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I think someone within BMW Manchester Team needs to look into what has happened from the initial selling me a vehicle and giving me the wrong Service book to having no way of passing on a valid service book if I sell the vehicle.
Everything went smoothly and was handled very professional by your sales representative.
the best overall service I have ever had
New premises, most impressive.
Tyre light came on after the service, it was reset but then came on again when I drove away
I loved the ease and simplicity of the new drive up service. The greeting was pleasant but once i was seated in the waiting cubicle there was no one around. Car wasnt washed & valeted. I know Julia noticed herself but said nothing.
Very slick service operation at new Trafford Park site, service team people are a pleasure to deal with.
As previously stated. Had to wait while work completed. One item was not written on the worksheet at reception. Don't blame the workshop.
Booking process was poor. I was left without a car for 36 hours and an unsuitable one for a week. Despite rasing that with customer care I didn't receive a response.
My vehicle was serviced and MOT'd on time as originally requested.
My vehicle queries were dismissed and had to be raised as issues and I don't feel that satisfactory resolution has been achieved.
The service is excellent. Cost is a bit high.
Sana Aslam from new car sales dealt with my purchase this time. She was fantastic in what proved to be a tricky handover etc. She went out of her way to get me a good deal on my new car and to make the exchange as seamless as possible.
My car was not washed so i had to wait for it although i had picked it up the next day
I am completely dissatisfied and feel let down by Williams BMW Manchester. The centre failed to fix the issue with car and crashed the car idrive and refused to fix the issue.
Failed to complete two requests for minor work
I had booked the car in for MOT. When I arrived the garage said it had booked me in for an end of warranty check. In the end the car was MOTD but I had to wait a number of hours longer than expected.
After care is awesome. I call bmw re service pack as it's something I've always had. Service department said no sorry can't do that no more. Even though I was told in March when I purchased I could. Told my sales man who sorted everything. So happy
Staff kept me informed as to when the work would be finished.
Very satisfied with the service.
Don't know why I expected any better
EVERYTHING WAS WEEL LOOKED AFTER
Fast track service arranged and was sorted swiftly and appropriately. Staff were very welcoming and polite. They were also keen to make sure if I had any concerns that needed addressing and were always looking to keep me informed.
Dealt with efficiently on time
I have a fault on my car and no one from the dealership wanted to take ownership. I have had to complain to get the attention of a manager, and even now it feels like I am being brushed to the side!
Waiting for too long, part of which was my fault for arriving slightly late - but car could have been valeted rather than it just sitting in the car park. There wasn't time to clean the car after the service.
Did not complete the work what was promised
They did a great job, took care of all of my issues and returned my car in excellent condition
I was told the diagnostics would cost ~ £120 (changed to £56 later on) which would not guarantee any rectification of the problem. After diagnostic I will have to pay extra to get the problem solved which could not be predicted in terms of costs.
Although it had to go in again, Brandon was great in sorting it all out
Friendly service from all staff.
My car was serviced with no issues. The drivers seat leather back section of the seat was replaced under warranty due to a worn patch which again was fine. My only issue was the rear section of the seat was not replaced properly.
No problems with staff and help to meet my requirements
Said someone would call me and no one has (Been told this 4 times now)
Efficient service with no issues.
Wasting my day
Like i said above the car i bought was a x1 design x1 -line 2 litre it beautiful looking and to drive is unbelievable and the cockpit doesn't look cheap + easy too use .
Had to book a second appointment.
1. Since purchasing the car I have repeatedly asked for the mapping software to be upgraded and over the 3 years I have not been able to get this process done by the agent. Only now has it been done. 2. The latest service was very unsatisfactory.
Very good service
Long wait for booking courtesy car. Took a week and half to do job. Car interior marked. Brakes not normal like there is servo problem.
Yes, Arval had for got to pass MOT as well as Service jobs. The garage handle both jobs same day
Williams have been very slow to respond to queries and issues, not responding to my emails and not returning my calls with regards to an internal panel replacement and Apple Car Play issue. Having purchased the car in June, the issues are still not
Whole process was perfect. No hitches and excellent service from staff at the reception to the service advisors.
I had warning light problems with the used car I bought within a day of pick up. I then spent most of the Friday in various BMW service centres in Stockport & Hulme which was very time consuming & frustrating with a 3 year tagging along
Instant decision by James insisting that I didn't drive the car until the work was carried out and provided me with a loan car until the work was carried out.
If it was not for the Angela Ward at Manchester the issue with my vehicle would not have been rectified under the BMW warranty, shame the staff at Wiilliams Rochdale failed to be proactive and look for excuses to avoid their responsibility.
The female who dealt with me could not have been more professional and helpful. Unfortunately I cannot recall her name but I would like to commend her and her level of customer service. She deserves recognition by the company.
great service no problems
Confusion around courtesy car meant I had to rush to a branch on a Friday afternoon to collect a vehicle after having chased the BMW 3 times for an update
Problem was not resolved despite the vehicle being with you for 10 days
The service could not be better.
Everything went as was explained.
I've purchased several BMWs now and all from this same dealership where I am treated with courtesy and helpfulness whilst the staff are always very professional. Particular mention and grateful thanks on this occasion to Ishmail and Matthew.
I was given no information about brake or tyre wear after the service. The pre service chat was great and the team are lovely but at the end of the day I'm here to ensure my car is safe and I want to know how much longer they will last.
They were able to resolve my issue once I got in contact with the service manager.
Very, again good service and regular communication from Sana
Nigel was brilliant. Excellent service
My contact was so helpful
Lovely car! Friendly people enjoyable experience
As per box 1, the car itself seems very good
Impressive new showroom, long standing relationship with the dealership and staff. Felt appreciated and supported
Mr. Matthew Bernard has always looked after the whole family from last 16 years
Handover was great. Really like what you've done with the handover of car (presentation).
Experience from the initial purchase through to collection was smooth and I was kept informed at all times. Friendly, efficient and professional staff. I have been using Williams M/cr since 2007 and the service and attention remains unchanged.
Fast quick and friendly environment. Feel valued.
THE SALES MAN WAS GOOD BUT WHEN YOU GET A NEW CAR YOU WOULD THINK YOU WOULD GET 4 MATS IN IT , PRETTY SLEEZY THING TO NOT PUT MATS IN THE BACK . WE HAVE SINCE BROUGHT A NEW GOLF AND GUESS WHAT IT HAS 4 MATS!
Not pressured into a purchase, listened to when setting out my wants and needs
Car was a week late as got delivered elsewhere. Shame the new handover bays weren't working so my car was out in the rain when I arrived. Although they did bring it in for the tech walk round it just wasn't ideal.
Having sorted out the spec we came to a satisfactory deal. However the idea that BMW contribute to any deal involving finance, but not to a cash deal (at least not without modest pressure) somewhat offensive. I believe the BMW centre recognised this
The help given whilst making our choice was brilliant! Also my husband and I had been kept constantly informed as to the progress being made leading towards the delivery. The delivery was excellent, with help offered and given as to the cars use.
Best car I have ever had
Superb customer service from our sales consultant
As per my previous answer, it was excellent all round but that's what I expect from both Williams and the BMW brand
Always great service at Williams Manchester and this occasion was no exception. No pressure to buy from the salesman (Ishmail) just helpful guidance and advice. I was kept fully informed up to and including the handover day. Thank you.
Great service, super friendly and had the answers to all the questions i had..
I had no issues and never felt under any pressure