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I was advised at the service desk that the work was not necessary in rather an offhand way & was left with the impression that it was preferred that I left at that point. I asked that the work go ahead & was told a price would be worked out.
Warranty issue month into ownership; away 2 weeks; few updates. Courtesy car initially alternative brand with very expensive fuel economy; managed to request a change as told car not ready. told car ready after fuelling replacement. Ours not washed!!
The service was fast and good. The vehicle wash left a lot to be desired - such as oil over the bodywork.
End of warranty check. It was not spotted that break fluid would need changing 1 day later this was inconvenient and could have been done at the time
Williams in Manchester have been very good other than having the same issues as Warrington with very long wait times for service and even longer if I need a loan vehicle
because the atmosphere was so welcoming
Access, pleasant staff, near to metrolink
Service excellent as ever. However , one issue with water welling in sill could'nt be resolved.
The car hadn't been cleaned or washed inside or out really really disappointed with this as the last time it was in for repair it was cleaned.
I was told car would be returned to me,serviced,washed etc.this was not the case.i was told that the vehicle had puncture and tyre would need replacing, authorisation form was sent to me to ok the works. On inspection next day it was found not true
My car was in for several days as parts not available, no courtesy car available so had to resort to train/taxi. And when I collected the car 4 days later it hadn't been cleaned- I would have thought this would be part of the service.
As above massive waste of time and would not recommend or ever in my life attend this place again
My at went in for a device and the oil filter housing broke down. They had to keep my car because a part needed ordering. Williams put me in a courtesy car but made a big fuss about inconveniencing me to change for a manual car from enterprise
My vehicle has a tracker fitted, the way in which the vehicle was been driven reflects the attitude towards its customers, the rapid acceleration and breaking is totally unacceptable. The vehicle was tracked at 52mph in a 30mph zone.
Very responsive once the car was seen. There is a long waiting list for service appointments.
Noise still exit in the brake padel. Brendan offered family dinner for compensation which I refuse to take it. I rang Brendan again on 19/03/2019 to inform him about did not rest emission test date on the trip computer, left the message till now no
It was ok but you told me you had repaired a connection to a break light and you clearly haven't as the warning is still coming up
Brilliant cars and good customer service experience got car back spic and span every time
I had a problem at very short notice, which was resolved very quickly. I contacted your team member Claire Heaton, who resolved the situation almost straight away.
All good; I dealt with Brendan, who was efficient and courteous.
As Above... plus I can hand my bmwx3 back at anytime, and I am looking at Mercedes Manchester for a better customer service, Williams BMW should be embarrassed with how they have treated my partner who is a working mum with no car...
You didn't realise it was booked in for service you thought it was just an oil problem fix so was messed about for a second time I couldn't believe the utter discontent and the way I have been treated at bmw manchester will be using Stockport garage
Nigel was very quick to respond and nothing was too much hassle
Bmw when beyond the Sevice,when I asked them if I could wait when the Sevice was being done . They finished the FULL SEVICE in record time so I didn't have to wait to long.
I had been told when I dropped the car off that it would receive a valet, however im not sure if this is general practice as it didn't happen. Slightly confusing.
good service when car in for a service
Unable to do all the work I was expecting as they over booked with work. The car was returned to me but they didn't bring a card machine so I couldn't pay and they couldn't leave. I had a warning for an overheated clutch from how it had been driven
Booked a fast lane service but kept waiting to hand the car over
Felt like they didn't have time for my service due to all the recalls
I was completely satisfied with their customer service.
Parking was difficult
Everything resolved in a timely manner- with a smile
See previous answer, good experience, no issues
EXCELLENT CUSTOMER SERVICE FROM CLAIRE WHO PROVIDED REGULAR UPDATES ON THE SERVICE VEHICLE
They had the car for 7 working days but only worked on it for about 2 days. Wouldn't give me a courtesy car. Refuse to give me a printout/worksheet about the work that was done, Brandon said that was due to GDPR (a complete lie)
Was told I could drop the car off any day before lunchtime to have my key reprogrammed. Went early and was told it was not the case and had to book. Other numerous examples of wrong or lack of information.
Apart from slightly running over on time it was a good experience.
I'm very unhappy that the sat nav refresh wasn't included in my service. This wasn't explained to me on purchase - when I've followed up this up I've received no response from you. It really should be included or else I feel I've been undersold.
Took longer than expected, waiting area was not conducive to working
Time to collect car was put back by garage even tho I was given a delivery appt.Ok things happen.On arrival to collect I had to wait 20 mins for an advisor.The advisor who handled my car was busy. The advisor who saw me could not deal with my queries
The team slotted me in even though I missed my appointment time. They were very friendly and looked after me while I waited.
Very good service
Service carried while we waited, which was executed on time.
For the help and advice Atique gave.
If you pay for 5 years of servicing, you should get 5 years, especially when the 2nd brake fluid service falls within that 5 years, or at least can do (I was told it only included 1 brake fluid service). This was just outright disingenuous.
They went above and beyond on this occasion. Even repairing a misalligned front bumper for free.
Squeaky brakes are "normal" and there is nothing they can do about them. doesn't sound like "the ultimate driving machine"
- shocked to pay breaks fee of up to a grand and had to take a day of work and wasnt offered a replacement car. - still nobody has rang me to book in for other job required which is under warranty was hoping to book in on day of breaks but messed up
The member of staff who attended to us was extremely helpful.
Service with a smile, very professional and efficient
The tires aren't inflated to the level they should be. The wheel balancing I suspect hasn't been done or has been messed with and my car veers to the left now. Being a busy doctor I haven't had time to go to rectify this as I need to drive to work.
Waiting time once arrived at the centre was a little poor.
Friendly, helpful yet professional service every time from the Williams dealership.
Purely and simply because it arrived within the time limit given and everyone at your Manchester Branch was very helpful
Whole experience was exceptionally good from start to finish.Every member of staff we dealt with were very friendly and knowledgeable.The process was very smooth we were kept informed throughout. The young lad was very helpful showing us the controls
Very helpful and clear descriptions of the cars
Completely satisfied with my experience at Williams
No problems from beginning yo end of deal
As above - efficient and relatively hassle free.
Maintained contact throughout where the car was up to during it's build and delivered on the day it was promised.
My experience was amazing because of Nigel Dentith - he was very helpful and kind
Excellent service the whole experience was wonderful
I felt at ease with everything. I knew it was the right place. Everyone is so welcoming and very professional. The tea and cake made me smile. And my flower at the end was the cherry on my new car. I'm a very happy woman ??
I felt valued and was never kept waiting either in person or on the phone.
Ismail voraji made everything so smooth and easy it's a shame that the other gent that does Motability is so rude and made my wife and I disgusted and sorry for ismail that he has to work with him
Sales exec was excellent
Everything so smooth & the lovely flowers etching very nice gesture also the time to show me around my new car
From first point of contact to arrange the sale, right up to the courtesy call, from Ismail, a couple of days after I had taken delivery of my beautiful New Car, the service, as usual, from both Ismail and Williams has been excellent.
Everything that was promised was delivered.
excellent value. Great sales person, Nigel.
The whole experience was amazing
The salesman Richard Wall was excellent, I was made to feel like a valued customer and felt that things went fast when needed, without personally feeling under pressure.
Monthly payments slightly higher then I expected. Customer service was brilliant over all. Specially Phil at Williams Manchester. Pretty straight forward process.
Richard did a fantastic job in answering all my question before during and after purchase of the car.
Everything went smoothly, and organised by a very efficient and friendly team of BMW staff
The customer service & especially the agent who dealt with us was great.
Excellent handover by me ever staff Mr Ashley Hamphery at Williams Manchester
The staff went above and beyond to make the experience very special, extremely helpful and remembered small details like it was my birthday and presented me with a bouquet of flowers when I picked up the car
The sales rep was very friendly and helpful
Couldn't fault the experience
Because it's true
All the team made the process very easy. Friendly/approachable staff. No hard sell. Special mention to Manuel for the sales team who was great to do business with.
The sales person (Michael Berry) was very knowledgable, helped us choose the right car for us and was very good at keeping in touch regarding a recall meaning some work required to the car prior to collection