They had the car for 7 working days but only worked on it for about 2 days. Wouldn't give me a courtesy car. Refuse to give me a printout/worksheet about the work that was done, Brandon said that was due to GDPR (a complete lie)
Apart from slightly running over on time it was a good experience.
I'm very unhappy that the sat nav refresh wasn't included in my service. This wasn't explained to me on purchase - when I've followed up this up I've received no response from you. It really should be included or else I feel I've been undersold.
Took longer than expected, waiting area was not conducive to working
Was told I could drop the car off any day before lunchtime to have my key reprogrammed. Went early and was told it was not the case and had to book. Other numerous examples of wrong or lack of information.
The team slotted me in even though I missed my appointment time. They were very friendly and looked after me while I waited.
Time to collect car was put back by garage even tho I was given a delivery appt.Ok things happen.On arrival to collect I had to wait 20 mins for an advisor.The advisor who handled my car was busy. The advisor who saw me could not deal with my queries
Service carried while we waited, which was executed on time.
For the help and advice Atique gave.
Squeaky brakes are "normal" and there is nothing they can do about them. doesn't sound like "the ultimate driving machine"
- shocked to pay breaks fee of up to a grand and had to take a day of work and wasnt offered a replacement car. - still nobody has rang me to book in for other job required which is under warranty was hoping to book in on day of breaks but messed up
If you pay for 5 years of servicing, you should get 5 years, especially when the 2nd brake fluid service falls within that 5 years, or at least can do (I was told it only included 1 brake fluid service). This was just outright disingenuous.
They went above and beyond on this occasion. Even repairing a misalligned front bumper for free.
The member of staff who attended to us was extremely helpful.
Service with a smile, very professional and efficient
Friendly, helpful yet professional service every time from the Williams dealership.
Waiting time once arrived at the centre was a little poor.
The tires aren't inflated to the level they should be. The wheel balancing I suspect hasn't been done or has been messed with and my car veers to the left now. Being a busy doctor I haven't had time to go to rectify this as I need to drive to work.
Laura Kept me informed of the progress of repair at all times.
Car was scheduled for a brake fluid change, when I arrived at service reception, I was told that MOT had expired 10 days beforehand !! Why was I not sent a reminder ? Fortunately MOT could be done that day, but I had to arrange taxis to/from home
As above, service and customer service is good but just long waits make me reduce this from a 5 to a 3 star service.
Shame the car came back dirty, Sytners always wash the car
The issue with the windscreen wash is very disappointing.
Staff were very helpful and polite but overall service was awful
Very satisfied with customer service. It was a painless experience and my car was fixed as expected
Good rate for service offered, good customer service at the dealership.
difficult to get an available appointment but good service once in the dealership
As far as I can tell everything required in the service has been undertaken with a full record provided. Ready on time with telephone call to advise me my car was ready for collection. Advice given re. next service and MOT
The Parking, reception, booking in and Service itself were up to yours stated high standard. The Car was returned to me on time and looking good to go.
standard service is ok. but I have informed my driver side door is freezing since from the beginning when the car is brand new and that gives me difficulty to crawl inside from other door until the frost is over. this could not be resolved by service
Reported a rattle coming from the back of car. No difference after leaving the vehicle for a whole day.
No car parking space probably overbooked Did not complete the job as promised on the same day and never received a call to rebook for future date to complete the complementary worked promised
They have always been very accommodating and professional
Williams always do their best to look after me.
Appointment booked for 10-15 am. My car was not seen until 11-10. I was waiting for a brake fluid replacement for over 2 hrs.
Dave is an excellent customer service adviser
Prompt efficient service & good customer experience
Because I'm satisfied with the service I've never had a problem if there is one it will get solved straight away
Fairly satisfied with the customer service
Bought a brand new X6 and it had a rattle on the back end that should have been spotted before I collected it. Warrington BMW said it had been involved in a accident ? But never really got to the bottom of it, Williams did resolve it ??
See answer to 1. And there's not enough room to explain why drop off and pick up were difficult.
I have dealt with Williams Manchester for many years
My car went into Williams Manchester due to an ECU fault. The car was returned to me, after being informed that it had been repaired only to find out 4 days later that the same problem had occurred again due to Williams's complete incompetence.
All the team made the process very easy. Friendly/approachable staff. No hard sell. Special mention to Manuel for the sales team who was great to do business with.
The sales person (Michael Berry) was very knowledgable, helped us choose the right car for us and was very good at keeping in touch regarding a recall meaning some work required to the car prior to collection
Nigel the motability sales was VERY professional and excellent communication and polite manner deserve 5stars
I collected my car from BMW Manchester and the sales process and collection process was exceptionally smooth and seamless. Richard my sales person has been excellent throughout the process and kept me up to date at each stage.
Handed over with good explinations , clean , thorough explinations of product.
Very attentive and knowledgeable staff. The salesman made this a very positive buying experience.
Excellent survive ,excellent advice and purchased a lovely car.
Very efficient and friendly
Special thanks to Nigel Dentith for the service provided.
Brilliant service, as I requested the car for a certain date and they delivered!
Dilivery date changed three times, but this was down to government issues around Diesel engines and not a dealership issue. Wanted to issue 4 stars for this which will not let me send until I change it to 5 stars, so this is rigged to be a possitve.
I was extremely pleased with the service and staff .
Following my initial enquiry everything fell into place very nicely and I was kept informed at all times with progress.On arriving to collect my vehicle it was nice to see it parked in 'Prime' spot by the showroom.
Would have preferred delivery to my home rather than having to collect from the showroom.
Really lovely staff. Even had a bunch of flowers for my recent purchase of my new home!
Very efficient and friendly handling of our transaction!
Really Happy, love the car, video was a nice touch
Completely Satisfied with my New Car
Nigel provided us with a proficient service as well as an enjoyable experience
They were very welcoming. Had a coffee. Water for my dog. Car was cleaner and ready. And the flowers were a lovely surprise.
Ismail my sales advisor was top notch fromstart to finish.
The car is amazing, the adviser was professional and very helpful
Straight forward, fully explained and options given.
Williams BMW
Manchester
