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Booking it was great , followed up by text etc Let down by waiting for 20 minutes for my vehicle to be brought round despite over an hour lapsing from a message to say it was ready
My car was damaged during a minor inspection and as a result it was repaired, however I wasn't offered any compensation for my time or damage to my car. Most importantly I was made to feel like YOU were doing me a favour even though it was your error
When new the car thought it needed a brake fluid change (by 2001)! Clearly a typo. I booked it in, the car was returned to me after an hour or so as foreseen, but with the wrong software. It had turned from a 330e into an SUV without sat nav.
I was extremely satisfied with the whole experience in the new Williams base.
The service itself is fine but I am not happy about the price and the decision to change the discs also, which was not justified.
Very bad customer service. Very difficult to make a complaint. Managers blaming that there is not enough staff. Vehicle not repaired to the bmw standards and car was damaged
They did not sort water going into boot. Did not feel they believed me this was happening
I have not yet received full diagnostic report and detail of works that I requested after my service had been complete
New fabulous building. Great service.
Well i had booked car for m performance brakes retrofit which i am happy with but my wheels were scratched. I recently got them refurbished as they are diamond cut so can't get them refurbished anymore and ill live with the scratched wheels. Kind re
Whole process is now even easier and Claire looked after me very well.
Williams high standards as ever
I'm sure the work has been done well. As this was a warranty claim, I didn't receive any detail if the work done so I can't add any documentation to the vehicle history.
Organised and professional great new place
Tyre pressure had been going down in 1 tyre so asked to check all tyres at time of service. Got told that all tyres had been checked and no faults with any. Tyre pressure continues to decrease and I have to pump up the tyre every week.
Because of having to take 3 days off work to finally get the work done
See above answer.
The 1st service took 2.5 hrs but was not told my adblue was low so 48 hrs after had a warning light which I found disappointing I would have expected to be advised as waited for the vehicle. I saw this as a lost opportunity for Williams to impress.
New premises is spectacular and the staff go the extra mile
Nothing to complain about.
After time an time again of being messed around bmw Manchester was finally what I expected from bmw standards.
easy to book, communication excellent, drop off and pick up seamless
My car was dropped off for a service only. When returned to pick my car up, whilst driving it began pouring diesel out. I was told by another driver on the road. I tried turning round to return to BMW and the car was undriveable. eventually broke dow
There was a problem that was mentioned when servicing and wasn't dealt with. However, it was mentioned again at a later date and now hopefully it has been resolved.
Always fairly reliable..service always competent..internal valet not as good this time and washer not filled with bmw liquid.
My car was fixed on the day I called. The service was efficient and the team were really helpful. Cannot fault the service at all. I would much rather deal with Williams than my normal Sytner garage.
Processes didn't seem to involve me as much as they did at previous premises, where key was interrogated when I was at service desk so I knew what was to happen.
The issue the car went in for was never resolved.
Organising the original booking was fine but on the day it was terrible. It took far too long to handover the car.
Recall done during service
Disappointed and terrible
Everything about the service was explained in a proffesional manner.
It was good, just not as good as all my previous services.
I asked the question of I can hear a rattle from the exhaust was basically told we can't look at that as part of the service as it would need diagnosis, for a rattle, a service should be looking for issues with car as part of a service!
Complete waste of time a very stressful experience I contacted the service manager to advise of all the problems I encountered and finally found out I had been given the wrong paper work to date he has not returned back to me with any explanation.
This is due to my Vehicle being paint damaged while in for a service. Has knocked my trust that my car is in safe hands while in for a service.
Again great service
State of the art new facility for having my vehicle M.O.Td. and serviced. Excellent customer service and communications in very clean, brand new comfortable surroundings whilst waiting.
My car sat nav was re programmed outside of warranty at no cost , really happy with service from Brandon
I had asked for certain items to be checked during the service and I was not told if those things were checked when the car was handed over to me. It would be nice to do a proper hand over with a customer just as you would while selling them a car.
New premises are set up really well when arriving and picking up the vehicle.
I brought my car in after being told over the phone that the service had flagged up too early on the system, once brought it in I was told that it wasn't actually the case and it was due. I, therefore, asked if I could buy the service package that
Everything was good. The only one thing I have noticed is that my service record is showing that my MOT is overdue I had it done on that day. I am not too concerned as I know this to be the case, and this can be updated when I next come in.
I did not receive the service what I expected
Great customer service
I think someone within BMW Manchester Team needs to look into what has happened from the initial selling me a vehicle and giving me the wrong Service book to having no way of passing on a valid service book if I sell the vehicle.
Everything went smoothly and was handled very professional by your sales representative.
the best overall service I have ever had
I loved the ease and simplicity of the new drive up service. The greeting was pleasant but once i was seated in the waiting cubicle there was no one around. Car wasnt washed & valeted. I know Julia noticed herself but said nothing.
Location is not convenient for me to get back to Manchester. When the tram is working this will be better. I was disappointed with the initial experience of the new location, Isabelle was excellent and restored my faith in the place.
New premises, most impressive.
Tyre light came on after the service, it was reset but then came on again when I drove away
Very slick service operation at new Trafford Park site, service team people are a pleasure to deal with.
As previously stated. Had to wait while work completed. One item was not written on the worksheet at reception. Don't blame the workshop.
Booking process was poor. I was left without a car for 36 hours and an unsuitable one for a week. Despite rasing that with customer care I didn't receive a response.
My vehicle was serviced and MOT'd on time as originally requested.
My vehicle queries were dismissed and had to be raised as issues and I don't feel that satisfactory resolution has been achieved.
Sana Aslam from new car sales dealt with my purchase this time. She was fantastic in what proved to be a tricky handover etc. She went out of her way to get me a good deal on my new car and to make the exchange as seamless as possible.
The service is excellent. Cost is a bit high.
My car was not washed so i had to wait for it although i had picked it up the next day
I am completely dissatisfied and feel let down by Williams BMW Manchester. The centre failed to fix the issue with car and crashed the car idrive and refused to fix the issue.
Failed to complete two requests for minor work
I had booked the car in for MOT. When I arrived the garage said it had booked me in for an end of warranty check. In the end the car was MOTD but I had to wait a number of hours longer than expected.
After care is awesome. I call bmw re service pack as it's something I've always had. Service department said no sorry can't do that no more. Even though I was told in March when I purchased I could. Told my sales man who sorted everything. So happy
Very satisfied with the service.
Staff kept me informed as to when the work would be finished.
Don't know why I expected any better
EVERYTHING WAS WEEL LOOKED AFTER
A beautiful new showroom in Manchester Excellent handover bay
Every step of the way was explained and the staff was supportive.
Any questions I had were fully answered. I was made to feel very special with the presentation of my vehicle.
The new showroom is very professional ( Only thing that could take it to the next level ) Maybe have food served or would keep people in the showroom much longer and you buy when you are content !
Sana was fantastic, extremely helpful and very easy to deal with.
The collection experience was a nice touch.
Car was Bought in ok time no delays even though the car was not ok the showroom I bought it from it was delivered there on time
Excellent service, very customer friendly, Mr. Ismail Voraji was polite and professional, good sales person
Service given throughout the process
completely satisfied no issues at all
My contact was so helpful
Very, again good service and regular communication from Sana
As per box 1, the car itself seems very good
Impressive new showroom, long standing relationship with the dealership and staff. Felt appreciated and supported
Nigel was brilliant. Excellent service
Lovely car! Friendly people enjoyable experience
Mr. Matthew Bernard has always looked after the whole family from last 16 years
Handover was great. Really like what you've done with the handover of car (presentation).
Fast quick and friendly environment. Feel valued.
Experience from the initial purchase through to collection was smooth and I was kept informed at all times. Friendly, efficient and professional staff. I have been using Williams M/cr since 2007 and the service and attention remains unchanged.
THE SALES MAN WAS GOOD BUT WHEN YOU GET A NEW CAR YOU WOULD THINK YOU WOULD GET 4 MATS IN IT , PRETTY SLEEZY THING TO NOT PUT MATS IN THE BACK . WE HAVE SINCE BROUGHT A NEW GOLF AND GUESS WHAT IT HAS 4 MATS!
Not pressured into a purchase, listened to when setting out my wants and needs
Car was a week late as got delivered elsewhere. Shame the new handover bays weren't working so my car was out in the rain when I arrived. Although they did bring it in for the tech walk round it just wasn't ideal.
Smooth operation from start to finish
Having sorted out the spec we came to a satisfactory deal. However the idea that BMW contribute to any deal involving finance, but not to a cash deal (at least not without modest pressure) somewhat offensive. I believe the BMW centre recognised this
The help given whilst making our choice was brilliant! Also my husband and I had been kept constantly informed as to the progress being made leading towards the delivery. The delivery was excellent, with help offered and given as to the cars use.
Superb customer service from our sales consultant
Best car I have ever had
As per my previous answer, it was excellent all round but that's what I expect from both Williams and the BMW brand
Always great service at Williams Manchester and this occasion was no exception. No pressure to buy from the salesman (Ishmail) just helpful guidance and advice. I was kept fully informed up to and including the handover day. Thank you.