Loading...

ABOUT WILLIAMS MANCHESTER.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Less waiting around than last time and the car I could use for the day was very nice and newer than mine.

Service

Computers were down on arrival so unable to hand over car. Arranged pick up at 3.30pm but rang at 3pm to check as live 40 mins away. Told I would get a call back but never received so I came for car anyway.

Service

Offered a while I wait service. Could work on laptop in reception while car was being serviced

Service

Good customer service. No long waits.To the point

Service

David made time for me, giving advice that initial sales team didn’t

Service

Everything I requested was covered.

Service

No issues or fuss.

Service

Nothing bad to say.

Service

Last time a locking wheel nut was left off and this time the brake settings had not been reset

Service

Very attentive , prompt , got car back to me at short notice

Service

The attention/service is always very good.

Service

Fast track service was great and very useful.

Service

Have always been impressed by the professionalism shown by the staff,from reception,to service desk ,through to technicians.

Service

This is my 3rd BMW from Williams and have always been satisfied with the products and service.

Service

I have been a BMW customer for 8 years now I have always used BMW for my servicing, MOT's and anything else that's been needed on my cars I was a little disappointed on the waiting time and lack of staff on the service department this time round

Service

Dave the service advisor was brilliant in organising every detail of my vehicle repair.

Service

always very good

Service

Nice friendly staff

Service

As above. All done in a very friendly yet thoroughly professional way.

Service

In and out in no time job done excellent!

Service

Friendly efficient and fast service

Service

Car was serviced while I waited and staff looked after me

Service

Its no so much the service - but the explanation of the service. I feel staff should do more to explain the specifics of the service. Especially if its a big service i.e. oil and filter changes on a high performance engine.

Service

Polite and friendly service. Nice reception with good facilities. Complimentary valet. Taxi part paid for.

Service

Free taxi home

Service

The staff were ok, but the environment no longer feels like I matter, its more of a conveyor belt and whilst they use 'Mr' and 'sir' it isn't backed with any enthusiasm.

Service

Prompt service and on time.

Service

The sales person Sana Aslam was fantastic, nothing too much, kept us updated each week from the date of placing the order and made me feel that I was her only customer. Cannot rate her highly enough, best sales person I have ever dealt with.

Sales

Great advice and service

Sales

Delighted with the sales experience and I was also appreciative that the centre was able to deliver the car to me (rather than me picking up), but the car was delivered dirty and not to the usual standard i would expect for purchasing a new car.

Sales

Extremely satisfied, as commented on above - Alexandra was excellent.Delivery was on timeNice personal touch - flowers etc

Sales

The customer service provided through out my transaction with Williams bmw Manchester was great however as soon as i stated I wasn’t happy with having the wrong interior they suddenly started only conversing with me over email and were very unhelpful

Sales

From the test drive to the drive away the whole time was a pleasure