Fantastic experience, very thorough from all members of staff, the video update received during the service was very informative a touch of class .
01 April 2024
Again i drop my car at 10am for a wait appointment i get told 3hours not the 2 hours initially stated. I come back at 1.15pm and still never got my car until 2.40pm after me 3 times saying i was going to be late getting my daughter from school.
01 April 2024
Williams Trafford is better tham Williams Bolton . I had cars serviced at Bolton Williams for over 30 years but really bad now.Trafford Williams better but on this occasion let me down as car overran service by 2 hours so causing me to miss a meeting
31 March 2024
Excellent service always
31 March 2024
Did what they said were going to do.
31 March 2024
From dropping the car off to picking it back up when work was completed was efficient.
31 March 2024
Replacement of rear seat cover neglecting the lathe on the middle seat. No report been given after the service
29 March 2024
all fine and seamless. However, there was limited information after the service. I am still not sure what was done. It was a recall.
29 March 2024
Service is excellent.
28 March 2024
Sadly a very poor performance. Initial phone conversation where I authorised the cost of the tyre repair, I further requested a new tyre foam. When I went to collect the vehicle. It was forgotten and none were available to purchase. Poor.
28 March 2024
I was informed on the progress throughout of the MOT and Service on my vehicle.Claire who I dealt with is an asset to the BMW Organisation.She has a friendly disposition and knows how to manage customer expectations.Looking forwards to my next visit.
28 March 2024
Contested about claiming back taxi cost.
28 March 2024
Staff are nice
28 March 2024
Pavo is so good at his job he is good asset to the company
27 March 2024
Fixed time appointment appeared meaningless to them. Felt abandoned and no one took my requirements seriously.
27 March 2024
Easy to book in, competitive price quoted, looked after professionally and efficiently by service desk team and able to work without issue whilst my car was being serviced.
27 March 2024
Friendly staff, service done efficiently and with the time specified and a courtesy car wash.
27 March 2024
Morgan replaced the radial shaft seal on the differential (Which was agreed upon me purchasing the vehicle).He then took time to look at the my other concerns regarding the vehicle properly. Also gave me a respectable courtesy car.
26 March 2024
My service advisor was really friendly helpful and just made everything a pleasant experience.
26 March 2024
Kept to agreed timescales
26 March 2024
The team are excellent (would give Morgan 5 stars) but not impressed with the frequency of the car needing to be in,
26 March 2024
The BMW agent we met was friendly and knowledgeable. He contacted me a few times to update us on the progress of our repairs.
26 March 2024
Process was explained fully
26 March 2024
Abbey was very friendly and professional
25 March 2024
Would have liked the health check report earlier in the day in order to action the required maintenance and avoid having to rebook car in at a later date. But overall good service and lenmisa very helpful.
25 March 2024
Good job!
25 March 2024
Good service
25 March 2024
I felt that the customer service was good and I was compensated well for my time due to the vehicle safety recall. Karam was easy to deal with and provided a great service
25 March 2024
The whole process is absolutely great! easy access, very customer service focused the the whole process. Car was in safe hands. The waiting area is great with good Wifi and great coffee. Would never return to halliwells after this great experience.
25 March 2024
No issues with the service
24 March 2024
All went to plan
24 March 2024
Just a good service would not expect anything less
23 March 2024
Friendly staff, dealt with everything in a professional manner.
23 March 2024
The service girl abbey was excellent the rest a shambles
22 March 2024
They have done the service excellently Therefore they deserve 5 stars ??
22 March 2024
Couldn't fault it
22 March 2024
Really helpful staff, ensuring that the courtesy car was suitable and went out of their way to help with the app issues I was having
21 March 2024
Because of the work done, the welcome and the information given
21 March 2024
All staff that I interacted with were professional, helpful and attentive. I was kept up to date with progress of the work and the issue with the car was resolved properly.
20 March 2024
We have had mixed messages and answers that are not convincing.
20 March 2024
Great premises good service helpful staff
20 March 2024
Very satisfied with the service
20 March 2024
Again couldn't fault it
19 March 2024
Job weld one and on time
19 March 2024
Happy with everything
19 March 2024
Wouldn't take a Quick Look at my boot to give me even an idea as to problem / cost to fix without paying 150 pounds.
19 March 2024
Good service . I'd like more discounts as I'm a loyal client
19 March 2024
I gave 4* because they put advisories on my MOT said the discs were warped or pitted but the mot technician said the wear was only 50% and the slight rust he mentioned around the discs was due to car not used for 3 months only 2000miles since purcha
19 March 2024
Warm efficient service. Claire was fantastic at explaining the details.
19 March 2024
Smooth journey.
19 March 2024
Brill from start to finish
19 March 2024
Should have been able to do recall work at same time and not make me revisit garage again
19 March 2024
No complaints dealt with me very well
19 March 2024
Superb...!!!
18 March 2024
As i Mentioned very good service and professional staff,i m very satisfied with the service they provide
18 March 2024
See previous comment
18 March 2024
My was on recall and was also washed for free
16 March 2024
Abby was lovely she explained the whole process and explained the work that had been carried out
15 March 2024
They did not provide the service on time. And communication was not on time.
15 March 2024
Service is fantastic
15 March 2024
Vedios send to customers for car health check.
15 March 2024
Pav and Claire are both brilliant people with great service
15 March 2024
Very satisfied
14 March 2024
It was alright but some bits were weird. Told me to pick up my car last minute and I struggled to make it on time. I was a little confused what vehicle inspection actually did, didn't get a report or anything on what was inspected.
14 March 2024
As above
14 March 2024
.
14 March 2024
It's just easy taking my car there. Tram stop outside so I can to/from home or work, and the guys are super efficient with realistic times and upfront cost.
14 March 2024
The advisor was very helpful and did a great job communicating whilst my vehicle was in
13 March 2024
It was a smooth process
13 March 2024
Easy to book car in. Service completed in an hour. Car given a thorough check. Staff friendly.
13 March 2024
See above. Car prepared excellently for collection Claire at reception made everything very straightforward
13 March 2024
Drop off and pick up were seamless. I let the advisor know I had an appointment at 4 so would struggle to get back before final pick up if my car was not available sooner. I was able to collect my car at lunchtime so did not have to rush back.
13 March 2024
Lack of understanding and respect as a customer who has done nothing wrong but being sold a vehicle that shouldn't of been sold under instruction from the manufacturer
13 March 2024
Treated really well from 1st initial call to collecting my car
13 March 2024
Claire Cullen has been an amazing support with the ongoing issues I've had with my car & still supporting now. The service technicians are trying their best to get to the bottom of the issue but are hampered by BMW central technical.
13 March 2024
Feel that the MOT was rushed and advisories given this year as it could not be seen that I had the bushes replaced at Williams BMW but I can prove they are Genuine BMW parts fitted by an independent BMW garage.
13 March 2024
Again, the wait for being given the car back is really long.
12 March 2024
Friendly and helpful staff
12 March 2024
They told me that the car has been washed. When i collect the car, it's full of dust and i have to go wash the car at the same day. But overall in the experience part, it's amazing
12 March 2024
Quite long delay for date of first offered appointment
11 March 2024
Great service
11 March 2024
Service was quick and communication was amazing.
11 March 2024
Staff I dealt with were good however I asked for it to be washed and it wasn't. Also never got told about any charges I might incur until I turned up.
11 March 2024
ONLY ISSUE i HAVE IS HAVING TO WAIT FOR MY ALOCATED SERVICE MEMBER WHEN COLLECTING CAR WHEN OTHER OPERATIVES ARE FREE. NOT GOOD ENOUGH ,WILLIAMS
11 March 2024
Satisfied once the fault was covered under warranty.
11 March 2024
I didn't not get the reassurance I was looking for regarding the symptoms I reported.
11 March 2024
Issue was not fixed even though the car has BMW warranty. Very poor service
11 March 2024
Courtesy car was arranged smooth drop off and collection and the gentleman was very pleasant and helpful
11 March 2024
Customer service was great - cost of service not so great
11 March 2024
Even though I'm at bitterly disappointed and dissatisfied with BMW, the service from the centre and the gentleman who dealt with me was good
10 March 2024
Very satisfied indeed, prompt service and extremely helpful staff.
09 March 2024
Very friendly staff
09 March 2024
The MOT was carried out on time.
08 March 2024
The car was spotless on its return. All work was carried out as promised. Lovely courtesy car. No problems at all and staff are amazing.
08 March 2024
Fast service
08 March 2024
Lamissa was great.
08 March 2024
Awful customer service staff at Manchester. I have been promised that the service will be completed within 90 minutes over the phone while booking. But at Manchester customer service staff informed me that fast lane does not exist during the weekend.
08 March 2024
Was disappointed to find due to the car being transported to the local garage, it does not get a wash
08 March 2024
They gave my car a full look over to make and I was happy with it
08 March 2024
Again excellent prompt service from you all
07 March 2024
My car was doagnised within a say and repared ready for collection within a week.
07 March 2024
Poor experience and little information
07 March 2024
I was left with no transport for an important business trip to Newcastle, was never offered a courtesy car on booking (or told of a waiting list for one) and none available on the day. Works took longer than expected.
07 March 2024
Completely satisfied from start to finish
07 March 2024
extremely good service
07 March 2024
Completed the work in the time they said
07 March 2024
This is a very nice modern site to visit.all the staff that I came into contact with were very pleasant & professional & the wash & vac that my vehicle received was to a very high standard
07 March 2024
Great turnaround, obliging staff and good communication
07 March 2024
Max and the team were happy to look at the full picture, not just what the computer was reporting on its alarms. There was a lot of work, road test after the work, then work on it again. They just did what they had to do to get me back on the road.
07 March 2024
Easy to get what I wanted at the time that I wanted. Friendly and professional.
07 March 2024
Excellent service with the brake fluid change. It was quick. Good refreshments and I was able to wait and work thanks to the WiFi.
06 March 2024
1 fault took a month to resolve through multiple attempts. 1. My original booking was deprioritised and therefore rescheduled 2. The rescheduled visit was incorrectly setup causing me waste the entire visit. (And you of course) 3. Resolved in 2 hrs
06 March 2024
Repairs done very fast had it in on day one needed parts and had it back by lunch time the next day. The customer service was also great helped me find the bus I needed
06 March 2024
he is very understanding and great guy
06 March 2024
Abbey was excellent. Communicated clearly. Responded to issues. Dealt with problems not of her making. Let down by the garage ordering incorrect parts - which resulted in me being without my car for a further day.
06 March 2024
Job got done well, good service
06 March 2024
Handover my car with engine management light on and Still don't solve the issue I never suggest Williams Manchester to anyone I am sharing my experience with everyone and telling people stay away from Williams Manchester
06 March 2024
Smooth and efficient but affable and relaxed.
06 March 2024
Got what I came in for
06 March 2024
Service was delayed by a garage problem and the agent advised that a 10% discount would be applied. When collecting the vehicle from a different agent, he knew nothing of this and did not apply a discount. I am not concerned but it is not a good look
06 March 2024
Time taken. Plus mentioned that I had 2 new tyres fitted which weren't being recognised. They configured them to the computer but didn't bother to correct the tyre pressures which were out on all 4 wheels and part of the MOT. Had to then do it myself
06 March 2024
Everything was top draw from booking to collection after service recieved
05 March 2024
Efficient, friendly and professional
05 March 2024
Well informed
05 March 2024
The engineer sent me an email which explained everything really clearly and also offered his advice on the issue that arose that was spot on.
04 March 2024
People are friendly enough but the knwoledge base and understanding needs to improve at the desk.
04 March 2024
Very happy with all aspects of service and advice given on issue of low battery charge.
04 March 2024
I was charged for a key fob battery that had been changed in December 2023.
04 March 2024
Poor communication Lack of correspondence to emails form service team and service manager
04 March 2024
The best service ever
04 March 2024
Fairly satisfied is my personal opinion of my experience
04 March 2024
Friendly, efficient and knowledgeable
04 March 2024
No up date while waiting for car I had to go and ask myself why it was taking so long staff not help could not careless
04 March 2024
Clear instructions to drive in for checking and excellent service from sales team colleague. The service was completed ahead of expected time for collection. Overall very satisfied on the service.
03 March 2024
Bright wasn't really listening to what I had to say. Again not interested. I wasn't driving in with a £100,000 brand new car that needed a standard service. Its almost like you don't have the time to sort out any fault with older cars.
03 March 2024
Very friendly and helpful
03 March 2024
Easy to book my car in and given a next day appointment.
03 March 2024
Fast work with perfection
03 March 2024
Good customer service
02 March 2024
*Concierge at the Drive In Service was very rude. *Did not receive my service video. After been told twice that we will get it sorted and send it over to you.
02 March 2024
Not as slick as normal. But the lady who made me a cup of tea was wonderful
01 March 2024
Both my company and personal vehicles are BMW and maintained by the same branch. I dread Service and repair appointments there is always a late or incorrect communication involved
01 March 2024
shocking service i come had service credit then the team toke ages they had to ring bmw to see if it was true when i showed my email as proof and you still need to give my £35 been waiting few weeks was told will take 5-7 working days
01 March 2024
Friendly and helpful staff
01 March 2024
I was able to wait for the car to be serviced and was able to work in one off the areas, undisturbed
01 March 2024
Very professional approach
29 February 2024
Will be bringing my car here in the future! Very professional and respectful environment
29 February 2024
Happy with how they helped
29 February 2024
Very satisfied
29 February 2024
- very friendly, personable and knowledgable. 10/10
28 February 2024
Very good. Matthew White was absolute gem. He did a great job. Thanks
28 February 2024
Staff are very helpful and excellent service. Friendly to talks with them and they helped me whenever I asked any questions. Very friendly environment. I found it.
28 February 2024
Outstanding from start to finish. massive credit goes to Abbey. She made the experience. No hassle. Got everything on time and made it hassle free. She's an asset to your team. Customer service skills are brilliant, can't fault her.
28 February 2024
Very unprofessional service from one service guy (bald head and foreign accent) very rude all at trafford park branch.
28 February 2024
Poor service communication customer and I'm deaf they was bit not welcome and I been try asking but they didn't do anything what my car need be done so I will do it myself repair it .and been send email nothing hear from them
28 February 2024
Entirely satisfied with my experience. Karma was most helpful and efficient in a friendly manner
28 February 2024
Easy booking system and drop off and pick up
27 February 2024
I was informed about the work carried out and what additional work was needed
27 February 2024
Very efficient
27 February 2024
I am extremely impressed with Pav - he has been extremely professional, polite, courteous and helpful throughout. He's also been empathetic to my situation. If it wasn't for him, the entire process would be even more stressful than it was. 5/5 to him
27 February 2024
You refused to lower the price for the work done even though Stockport Williams were cheaper
27 February 2024
The service advisor was great and very helpful. However the car still has the same fault as it went in for 73 plate leaking water from the sunroof I don't expect to be getting rain water dripped on me while driving around in a brand new car.
27 February 2024
My visit to Williams Manchester went very well. They kept me informed of progress.
27 February 2024
I just asked about a cranky noise while I turned a certain way and was told in order to investigate it would be £200 just to check it out. Appalling considering the value and age of the car and just checking is free more or less everywhere else.
26 February 2024
Fire alarm was an alarming starting to the morning but not anyone's fault. Lack of courtesy car was disappointing. I Didn't receive a printed copy of vehicle health check. I liked the video walk around service.
26 February 2024
Claire from the mini was very, very helpful and professional. Again Thank you Claire !!!
26 February 2024
Friendly service, great facilities, free coffee, prompt updates, reasonable pricing
26 February 2024
Very satisfied well looked after
25 February 2024
Good service, although a little expensive for the work done.
25 February 2024
Bright, one of the staff, gave me information that was informative.
24 February 2024
I found marks and scratches on the center console trim that was there before and after a week I complained and asked for a replacement part haven't heard anything back.
22 February 2024
Car still has low suspension on one side no communication as to when I'd get the car back until late in the day.
22 February 2024
See above
22 February 2024
I was updated with the necessary work undertaken.
22 February 2024
The service recieved during the recall was amazing. BUT the service recieved from Karen was extremely poor. The advice she gave me when i called up regarding my EGR, could have resulted in me losing my car, and possible injury to myself.
22 February 2024
Car done within the timescale advised. All good.
22 February 2024
I initially was not updated for the first few days on my vehicle but that did improve once Abbi got hold of it.
22 February 2024
The staff was very helpful in explaining everything to me
22 February 2024
I have been completely satisfied with my interactions with the service centre staff
22 February 2024
Efficient snd careful
22 February 2024
Karam was friendly and kept me up to date with the progress of the car status
22 February 2024
Service staff were courteous with a customer first approach which made my service booking hassle free. Cost for my service//MOT was not overpriced.
22 February 2024
Smooth experience.
22 February 2024
Because, I have my car in good working order, it was a recall and I have brake lift fault, side light fault, emissions fault, the change the fuel filter and the car does not accelerate as it use to.
22 February 2024
No problems at all and very welcoming and helpful staff
22 February 2024
I have found Williams in Manchester very good. The dealership is very modern and all the staff who I came in contact with were very polite and courteous. They kept me informed as the job progressed and when my vehicle was ready for collection.
15 February 2024
They charged me me 120£ for doing nothing at all, my car actually went from bad to worst
02 February 2024
Didn't address recall issue whilst in for routine service
01 February 2024
The issue on my car was resolved in a timely manner.
30 January 2024
The front of house team were good and assisted me with a courtsey car when there was an delay in sourcing the replacement part. However, they were unable to advise me on why a further recall would be needed. I also did not receive a car health check.
29 January 2024
The service provided was very good, the member of staff that was put in charge of my car always does a brilliant job and always provides a welcoming and helpful experience
28 January 2024
Customer satisfaction. Dominic was approachable and quite good in his work and knowledgable
28 January 2024
As above
28 January 2024
The service work was satisfactory to me
28 January 2024
Service experience was all good at Williams.
28 January 2024
As above poor communication Wasn't straight forward getting the car booked in.
28 January 2024
I had to come over 3 times for my car because your staff didn't care enough to communicate properly with me.
28 January 2024
With regard to the first problem we had to work hard for the issue to be resolved Williams arranged the appointment after many telephone calls to get replacement they blamed BMW for the lack of progress When we arrived for work problem arose again
28 January 2024
Smooth experience with car repairs, completed same day and fair price
28 January 2024
No problems
28 January 2024
The timely completion of the work but not 5 stars bcos there was no courtesy car provided
27 January 2024
Same as before
27 January 2024
As above
27 January 2024
Everything you need from a service centre - excellent staff, so helpful. Easy to book in, easy to check in, car ready on time. Big shout out to Sophie
27 January 2024
Didn't take payment as scheduled, claimed to address the issue and then didn't
26 January 2024
I was satisfied for the service
18 April 2024
The BMW centre was amazing, staff were super friendly and handover experience was second to none! will definitely be giving michael berry a call when its time to upgrade!