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ABOUT WILLIAMS MANCHESTER.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The service was carried out very quickly and efficiently.

Service

Very easy and smooth system

Service

Service provided exceeded my expectation

Service

My support agent Isabelle Burrell was lovely to deal with and very efficient.

Service

Perfect service

Service

All good.

Service

No nonsense dropped the car off picked it up on time all measures in place regarding covid

Service

Service always fantastic.

Service

Incredible service as you were in Indian home. Treated adhidi devo bhava!.

Service

Customer service is always great

Service

Seamless experience

Service

Rachel looked after me throughout the recall process - meeting me in a safe manner in the morning - keeping me informed of progress and finally handling the return of the vehicle around mid day .

Service

Very polite staff and clean around

Service

Really nice lady when I came to have my car fixed

Service

Friendly service that was efficient at point of delivery.

Service

Professional. Keeping me informed on progress. Brilliant showroom that complements the cars quality (Trafford Centre)

Service

The whole experience was enjoyable, with staff very pleasant and helpful.

Service

Very satisfied work carried out effectively , safety check and car washed.

Service

Friendly staff. And things getting done when they said they would

Service

Friendly, amazing service, very informative about what had been done.

Service

Their flexibility and professionalism.

Service

Everything from booking the service to collecting the car was excellent and totally covid secure.

Service

Very thorough in their levels of service and customer care.

Service

As above, good service and helped with BMW contribution to issue

Service

Booked the service online. It was a major one and still managed to get the car back 4 hours later.

Service

Every part of the process from calling to make the appointment and dropping my car off to collecting my car was seamless and easy great service and great staff.

Service

No complaints at all, simple process for drop off and pick up. Good communication from the team and they even cleaned/sanitised car.

Service

Prompt service

Service

Service completed as scheduled.

Service

Dave Mellor provided outstanding services. He made us feel very comfortable and confident.

Service

Always very well looked after

Service

Very prompt and efficient service, polite staff and great premises, always kept informed and didn't even have to step outside, top class??

Service

Great courtesy car and seamless process Brandon was very polite and professional much better than my first experience with BMW Williams last year.

Service

Very satified

Service

We like to send our thanks to Dave Mellor. He provides outstanding service as always. He looks after us and generates confidence for us to come back to William BMW time after time.

Service

Fantastic customer service

Service

A complete managed service and customer focused communication

Service

Excellent customer service. Software update has left the car much improved. Engine quieter and smoother.

Service

The found the problem that needed diagnosing.

Service

everything went well

Service

felt a value customer, very helpful . delivered on time .

Sales

Covid had an effect but it wasnt their fault, they did what they could.

Sales

I'm very satisfied with the experience I had with BMW and especially Richard Wall (Trafford park) who was my sales consultant. From ordering to delivery of car it was great customer service and regularly kept updated with the process of my order!!!

Sales

The new facility is quite the experience. Modern,clean and inviting.

Sales

Very satisfied easy and hassle free

Sales

Very professional centre and helpful staff

Sales

The sales lady was very professional and personable

Sales

Absolutely fabulous, whilst handing over my new car, the experience was fantastic.

Sales

Very experienced

Sales

everything was excellent