About Your Local BMW Retailer | Williams Manchester

0161 667 2509

OUR CUSTOMER REVIEWS

SERVICE

4.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

350 ratings and 117 comments received in the last 90 days.

16 September 2021

Made us feel really special

14 September 2021

I loved the theatre when I went to pick up my car. Made the experience really memorable and the gifts were an unexpected nice touch too. AJ took time to show me round the car, explaining all the new features, all very much appreciated.

14 September 2021

Super helpful, patience and very welcoming. Good team work!

30 August 2021

The car is great, very pleased with the whole experience.

26 August 2021

Everything explained

26 August 2021

The Sales Executive, Ismail Voraji's approach was excellent. I was completely confident in the process; follow up was timely whilst not in any way pressurising. An excellent experience

19 August 2021

I was 100 ?? percent satisfied very good experience & good staffs

19 August 2021

The whole experience of dealing with the staff, from reception to sales at Williams was easy, relaxed, friendly and professional. They fulfilled their promises re exchange, delivery date and hand over.

15 August 2021

One of the best car buying experiences I have ever had! Thank you

07 August 2021

Great support and service

See all reviews

06 August 2021

Michael at Williams Manchester was very helpful and I was also very impressed with the Centre itself. Receiving delivery of my car was fantastic, the full reveal was something else! Michael updated me with build progress at various stages.

06 August 2021

Very helpful

02 August 2021

The whole process ran smoothly. Michael the sales rep was a great help and kept me updated on progress of sale

30 July 2021

Amazing showroom. Very friendly and helpful reception staff and I love the small booths allowing comfort and privacy

24 July 2021

The staff made sure they communicated with me and made sure I was happy throughout the process.

19 July 2021

Very smooth from start to finish

12 July 2021

The experience was made special for my son who came with me

12 July 2021

Efficient and smoorh

12 July 2021

Great sales experience all round, the Williams Manchester showroom is very impressive and a pleasure to go to. David and Matthew made it a very enjoyable sales process with minimum of fuss and no hassle.

11 July 2021

All good, relaxed approach and new the customer requirements

11 July 2021

Ismail and the Team at Williams BMW were good to there word and delivered a 1st class service . Delivered in great condition.

09 July 2021

Very relaxing and professional environment

06 July 2021

Collected the new car at the showroom in Trafford. It was an excellent experience

05 July 2021

I haven't had a better experience. The new showroom does help a lot with that as well but Ismail is a very thoughtful person as well.

29 June 2021

Ismail was very helpful and I enjoyed the experience of purchasing my new car.

26 June 2021

A very nice professional experience

26 June 2021

Was really satisfied with our service thank you

16 September 2021

I trust your technicians.

16 September 2021

Very satisfied

16 September 2021

Everything was done at the time agreed and any problems were checked up on and advice given

13 September 2021

Did what was said at the start

13 September 2021

Efficient and effective

13 September 2021

Did the job quickly

13 September 2021

quote price is never more than the actual price.

12 September 2021

Everything got done and under the original estimated cost

07 September 2021

Everything carried out to excellent standard

06 September 2021

everything done was explained and all my questions answered.

See all reviews

06 September 2021

Facilities to work on site Easy drive in service Helpful staff

06 September 2021

Isabelle the advisor taking care of my vehicle was very polite and efficient, making the entire experience a pleasure.

05 September 2021

Easy to book and drop off/pick up

04 September 2021

Booking, check in, taxi, collection and overall feel of premises is very good

04 September 2021

Staff were friendly & professional. The drive in facility was fantastic

04 September 2021

Everything was explained very well and work completed efficiently.

03 September 2021

Great service through out

02 September 2021

Because i was satisfied with the work carried out on my car.

02 September 2021

It was reassuring to get an email to advise me why to do along with a video. Then when upon arrival it was great to see that staff and customers were still wearing face masks. It was my first service at BMW and as a member of the shielding community

30 August 2021

Great from start to finish staff extremely friendly and helpful ????

28 August 2021

Kept me informed about two potential problems, resolved both on-site, car back next day

27 August 2021

Excellent service

25 August 2021

everything went well and nothing went wrong

24 August 2021

Always a great service

23 August 2021

Everything was done as asked.

23 August 2021

All staff are friendly and very helpful nothing was too much

22 August 2021

Great customer service. Excellent waiting area and proximity to Trafford Centre. Rep went out of their way to show me how to check vehicle information and service intervals.

21 August 2021

Dave was excellent who was the service advisor.

20 August 2021

Polite professional and helpful service staff. Service completed on time specified and car valeted as well!!

19 August 2021

The whole experience was great

19 August 2021

I have come to expect high standards of service from Williams and I am never disappointed.

15 August 2021

Everything is done brilliant

15 August 2021

Sophie and Brandon were outstanding.

14 August 2021

Because I find them to be the best garage I have ever used

14 August 2021

No problems quick and easy drive in and out

14 August 2021

A prompt and complete service

13 August 2021

All information recieved from service team

13 August 2021

Very good intro at reception Good communication Problem resolved at a reasonable price Friendly service

12 August 2021

The service was done on time they rang up our head office and took payment easily and I collected my car

11 August 2021

Service was prompt and quickly done.

09 August 2021

Smooth and swift, and felt safe, in the circumstances

08 August 2021

Pleased with the service, had my car back on time and valeted .

07 August 2021

Performed the service quickly as requested

02 August 2021

Evening was easy and to plan and also the staff were very friendly

02 August 2021

Good explanation of what was going to happen.

01 August 2021

Excellent service from all the staff very professional throughout. Even staff serving coffee were well presented polite and professional.

01 August 2021

Great service

29 July 2021

Very helpful

26 July 2021

The service was great and punctuate in the timing.

26 July 2021

Very satisfied as the recall went as planned and my daily schedule was considered in all parts of the work.

25 July 2021

First class service

24 July 2021

Everything was done when asked and I was kept informed of progress. The ability to work at thx centre is really helpful to the busy diary.

22 July 2021

The service department were excellent, smooth hand over at the drop over, and just as smooth on the pick up.

19 July 2021

Car was cleaned Tyre replaced and offered a good price

18 July 2021

Sorted everything out that needed to be, picked my car up and was happy it didn't cost me anything.

18 July 2021

Excellent service

17 July 2021

Fully cleaned and valeted too ??

17 July 2021

BMW service at its best Clear communication Right result and excellent customer service

15 July 2021

Very honest

14 July 2021

James was friendly, professional and dealt with me in a manner I would have expected.

13 July 2021

I had a quick and helpful response from the team there - problem resolved and well explained + the facilities are excellent - including parking bays that are actually wide enough to park the X5.

13 July 2021

Again very professional

12 July 2021

very good service

12 July 2021

The whole experience made me proud to have a bmw

11 July 2021

Good service.

11 July 2021

Car was repaired and available on time

10 July 2021

Everything was done quickly and professionall

09 July 2021

Brilliant service and very professional staff.

09 July 2021

Great service

09 July 2021

Michael is always very helpful and friendly towards us.

06 July 2021

Excellent service

04 July 2021

So easy and very helpful and great communication

04 July 2021

Good service

03 July 2021

Great service

02 July 2021

Everything went very smoothly and was well managed

02 July 2021

Helpful

02 July 2021

First class service

30 June 2021

Helped sort out problems

29 June 2021

Excellent overall, very expensive for what I had done but appreciate there is a price to pay for quality

29 June 2021

Lovely venue, was able to wait in complete comfort and was kept updated throughout with what was happening. Not only was it returned to me repaired it had been hoovered and cleaned. Absolutely fantastic I felt like i was leaving in a new car.

29 June 2021

Difficult times for staff, to still appear as usual behind a mask is acknowledged, completely organised team, very impressive, seamless service

28 June 2021

Great service

27 June 2021

great customer service and Brandon was my adviser who was spot on thank you

27 June 2021

Priced the job and repaired tbe vehicle within 24 hours

27 June 2021

No issues at all

26 June 2021

Dan at Williams Bolton was excellent

26 June 2021

Very easy to book the service and looked after from start to finish.

25 June 2021

very polite staff

25 June 2021

friendly staff, excellent environment. The garage cleaned and sanitized my car though it was a free recall service this time.

25 June 2021

Best service centre I have been to. Well done!

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details