Less waiting around than last time and the car I could use for the day was very nice and newer than mine.
Computers were down on arrival so unable to hand over car. Arranged pick up at 3.30pm but rang at 3pm to check as live 40 mins away. Told I would get a call back but never received so I came for car anyway.
Offered a while I wait service. Could work on laptop in reception while car was being serviced
Good customer service. No long waits.To the point
David made time for me, giving advice that initial sales team didnt
Everything I requested was covered.
Last time a locking wheel nut was left off and this time the brake settings had not been reset
Very attentive , prompt , got car back to me at short notice
The attention/service is always very good.
Fast track service was great and very useful.
Have always been impressed by the professionalism shown by the staff,from reception,to service desk ,through to technicians.
This is my 3rd BMW from Williams and have always been satisfied with the products and service.
I have been a BMW customer for 8 years now I have always used BMW for my servicing, MOT's and anything else that's been needed on my cars I was a little disappointed on the waiting time and lack of staff on the service department this time round
Dave the service advisor was brilliant in organising every detail of my vehicle repair.
As above. All done in a very friendly yet thoroughly professional way.
In and out in no time job done excellent!
Friendly efficient and fast service
Car was serviced while I waited and staff looked after me
Its no so much the service - but the explanation of the service. I feel staff should do more to explain the specifics of the service. Especially if its a big service i.e. oil and filter changes on a high performance engine.
Polite and friendly service. Nice reception with good facilities. Complimentary valet. Taxi part paid for.
The staff were ok, but the environment no longer feels like I matter, its more of a conveyor belt and whilst they use 'Mr' and 'sir' it isn't backed with any enthusiasm.
Prompt service and on time.
The sales person Sana Aslam was fantastic, nothing too much, kept us updated each week from the date of placing the order and made me feel that I was her only customer. Cannot rate her highly enough, best sales person I have ever dealt with.
Delighted with the sales experience and I was also appreciative that the centre was able to deliver the car to me (rather than me picking up), but the car was delivered dirty and not to the usual standard i would expect for purchasing a new car.
Extremely satisfied, as commented on above - Alexandra was excellent.Delivery was on timeNice personal touch - flowers etc
The customer service provided through out my transaction with Williams bmw Manchester was great however as soon as i stated I wasnt happy with having the wrong interior they suddenly started only conversing with me over email and were very unhelpful
From the test drive to the drive away the whole time was a pleasure
Williams BMW
Manchester
