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Work not completed due to wrong parts ordered
Jamie on the service desk was excellent, and it was good to see Tony and David Calderbank again. I was advised that my car would be ready in approximately two hours, however, it was ready in one hour and 45 minutes, spotlessly clean.
Overall, highly satisfied. Quick job time and helpful staff. However, car wash service could be a bit more detailed, such as thorough cleaning of alloys, removing scuff marks, etc.
Always a great service with a smile
Good service polite staff
I can't fault the service I was given by the service person (Dave) he kept me informed through the process.
Good service. Prompt. Car valet and taxi service included.
Very professional & was kept inform of any delays that could prevent the return of my car on time.
Really happy with the work carried out on my car and I appreciated that the car was cleaned whist being serviced
The online booking system did not work. The dealer knows that it is not kept up to date or reflective of available slots. No point in using it at all, and frustrating to know it is a waste of time.
I like that I can choose days & times to suit me. The car has always been cleaned inside and out. I have knocked one off on this occasion because we were kept waiting during the pickup.
Very happy with collection and drop-off, but vehicle went into fix an intermittent fault on the entertainment system, which was not rectified. Brake fluid service etc was all fine.
No complaints. I was late due to the roadworks a few times and team was understanding
Vary satisfied with service, but lengthy lead time to organise a collect/deliver meant car was > 1000 miles over service interval before service was completed
Bmw sorted the issue with my car straight away and sorted courtesy car with quick and less hassle to me
Car was picked up and returned with friendly service
If there is anything I could suggest from experience, it would be:1. its beneficial to specify when exactly the service is due. I came in too early for it. 2. Please pump the tyre to the recommended pressure during the service.
Kept waiting without explanation after being invited to collect car. Wrote to Manager Mr David Wilson as advised by staff but not even the courtesy of an acknowledgement
Staff we're very polite, quick service.
Professional and prompt
I wait for my car to be repaired, the seating area at Williams is good to work in, receptionist do not ignore you and make sure people are looked after
My car was out of warranty and suffered catastrophic engine failure - Sana went out of her way to help lessen the grief
Overall I was happy with the work, however I wasn't happy with the price paid for the work. My car only went in to have a service and the front brake pads changing but then I was told that I needed rear Pads changing, also Disc's on all four wheels
Everything was fine
I was booked in to drop by car off at 8.30 because the team called me the day before. I had to wait 30 minutes to be seen and was late for a meeting.
No issues with the service bar the above.
As above The only good thing was Jake on service was lovely.
No issues with any part of the service
Because the service was very proffessional
The job was done on the day and done in time. Previous issues with the car (Wheel corrosion) have been sorted out to my satisfaction.
1, You don't have enough staff to meet demand. 2, Car had been cleaned but not very well.
Service carried out within time indicated
Car was in to do a safety recall after only having the car for a month and doing less than 2000 miles. Car was fixed but not cleaned inside or given a wash
No issues at all
The job was done, but the software upgrade took longer than expected so I had to collect the car a couple of days later than planned.
The staff are very good
Less waiting around than last time and the car I could use for the day was very nice and newer than mine.
Computers were down on arrival so unable to hand over car. Arranged pick up at 3.30pm but rang at 3pm to check as live 40 mins away. Told I would get a call back but never received so I came for car anyway.
Offered a while I wait service. Could work on laptop in reception while car was being serviced
Good customer service. No long waits.To the point
David made time for me, giving advice that initial sales team didnt
Everything was made very clear, great friendly service and I was always up to date with the process.
Extremely satisfied with how Nigel handled the deal. I went looking for a straightforward and nonsense free transaction. Nigel got straight to the point and was great to deal with throughout the whole transaction
This is the second car I have bought from Williams BMW, it is nice to deal with the same person who I dealt with 3 years ago.
Apart from some hiccups caused by a change of sales executive part way through the process, the experience was quite straightforward with no frills.
I am.a very happy customer to begin with my experience at Williams Bolton was shocking and I was looking to take my business elsewhere but Michael Warrington turned a negative situation Into a positive one working extremely hard to turn that around
Brilliant experience purchasing my cars from Williams Manchester with the help of Nigel Dentith.
Great service explained every detail
Everything worked on time, and its a lovely car
Good communication, expert professional support. Pleasant salesman who understood my requirements and catered the transaction appropriately.
On the whole I was satisfied- apart from on the day I took delivery there was a scratch on part of the door, which was disappointing- however after sales organised an appointment for this part to be replaced, so thats fine.
The salesman helped with my choice of car, giving me great tips for specifications. Simple and easy transaction. Made all the more special with delivery. I received flowers, umbrella and a cuddly toy. Very touching and kind.
Handover was easy and quick and Nigel took the time to explain differences in the car between our 2015 model and this one.
Everyone was extremely friendly and welcoming.
All thanks to Nigel Dentith. I can not tell you how professional he is and the care he takes of his clients. The brand has majorly grown on me and my family due to Nigel.
As above just great service from start to finish thanks to the advisor
Nigel, my sales consultant was honest, professional, courteous and helpful throughout. I was especially impressed by his genuine concern when I had to cancel collection of the car due to ill health.
kept me updated through the order of my car
When Alexandra was away, Sana dealt with us expeditiously and efficiently.
fantastic young man Ismail dealt with us
From walking into Williams Manchester and being warmly greeted by the reception staff and supplied with delicious coffee and biscuits my fantastic experience started. Sana Aslam, New Car Sales Executive has been out of this world. What an ambassador.
Everthing was handled well and smoothly. Since the purchase weve had follow up e- mails asking how we were getting on, were we OK with the controls the technology etc. I have driven BMWs since 1976 and this promises to be best yet.
There was an issue with the delivery of the car. The sales rep. and the sales manager took the initiative to resolve the matter once the issue had been pointed out. They took responsibility rather than me having to chase in order to get satisfaction
Staff were always extremely professional and welcoming.