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Long wait for booking courtesy car. Took a week and half to do job. Car interior marked. Brakes not normal like there is servo problem.
Yes, Arval had for got to pass MOT as well as Service jobs. The garage handle both jobs same day
I had warning light problems with the used car I bought within a day of pick up. I then spent most of the Friday in various BMW service centres in Stockport & Hulme which was very time consuming & frustrating with a 3 year tagging along
Instant decision by James insisting that I didn't drive the car until the work was carried out and provided me with a loan car until the work was carried out.
Whole process was perfect. No hitches and excellent service from staff at the reception to the service advisors.
If it was not for the Angela Ward at Manchester the issue with my vehicle would not have been rectified under the BMW warranty, shame the staff at Wiilliams Rochdale failed to be proactive and look for excuses to avoid their responsibility.
The female who dealt with me could not have been more professional and helpful. Unfortunately I cannot recall her name but I would like to commend her and her level of customer service. She deserves recognition by the company.
great service no problems
Confusion around courtesy car meant I had to rush to a branch on a Friday afternoon to collect a vehicle after having chased the BMW 3 times for an update
Problem was not resolved despite the vehicle being with you for 10 days
The service could not be better.
Everything went as was explained.
I've purchased several BMWs now and all from this same dealership where I am treated with courtesy and helpfulness whilst the staff are always very professional. Particular mention and grateful thanks on this occasion to Ishmail and Matthew.
I was given no information about brake or tyre wear after the service. The pre service chat was great and the team are lovely but at the end of the day I'm here to ensure my car is safe and I want to know how much longer they will last.
They were able to resolve my issue once I got in contact with the service manager.
Car has to be returned as oil filler cap cover was not properly replaced resulting in it hanging below the chasis and making noise when driving over bumps. Car being returned on 25th July for unnecessary rework after the initial work on 12th July.
James fitted me in at short notice to deactivate a stolen key. Excellent service.
Service team were very helpful and quick to act.
See answer above.
Still awaiting call from service manager regarding my complaint
Atmosphere very chilled. Customer service brilliant
Always a great service at Williams
Outstanding concerns not addressed.
I used Manchester due to very good previous experience, even though I live near to BMW Wilmslow. Did not like customer experience this time, did not feel welcome, had to ask to pay after being handed my keys, spent £500+ and car not cleaned.
Things happened as scheduled.
Service wasn't great as kept waiting to pick my car up to 35 - 40 mins on 2 occasions in the same week. On the second visit to be told the sorry I forgot you were waiting.
I had conflicting messages from BMW on the Monday saying my car was ready and that it had just gone into the workshop. I left 2 messages through the day asking for clarification then had a call on the Tuesday asking when I would bring the car back.
They had a problem changing an oil filter during a service but this was corrected
Helpful staff who put at ease and helped us out in a difficult situation
I was not happy with how the problem I had with the car was handled . I felt I had to chase where the status of the repairs were at. I must confess the repairs done have greatly improved the performance of the car so not a problem mechanical side
we were looked after by the reception staff and the service personnel. Even though we are a Motability customer we feel valued.
Express Service Good but pricey
I find it hard to book service this year- no one answers the phone- when some one does they say they will phone back and they don't- annoying- looking forward to new location as Manchester city centre is a no go area.
Very attentive & efficient from Dave at Manchester
The reception didn't have a full list of what I required doing to the car on top of the service. Had to print out again. No sat nav update available, said would send in post, not arrived yet.
Efficiently done and taxi and courtesy car provided
Service finished at time arranged
Several of the issues were sorted but one was not due to it not presenting itself when with the dealer. This is hugely frustrating as it leave me waiting for it to resurface before then returning the vehicle back to the dealer again.
My service advisor was excellent
The car fix was good but other than that i dont like williams manchester.
I really appreciated the prompt response to accommodate the service to my vehicle, even if it meant sending me to another garage. Particularly after last minute work commitments forced me to reschedule it twice, you guys manage to fit me in. Much app
The car was organised to have a service and ongoing investigations to the automatic boot fault, car was left with the dealership for the day, but fault still remains faulty, still waiting for a follow up call, over a week and nothing
Had to call up 5 time to get update of my car that is already at bmw garage. when i do get the update they say my car won't be ready till the next day. At that point it was late in the afternoon, so we had to get puplic transport home.
It was an enjoyable customer experience as Dave took away the hassle.
Having been told that the oil housing break could have resulted in debris dropping into the engine and then the engine being excessively rough and clanking when the car was returned to me makes me believe something may of been dropped engine.
Service dept opens early and keeps to schedule which means car was serviced and back home by 10:00. Means I miss the rushhour
Waiting time to get the work completed was excessive, more than 8 weeks. When you finally had the car the work overran by three days also.
Great service, super friendly and had the answers to all the questions i had..
I had no issues and never felt under any pressure
Everything was perfect
Very nice and helpful people
Well impressed with micheal berry from manchester bmw and what a nice guy
The staff members are warm, courteous and very friendly. I was offered a discount on sales price..... had countless cups of latte! Lol ?? Vehicle was delivered earlier than scheduled... that was fantastic.
Good overall customer service.
Got the vehicle I wanted with a significant contribution from BMW which made it within budget. Service I received was good too
Great experience of getting my first finance car couldn't have gone any smoother
When the car arived at the garage i recieved a phone call to say that the car is ready for picking up, when I got to the garage I saw this black gleaming X1 I couldn't stop smiling after I must of gone for the longest drive ever, Thanks BMW.
Everything went fantastic all staff were really great with us but when we were shown the controls we were over whelmed , we need to be shown it a bit slower we left the garage not knowing how to work anything ,but the young man was trying to explain.
First class service
Regarding the new car purchase - I felt the sales rep help me make an informed decision. There were no issues or delays. The various purchase options on a new car were clearly explained but there was no pushy demand to take these options.
Ismail was patient and understanding. I felt he was on my side and did his best to accommodate my wishes and constraints.
I was kept well informed on delivery.
Nigel kept us up to date with the delivery and was helpful in any questions we had , he always made time and listened . Giving 100% at all times .
Very professional service alongside a very good knowledge of the service provided to my wife and I
Very happy with the purchase and delivery of my car, the gentelman i delt with Ismail, looked after me very well, thank you.
Friendly and knowledgeable staff. We've owned other BMWs for 4 years and yet only learnt about things they could do when we were shown them on our new vehicle by the Genius. Embarrassing when we learnt they are also on our existing vehicle!
Nigel was a fantastic help when making my decision in choosing my next vehicle, he provided all the relevant information I required and alot more
Ash worked really hard to get a delivery slot to fit around my work and exceeded expectations in getting the car and delivered within 2 weeks and the handover was quick and professional. He also assisted to give back my old car which was great.
Dilevery on time as been told, also received couple of gift ????