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Completed in a timely manner and was well looked after.
I was pleased with the appointment time . I was only at the garage 1.5 hours. I was looked after with coffee and cake
Just all done perfectly.
Fairly satisfied with the customer service
Bought a brand new X6 and it had a rattle on the back end that should have been spotted before I collected it. Warrington BMW said it had been involved in a accident ? But never really got to the bottom of it, Williams did resolve it ??
I have been unable to book the car in for a service, the car has been faulty since purchased there is limited value in the after car servicing
The information relayed to me at service was completely fabricated and different to the actual technicians account. I was told verbally with no report handed to me that the car was fit for MOT, and subsequently when taking my car in for MOT at Halfor
No issues great service
See answer to 1. And there's not enough room to explain why drop off and pick up were difficult.
I have dealt with Williams Manchester for many years
Timings accurate and helpful
My car went into Williams Manchester due to an ECU fault. The car was returned to me, after being informed that it had been repaired only to find out 4 days later that the same problem had occurred again due to Williams's complete incompetence.
When I need service or somthing I ask mrs.AJ and she is very kind ,polite and helpful
Arranged for car to be collected from workplace - more than 3 weeks. No-one turned up on arranged day. Had to re-book - 4 days later, poor excuse for not collecting.Car was returned to me with a puncture, had to get tyre replaced, huge inconvenience
Staff failed to call when promised. I contacted the service center and was told the staff member was busy, but they would call back.No return call was received. This happened on more than one occasion
I was handed back my keys with nothing else? No breakdown of what they did, if I need anything? The windscreen fluid was low when i in and is still low. I would have happily paid for a top up but it wasnt offered. They cleaned my car which was nice.
My vehicle was ready on time,
I was told I need an MOT a month before it was actually due. My car then failed it's MOT due to a cracked alloy and BMW said I would need to buy a new alloy.I was only told about welding this when I said I was going to buy a new car from Williams.
First they did not book the date correctly, second when we rang to confirm the date they gave they told us it had been on different day. When we rebooked they had booked wrong service. On day they failed to have vehicle ready or inform us if delay
No feedback given after my car was serviced just handed the keys and told I could go
It took a bit longer to complete than was suggested.
Very satisfied. Service done on time. Gave necessary information.
Toni Williams made the whole process of bringing my car for service very easy so thank you to her for that.
Both on bringing the car in and picking it up there were insufficient service advisors at there desk and thus both times there was a wait.
It would have been 5 but have to do a follow up call
My car developed a fault the day after the service was not happy
Had to wait around for quite a while though.
Recent service. Car booked in for 8am arrived at 7:50am, advised I would be out for 9:30am. Still chasing my car at 10:05am! Had a meeting in town for 10:15 which I was late for. Came out to a washed car but not dried so water marks left,
Handled my problem with the vehicle really well and kept me informed at all times.
david mellor service advisor always helpful
As per above although no complaints on the day of the service.
They assign one member of staff to deal with you and if they arent available you have to wait, which is frustrating. Good service other than that
Great customer service and car was returned fully cleanedin immaculate condition
Friendly and professional staff who provide an efficient service.
People, systems and bmw customer care
Pleasant caring and courteous staff communicated when my vehicle would be finished and ready to be collected. Arriving back at dealership a little early I was served a coffee and biscuits by reception staff.
Gutted to have to pay for my brakes after 2 years £750 think it should be included
because I don't feel we should have had to pay for an early service
Confidence in what they do and always professional and extremely helpful and accommodating
Good service, but kept me waiting for 20 minutes when I came to collect my car, even after they called to tell me the car was ready. Not the end of the world, but a bit annoying.
BMW were very through with my car even giving it a deep valet which i never expected.
I know this is petty & I'm not even sure it's part of the service but my car wasn't valeted & it's a part I really look forward to. The person that released my car (not the man that took it off me) said he would find out why & call me but he hasn't.
Were more than happy to help and get me a good deal
My previous car was serviced prior to the changeover to my new car. From initial contact with the service personnel to the quality of the work carried out, I can only say I was impressed and my three year old car felt like new.
David was very helpful in explaining about my entitlements under the service pack plan. David did point out that car needed 4 new tyres. When I called to confirm the date for 4 new tyre change and wheel balancing, I mentioned about a scuff repair ..
They did what they said they were going to do, on time, exactly as they had outlined from the beginning.
Solved an issue with passenger seat but came back with neck scarf not working been waiting 5 weeks for new seat fan , car was delivered with red light showing for brake fluid change , the front of shop staff are excellent and very attentive
Quick and efficient service.
Always a great service with a smile
Work not completed due to wrong parts ordered
Overall, highly satisfied. Quick job time and helpful staff. However, car wash service could be a bit more detailed, such as thorough cleaning of alloys, removing scuff marks, etc.
Jamie on the service desk was excellent, and it was good to see Tony and David Calderbank again. I was advised that my car would be ready in approximately two hours, however, it was ready in one hour and 45 minutes, spotlessly clean.
Good service polite staff
I can't fault the service I was given by the service person (Dave) he kept me informed through the process.
Good service. Prompt. Car valet and taxi service included.
Very professional & was kept inform of any delays that could prevent the return of my car on time.
Really happy with the work carried out on my car and I appreciated that the car was cleaned whist being serviced
The online booking system did not work. The dealer knows that it is not kept up to date or reflective of available slots. No point in using it at all, and frustrating to know it is a waste of time.
I like that I can choose days & times to suit me. The car has always been cleaned inside and out. I have knocked one off on this occasion because we were kept waiting during the pickup.
Very happy with collection and drop-off, but vehicle went into fix an intermittent fault on the entertainment system, which was not rectified. Brake fluid service etc was all fine.
No complaints. I was late due to the roadworks a few times and team was understanding
Vary satisfied with service, but lengthy lead time to organise a collect/deliver meant car was > 1000 miles over service interval before service was completed
Bmw sorted the issue with my car straight away and sorted courtesy car with quick and less hassle to me
Car was picked up and returned with friendly service
If there is anything I could suggest from experience, it would be:1. its beneficial to specify when exactly the service is due. I came in too early for it. 2. Please pump the tyre to the recommended pressure during the service.
Kept waiting without explanation after being invited to collect car. Wrote to Manager Mr David Wilson as advised by staff but not even the courtesy of an acknowledgement
Staff we're very polite, quick service.
Professional and prompt
I wait for my car to be repaired, the seating area at Williams is good to work in, receptionist do not ignore you and make sure people are looked after
My car was out of warranty and suffered catastrophic engine failure - Sana went out of her way to help lessen the grief
Overall I was happy with the work, however I wasn't happy with the price paid for the work. My car only went in to have a service and the front brake pads changing but then I was told that I needed rear Pads changing, also Disc's on all four wheels
Everything was fine
I was booked in to drop by car off at 8.30 because the team called me the day before. I had to wait 30 minutes to be seen and was late for a meeting.
No issues with the service bar the above.
As above The only good thing was Jake on service was lovely.
They were very welcoming. Had a coffee. Water for my dog. Car was cleaner and ready. And the flowers were a lovely surprise.
Ismail my sales advisor was top notch fromstart to finish.
Straight forward, fully explained and options given.
The car is amazing, the adviser was professional and very helpful
Again very efficient and informative. We dealt with Michael Berry who is the Motability specialist. He went through everything and made it very easy and stress free. Very professional and friendly and kept us up to date throughout.
Very helpful sale man
See question 1.
Car not delivered day said
The sales representative, Michael Berry at Williams BMW Manchester, who I have bought my last 2 card from is always friendly, professional and honest. In my opinion he delivers a first class buying experience.
Totally satisfied. Ashley Humphries was a delight to deal with and went above and beyond of what would be expected. There were a number of delays in receiving my vehicle due to production issues at the factory but Ash always kept me up to date.
Again AJ set our expectations correctly from the outset informing us of how long it would take, what was required and as a result the experience was an enjoyable one. The teddy bears were a hit for our children which in turn made it easy for us.
The sales techniques used by your colleagues felt quite dated. Consumers are much better informed and can see through obvious techniques. Id have preferred a much more transparent and grown up way of doing business.
Everything from viewing to collecting A1
Nigel Dentith the sales man did a great job
I have put this because of how happy I am with Nigels help
Clearly keen for my custom, but no pushing.
From start to handover everything was smooth and I felt well looked after.
Again smooth and efficient
Extremely satisfied with how Nigel handled the deal. I went looking for a straightforward and nonsense free transaction. Nigel got straight to the point and was great to deal with throughout the whole transaction
This is the second car I have bought from Williams BMW, it is nice to deal with the same person who I dealt with 3 years ago.
Apart from some hiccups caused by a change of sales executive part way through the process, the experience was quite straightforward with no frills.
Everything was made very clear, great friendly service and I was always up to date with the process.
I am.a very happy customer to begin with my experience at Williams Bolton was shocking and I was looking to take my business elsewhere but Michael Warrington turned a negative situation Into a positive one working extremely hard to turn that around
Brilliant experience purchasing my cars from Williams Manchester with the help of Nigel Dentith.
Great service explained every detail
Everything worked on time, and its a lovely car
Good communication, expert professional support. Pleasant salesman who understood my requirements and catered the transaction appropriately.
On the whole I was satisfied- apart from on the day I took delivery there was a scratch on part of the door, which was disappointing- however after sales organised an appointment for this part to be replaced, so thats fine.
The salesman helped with my choice of car, giving me great tips for specifications. Simple and easy transaction. Made all the more special with delivery. I received flowers, umbrella and a cuddly toy. Very touching and kind.
Everyone was extremely friendly and welcoming.
Handover was easy and quick and Nigel took the time to explain differences in the car between our 2015 model and this one.
As above just great service from start to finish thanks to the advisor
All thanks to Nigel Dentith. I can not tell you how professional he is and the care he takes of his clients. The brand has majorly grown on me and my family due to Nigel.
Nigel, my sales consultant was honest, professional, courteous and helpful throughout. I was especially impressed by his genuine concern when I had to cancel collection of the car due to ill health.
kept me updated through the order of my car
fantastic young man Ismail dealt with us
When Alexandra was away, Sana dealt with us expeditiously and efficiently.
From walking into Williams Manchester and being warmly greeted by the reception staff and supplied with delicious coffee and biscuits my fantastic experience started. Sana Aslam, New Car Sales Executive has been out of this world. What an ambassador.
Everthing was handled well and smoothly. Since the purchase weve had follow up e- mails asking how we were getting on, were we OK with the controls the technology etc. I have driven BMWs since 1976 and this promises to be best yet.