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ABOUT WILLIAMS MANCHESTER.

Find out more about what we do and our team.

Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very efficient.

Service

I think someone within BMW Manchester Team needs to look into what has happened from the initial selling me a vehicle and giving me the wrong Service book to having no way of passing on a valid service book if I sell the vehicle.

Service

Friendly.

Service

Everything went smoothly and was handled very professional by your sales representative.

Service

the best overall service I have ever had

Service

New premises, most impressive.

Service

Tyre light came on after the service, it was reset but then came on again when I drove away

Service

I loved the ease and simplicity of the new drive up service. The greeting was pleasant but once i was seated in the waiting cubicle there was no one around. Car wasnt washed & valeted. I know Julia noticed herself but said nothing.

Service

Very slick service operation at new Trafford Park site, service team people are a pleasure to deal with.

Service

As previously stated. Had to wait while work completed. One item was not written on the worksheet at reception. Don't blame the workshop.

Service

Booking process was poor. I was left without a car for 36 hours and an unsuitable one for a week. Despite rasing that with customer care I didn't receive a response.

Service

My vehicle was serviced and MOT'd on time as originally requested.

Service

My vehicle queries were dismissed and had to be raised as issues and I don't feel that satisfactory resolution has been achieved.

Service

The service is excellent. Cost is a bit high.

Service

Sana Aslam from new car sales dealt with my purchase this time. She was fantastic in what proved to be a tricky handover etc. She went out of her way to get me a good deal on my new car and to make the exchange as seamless as possible.

Service

My car was not washed so i had to wait for it although i had picked it up the next day

Service

I am completely dissatisfied and feel let down by Williams BMW Manchester. The centre failed to fix the issue with car and crashed the car idrive and refused to fix the issue.

Service

Good

Service

Failed to complete two requests for minor work

Service

I had booked the car in for MOT. When I arrived the garage said it had booked me in for an end of warranty check. In the end the car was MOTD but I had to wait a number of hours longer than expected.

Service

After care is awesome. I call bmw re service pack as it's something I've always had. Service department said no sorry can't do that no more. Even though I was told in March when I purchased I could. Told my sales man who sorted everything. So happy

Service

Staff kept me informed as to when the work would be finished.

Service

Very satisfied with the service.

Service

Don't know why I expected any better

Service

EVERYTHING WAS WEEL LOOKED AFTER

Service

Fast track service arranged and was sorted swiftly and appropriately. Staff were very welcoming and polite. They were also keen to make sure if I had any concerns that needed addressing and were always looking to keep me informed.

Service

Dealt with efficiently on time

Service

I have a fault on my car and no one from the dealership wanted to take ownership. I have had to complain to get the attention of a manager, and even now it feels like I am being brushed to the side!

Service

Waiting for too long, part of which was my fault for arriving slightly late - but car could have been valeted rather than it just sitting in the car park. There wasn't time to clean the car after the service.

Service

Did not complete the work what was promised

Service

They did a great job, took care of all of my issues and returned my car in excellent condition

Service

I was told the diagnostics would cost ~ £120 (changed to £56 later on) which would not guarantee any rectification of the problem. After diagnostic I will have to pay extra to get the problem solved which could not be predicted in terms of costs.

Service

Although it had to go in again, Brandon was great in sorting it all out

Service

Friendly service from all staff.

Service

My car was serviced with no issues. The drivers seat leather back section of the seat was replaced under warranty due to a worn patch which again was fine. My only issue was the rear section of the seat was not replaced properly.

Service

No problems with staff and help to meet my requirements

Service

Said someone would call me and no one has (Been told this 4 times now)

Service

Efficient service with no issues.

Service

Wasting my day

Service

Like i said above the car i bought was a x1 design x1 -line 2 litre it beautiful looking and to drive is unbelievable and the cockpit doesn't look cheap + easy too use .

Service

Had to book a second appointment.

Service

1. Since purchasing the car I have repeatedly asked for the mapping software to be upgraded and over the 3 years I have not been able to get this process done by the agent. Only now has it been done. 2. The latest service was very unsatisfactory.

Service

Very good service

Service

Long wait for booking courtesy car. Took a week and half to do job. Car interior marked. Brakes not normal like there is servo problem.

Service

Yes, Arval had for got to pass MOT as well as Service jobs. The garage handle both jobs same day

Service

Williams have been very slow to respond to queries and issues, not responding to my emails and not returning my calls with regards to an internal panel replacement and Apple Car Play issue. Having purchased the car in June, the issues are still not

Service

Whole process was perfect. No hitches and excellent service from staff at the reception to the service advisors.

Service

I had warning light problems with the used car I bought within a day of pick up. I then spent most of the Friday in various BMW service centres in Stockport & Hulme which was very time consuming & frustrating with a 3 year tagging along

Service

Instant decision by James insisting that I didn't drive the car until the work was carried out and provided me with a loan car until the work was carried out.

Service

If it was not for the Angela Ward at Manchester the issue with my vehicle would not have been rectified under the BMW warranty, shame the staff at Wiilliams Rochdale failed to be proactive and look for excuses to avoid their responsibility.

Service

The female who dealt with me could not have been more professional and helpful. Unfortunately I cannot recall her name but I would like to commend her and her level of customer service. She deserves recognition by the company.

Service

great service no problems

Service

Confusion around courtesy car meant I had to rush to a branch on a Friday afternoon to collect a vehicle after having chased the BMW 3 times for an update

Service

Problem was not resolved despite the vehicle being with you for 10 days

Service

The service could not be better.

Service

Everything went as was explained.

Service

I've purchased several BMWs now and all from this same dealership where I am treated with courtesy and helpfulness whilst the staff are always very professional. Particular mention and grateful thanks on this occasion to Ishmail and Matthew.

Service

I was given no information about brake or tyre wear after the service. The pre service chat was great and the team are lovely but at the end of the day I'm here to ensure my car is safe and I want to know how much longer they will last.

Service

They were able to resolve my issue once I got in contact with the service manager.

Service

Very, again good service and regular communication from Sana

Sales

Nigel was brilliant. Excellent service

Sales

My contact was so helpful

Sales

Lovely car! Friendly people enjoyable experience

Sales

As per box 1, the car itself seems very good

Sales

Impressive new showroom, long standing relationship with the dealership and staff. Felt appreciated and supported

Sales

Mr. Matthew Bernard has always looked after the whole family from last 16 years

Sales

Handover was great. Really like what you've done with the handover of car (presentation).

Sales

Experience from the initial purchase through to collection was smooth and I was kept informed at all times. Friendly, efficient and professional staff. I have been using Williams M/cr since 2007 and the service and attention remains unchanged.

Sales

Fast quick and friendly environment. Feel valued.

Sales

THE SALES MAN WAS GOOD BUT WHEN YOU GET A NEW CAR YOU WOULD THINK YOU WOULD GET 4 MATS IN IT , PRETTY SLEEZY THING TO NOT PUT MATS IN THE BACK . WE HAVE SINCE BROUGHT A NEW GOLF AND GUESS WHAT IT HAS 4 MATS!

Sales

Not pressured into a purchase, listened to when setting out my wants and needs

Sales

Car was a week late as got delivered elsewhere. Shame the new handover bays weren't working so my car was out in the rain when I arrived. Although they did bring it in for the tech walk round it just wasn't ideal.

Sales

Having sorted out the spec we came to a satisfactory deal. However the idea that BMW contribute to any deal involving finance, but not to a cash deal (at least not without modest pressure) somewhat offensive. I believe the BMW centre recognised this

Sales

The help given whilst making our choice was brilliant! Also my husband and I had been kept constantly informed as to the progress being made leading towards the delivery. The delivery was excellent, with help offered and given as to the cars use.

Sales

Best car I have ever had

Sales

Superb customer service from our sales consultant

Sales

As per my previous answer, it was excellent all round but that's what I expect from both Williams and the BMW brand

Sales

Always great service at Williams Manchester and this occasion was no exception. No pressure to buy from the salesman (Ishmail) just helpful guidance and advice. I was kept fully informed up to and including the handover day. Thank you.

Sales

Great service, super friendly and had the answers to all the questions i had..

Sales

I had no issues and never felt under any pressure