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ABOUT WILLIAMS MANCHESTER.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

My service advisor was excellent

Service

The car fix was good but other than that i dont like williams manchester.

Service

I really appreciated the prompt response to accommodate the service to my vehicle, even if it meant sending me to another garage. Particularly after last minute work commitments forced me to reschedule it twice, you guys manage to fit me in. Much app

Service

The car was organised to have a service and ongoing investigations to the automatic boot fault, car was left with the dealership for the day, but fault still remains faulty, still waiting for a follow up call, over a week and nothing

Service

Had to call up 5 time to get update of my car that is already at bmw garage. when i do get the update they say my car won't be ready till the next day. At that point it was late in the afternoon, so we had to get puplic transport home.

Service

Having been told that the oil housing break could have resulted in debris dropping into the engine and then the engine being excessively rough and clanking when the car was returned to me makes me believe something may of been dropped engine.

Service

It was an enjoyable customer experience as Dave took away the hassle.

Service

Service dept opens early and keeps to schedule which means car was serviced and back home by 10:00. Means I miss the rushhour

Service

Waiting time to get the work completed was excessive, more than 8 weeks. When you finally had the car the work overran by three days also.

Service

Everything was fine I just wished I got all the promised phone calls and kept updated on the progress of my car being fixed.

Service

The staff went out of their way to fit in my service before I went away on a European driving holiday

Service

All delivered as promised

Service

I don't think the car was prepared properly to the approved used car specification. The tyres aren't run flat and the nuts have been overtightened before I owned the car. The technician who I dealt with was great as was the service part of my visit.

Service

Exceptionally poor communication, I had to chase and chase to get an answer of what was going on, no-one returned my calls and as a result my wife was left without the car for 3 days, while at home with a baby and no idea when we were getting it back

Service

Did the job and no complaints abut the job, just not smart charging me a premium and when I queried it saying it was DVSA set rate, forgetting to mention your additional fees.

Service

Excellent care on the day, looking forward to the new site at the TC

Service

The usual wonderful service from David Mellor who has looked after me for many many years.

Service

The staff member in the desk didn't seem to understand or want to rmtry understand my needs until I raised I have been here many of times and mentioned potentially speaking to management Car was not cleaned after service checks as usual

Service

It took longer than expected which is absolutely fine as I had a courtesy car but I was not happy that the car mat (driver seat) was covers with oil / black grease patches and my belongings from the boot (eg yoga mat) was covered with it too.

Service

Good service, did exactly what was needed to be done.

Service

New system for booking in meant I waited half an hour to book in and three quarters of an hour to get the car back.

Service

Pathetic would never got there again!

Service

The service team were very attentive and friendly. Car was returned very clean.

Service

Time before being able to book in has been 3 weeks or more. Poor communication of repair status and notice of availability of car. Customer here since 2006, now service response is worst it has ever been. Next car will not be from here again as slow

Service

I took my car in for a speaker replacement. The engineer & service staff I originally dealt with left, the others didn't have a complete understanding of the issue wasn't fixed properly. Now I'm booked in after 1 whole month to take my car back again

Service

Had to visit twice to get nitrous oxide sensor changed, each time the lady at desk offered send home with taxi worth £5. It's a shame that I paid a lot of money to buy this car, they are giving £5 for a taxi. POOR EXPERIENCE

Service

As stated above

Service

They don't return calls

Service

The staff always go above and beyond

Service

Car seems to be not valeted inside

Service

There is no sync among your teams, i bought the car on feb 2019 and less than a month after i experienced a gear problem which was solved by the emergency team, which advised on that time that the car needs software upgrade, the service team said no

Service

The friendly polite staff make visiting BMW welcoming experience

Service

I have sent a complaint and still waiting to hear from BMW Williams service manager.

Service

Jake the gentleman who helped me was great.

Service

Good service and friendly.

Service

All work done on time and as requested

Service

It took many calls over a period of 3 weeks to make a booking for a service. I was promised a call back which I didn't receive too. The reason given was due to a recall but there should be ways of booking online to ensure customers have an option.

Service

For the price of the service we would have expected the ad blue to have been topped up and tyres to have been checked. They were under inflated. Years ago the software would have been updated and it wasn't. The service is too rushed and it shows.

Service

Very very satisfied with the service and the staff

Service

The car isn't showing up as having a service pack on BMW systems for other dealers.

Service

I was advised my car was a 90min drive through service, arrived at 8am as agreed then to be told it's going to be 3hrs eventually left at 11am to go on a golf day which, then had to go back due to engine light coming on due to something not done righ

Service

I was informed that my brake oil will be topped up and i ll have to pay for it..which made me worried, then on collecting the car this was not mentioned at all.

Service

I was advised at the service desk that the work was not necessary in rather an offhand way & was left with the impression that it was preferred that I left at that point. I asked that the work go ahead & was told a price would be worked out.

Service

Warranty issue month into ownership; away 2 weeks; few updates. Courtesy car initially alternative brand with very expensive fuel economy; managed to request a change as told car not ready. told car ready after fuelling replacement. Ours not washed!!

Service

The service was fast and good. The vehicle wash left a lot to be desired - such as oil over the bodywork.

Service

Williams in Manchester have been very good other than having the same issues as Warrington with very long wait times for service and even longer if I need a loan vehicle

Service

End of warranty check. It was not spotted that break fluid would need changing 1 day later this was inconvenient and could have been done at the time

Service

because the atmosphere was so welcoming

Service

Access, pleasant staff, near to metrolink

Service

The car hadn't been cleaned or washed inside or out really really disappointed with this as the last time it was in for repair it was cleaned.

Service

Service excellent as ever. However , one issue with water welling in sill could'nt be resolved.

Service

I was told car would be returned to me,serviced,washed etc.this was not the case.i was told that the vehicle had puncture and tyre would need replacing, authorisation form was sent to me to ok the works. On inspection next day it was found not true

Service

As above massive waste of time and would not recommend or ever in my life attend this place again

Service

My car was in for several days as parts not available, no courtesy car available so had to resort to train/taxi. And when I collected the car 4 days later it hadn't been cleaned- I would have thought this would be part of the service.

Service

My at went in for a device and the oil filter housing broke down. They had to keep my car because a part needed ordering. Williams put me in a courtesy car but made a big fuss about inconveniencing me to change for a manual car from enterprise

Service

Noise still exit in the brake padel. Brendan offered family dinner for compensation which I refuse to take it. I rang Brendan again on 19/03/2019 to inform him about did not rest emission test date on the trip computer, left the message till now no

Service

It was ok but you told me you had repaired a connection to a break light and you clearly haven't as the warning is still coming up

Service

Very responsive once the car was seen. There is a long waiting list for service appointments.

Service

My vehicle has a tracker fitted, the way in which the vehicle was been driven reflects the attitude towards its customers, the rapid acceleration and breaking is totally unacceptable. The vehicle was tracked at 52mph in a 30mph zone.

Service

Dilevery on time as been told, also received couple of gift ????

Sales

The sales guy was a nice person

Sales

Ismail delivered an excellent customer service from initial enquiry to delivery of car. He understood my needs and tailored the package to suit me. Provided regular update and even stayed late for to pick up the car.

Sales

The sales man Nigel was fantastic from start to finish

Sales

So professional

Sales

No problems from start to finish.

Sales

Communication was great I had no issues whatsoever

Sales

Very professional.

Sales

Excellent

Sales

Purely and simply because it arrived within the time limit given and everyone at your Manchester Branch was very helpful

Sales

Very helpful and clear descriptions of the cars

Sales

Whole experience was exceptionally good from start to finish.Every member of staff we dealt with were very friendly and knowledgeable.The process was very smooth we were kept informed throughout. The young lad was very helpful showing us the controls

Sales

As above - efficient and relatively hassle free.

Sales

Completely satisfied with my experience at Williams

Sales

No problems from beginning yo end of deal

Sales

Maintained contact throughout where the car was up to during it's build and delivered on the day it was promised.

Sales

My experience was amazing because of Nigel Dentith - he was very helpful and kind

Sales

Super service

Sales

Excellent service the whole experience was wonderful

Sales

I felt at ease with everything. I knew it was the right place. Everyone is so welcoming and very professional. The tea and cake made me smile. And my flower at the end was the cherry on my new car. I'm a very happy woman ??

Sales

I felt valued and was never kept waiting either in person or on the phone.

Sales

Ismail voraji made everything so smooth and easy it's a shame that the other gent that does Motability is so rude and made my wife and I disgusted and sorry for ismail that he has to work with him

Sales

Sales exec was excellent

Sales

Everything so smooth & the lovely flowers etching very nice gesture also the time to show me around my new car

Sales

Everything that was promised was delivered.

Sales

From first point of contact to arrange the sale, right up to the courtesy call, from Ismail, a couple of days after I had taken delivery of my beautiful New Car, the service, as usual, from both Ismail and Williams has been excellent.

Sales

excellent value. Great sales person, Nigel.