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ABOUT WILLIAMS MANCHESTER.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I love BMW service

Service

I am satisfied. Video about my car was bonus.

Service

The personal attention to customer remained evident despite the social distancing and other restrictions put in place for COVID-19 pandemic.

Service

Shiraz provided a clear and concise sales service

Service

Please see above. I understand that if a service is due within 4 months or 4,000 miles then it is provided free of charge...however my wife's journeys of 8 miles each day seem to be unacceptable for the car based on your service teams comments.

Service

As previous answer but also the clean, new showroom and service centre were a pleasure to visit and made what was actually quite a mundane task to collect my car after a service into an experience where I felt like a truly valued customer.

Service

Very happy, staff are very kind and lovely

Service

Car bonnet problem was fixed easily and quickly.

Service

Zero problems, did what they said they would do on time.

Service

Good service

Service

Got full detail on what was being done to the car and phone calls if there was any problems was super quick and got sent video footage of what the service team checked what really made it.

Service

Car came back in great condition

Service

Car cleaned serviced and ready on time given,

Service

Kept up to date with progress The service was completed in a timely manner to a high standard COVID-19 practises were spot on

Service

See above

Service

First time using Trafford Park but found it very good will be using again, normally I go to Stockport.

Service

The people. The support from BMW

Service

An issue arose over a defective body part and not withstanding the impact of the Coruna virus the matter was concluded to my satisfaction

Service

Absolutely fine, easy drop off. Easy collection - no issues

Service

Great service, Very helpful on the phone and gave good updates. I think I spoke to Claire who was excellent.

Service

Given the current situation very impressed with the whole process

Service

Quick and efficient service

Service

Excellent in all adpects

Service

As always the best service given.

Service

Service carried out & my car passed it's MOT so happy customer

Service

No issues - well organised for covid

Service

Staff very helpful and professional, kept me updated on the progress of my service.

Service

Slick operation from start to finish, excellent quality

Service

I was very satisfied

Service

No problems, minor issue being sorted out quickly.

Service

Great service. Get handover. Great personnel. Great company.

Service

excellent service didn't have to wait long and also cleaned my car

Service

Excellant service

Service

Sorted the problem at a reasonable cost overall

Service

Even in this very hard time for everyone everything went smoothly.

Service

Excellent communication

Service

From the moment I arrived I was dealt with very professionally, especially considering there many concerns over Coronavirus. I was dealt with by Jack who was very helpful and precise with instructions and ensured i was kept updated at all times.

Service

First rate service

Service

I was fairly satisfied about the service

Service

Self explanatory

Service

Taken in for fault under warranty, loan car arranged, kept updated with progress as parts needed ordering, vehicle changeover very smooth.

Service

The drive in was great not having to search for a parking spot

Service

Very good as always

Service

Perfect service

Service

From delivering my car to collecting it, I was treated with respect and impressed with the new dealership, as this was my 1at visit to this new Manchester one.

Service

Even though we are in the middle of the pandemic still maintained their customer service.

Service

Fantastic service from reception to sales to after care

Sales

Michael was helpful and made sure everything ran smoothly.

Sales

It was all just amazing no stress and the updates was good.

Sales

Loved the experience with the unveiling of the car, lovely surprise

Sales

Sales representitive Alexandra Jamison was upfront and appeard to be helpful, friendly and honest.

Sales

AJ who delivered my new car was exceptional and her customer service was extremely good. Makes things a lot easier.

Sales

Absolutely perfect as always. Ismail helped both me and a friend I had referred get the exact cars we wanted, and allowed us to have extended test drives of similar specified cars beforehand. Great service, and left feeling incredibly satisfied!

Sales

The whole process was very well organised, and I was kept well informed during the longer than usual wait, due to COVID-19.

Sales

Service was great even during the pandemic

Sales

The handover was amazing and the staff took the time to show me as much as I needed on the car

Sales

Obviously some delay due to covid but turnaround after lockdown lifted was very fast

Sales

In spite of the pandemic, the handover was brilliant and informative.

Sales

Delivery was when expected and the centre was flexible with my work commitments as to when I could collect.

Sales

The cars were all well displayed, the actual car that we wanted was in stock therefore we could see it immediately, we took delivery one week later including a change to a private reg. All seamless and professional and during a pandemic, impressive.

Sales

All questions answered expertly. Kept up to date with car availability progress step by step.

Sales

I was kept fully informed regarding the purchasing process !