Loading...

ABOUT WILLIAMS MANCHESTER.

Find out more about what we do and our team.

Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Booking it was great , followed up by text etc Let down by waiting for 20 minutes for my vehicle to be brought round despite over an hour lapsing from a message to say it was ready

Service

My car was damaged during a minor inspection and as a result it was repaired, however I wasn't offered any compensation for my time or damage to my car. Most importantly I was made to feel like YOU were doing me a favour even though it was your error

Service

When new the car thought it needed a brake fluid change (by 2001)! Clearly a typo. I booked it in, the car was returned to me after an hour or so as foreseen, but with the wrong software. It had turned from a 330e into an SUV without sat nav.

Service

I was extremely satisfied with the whole experience in the new Williams base.

Service

The service itself is fine but I am not happy about the price and the decision to change the discs also, which was not justified.

Service

Very bad customer service. Very difficult to make a complaint. Managers blaming that there is not enough staff. Vehicle not repaired to the bmw standards and car was damaged

Service

They did not sort water going into boot. Did not feel they believed me this was happening

Service

I have not yet received full diagnostic report and detail of works that I requested after my service had been complete

Service

New fabulous building. Great service.

Service

Well i had booked car for m performance brakes retrofit which i am happy with but my wheels were scratched. I recently got them refurbished as they are diamond cut so can't get them refurbished anymore and ill live with the scratched wheels. Kind re

Service

Whole process is now even easier and Claire looked after me very well.

Service

Williams high standards as ever

Service

I'm sure the work has been done well. As this was a warranty claim, I didn't receive any detail if the work done so I can't add any documentation to the vehicle history.

Service

Organised and professional great new place

Service

Tyre pressure had been going down in 1 tyre so asked to check all tyres at time of service. Got told that all tyres had been checked and no faults with any. Tyre pressure continues to decrease and I have to pump up the tyre every week.

Service

Because of having to take 3 days off work to finally get the work done

Service

See above answer.

Service

The 1st service took 2.5 hrs but was not told my adblue was low so 48 hrs after had a warning light which I found disappointing I would have expected to be advised as waited for the vehicle. I saw this as a lost opportunity for Williams to impress.

Service

New premises is spectacular and the staff go the extra mile

Service

Nothing to complain about.

Service

After time an time again of being messed around bmw Manchester was finally what I expected from bmw standards.

Service

easy to book, communication excellent, drop off and pick up seamless

Service

My car was dropped off for a service only. When returned to pick my car up, whilst driving it began pouring diesel out. I was told by another driver on the road. I tried turning round to return to BMW and the car was undriveable. eventually broke dow

Service

There was a problem that was mentioned when servicing and wasn't dealt with. However, it was mentioned again at a later date and now hopefully it has been resolved.

Service

Always fairly reliable..service always competent..internal valet not as good this time and washer not filled with bmw liquid.

Service

My car was fixed on the day I called. The service was efficient and the team were really helpful. Cannot fault the service at all. I would much rather deal with Williams than my normal Sytner garage.

Service

Processes didn't seem to involve me as much as they did at previous premises, where key was interrogated when I was at service desk so I knew what was to happen.

Service

The issue the car went in for was never resolved.

Service

Organising the original booking was fine but on the day it was terrible. It took far too long to handover the car.

Service

Recall done during service

Service

Disappointed and terrible

Service

Everything about the service was explained in a proffesional manner.

Service

It was good, just not as good as all my previous services.

Service

I asked the question of I can hear a rattle from the exhaust was basically told we can't look at that as part of the service as it would need diagnosis, for a rattle, a service should be looking for issues with car as part of a service!

Service

Complete waste of time a very stressful experience I contacted the service manager to advise of all the problems I encountered and finally found out I had been given the wrong paper work to date he has not returned back to me with any explanation.

Service

This is due to my Vehicle being paint damaged while in for a service. Has knocked my trust that my car is in safe hands while in for a service.

Service

Again great service

Service

State of the art new facility for having my vehicle M.O.Td. and serviced. Excellent customer service and communications in very clean, brand new comfortable surroundings whilst waiting.

Service

My car sat nav was re programmed outside of warranty at no cost , really happy with service from Brandon

Service

I had asked for certain items to be checked during the service and I was not told if those things were checked when the car was handed over to me. It would be nice to do a proper hand over with a customer just as you would while selling them a car.

Service

New premises are set up really well when arriving and picking up the vehicle.

Service

I brought my car in after being told over the phone that the service had flagged up too early on the system, once brought it in I was told that it wasn't actually the case and it was due. I, therefore, asked if I could buy the service package that

Service

Everything was good. The only one thing I have noticed is that my service record is showing that my MOT is overdue I had it done on that day. I am not too concerned as I know this to be the case, and this can be updated when I next come in.

Service

I did not receive the service what I expected

Service

Great customer service

Service

Very efficient.

Service

I think someone within BMW Manchester Team needs to look into what has happened from the initial selling me a vehicle and giving me the wrong Service book to having no way of passing on a valid service book if I sell the vehicle.

Service

Friendly.

Service

Everything went smoothly and was handled very professional by your sales representative.

Service

the best overall service I have ever had

Service

I loved the ease and simplicity of the new drive up service. The greeting was pleasant but once i was seated in the waiting cubicle there was no one around. Car wasnt washed & valeted. I know Julia noticed herself but said nothing.

Service

Location is not convenient for me to get back to Manchester. When the tram is working this will be better. I was disappointed with the initial experience of the new location, Isabelle was excellent and restored my faith in the place.

Service

New premises, most impressive.

Service

Tyre light came on after the service, it was reset but then came on again when I drove away

Service

Very slick service operation at new Trafford Park site, service team people are a pleasure to deal with.

Service

As previously stated. Had to wait while work completed. One item was not written on the worksheet at reception. Don't blame the workshop.

Service

Booking process was poor. I was left without a car for 36 hours and an unsuitable one for a week. Despite rasing that with customer care I didn't receive a response.

Service

My vehicle was serviced and MOT'd on time as originally requested.

Service

My vehicle queries were dismissed and had to be raised as issues and I don't feel that satisfactory resolution has been achieved.

Service

Sana Aslam from new car sales dealt with my purchase this time. She was fantastic in what proved to be a tricky handover etc. She went out of her way to get me a good deal on my new car and to make the exchange as seamless as possible.

Service

The service is excellent. Cost is a bit high.

Service

My car was not washed so i had to wait for it although i had picked it up the next day

Service

I am completely dissatisfied and feel let down by Williams BMW Manchester. The centre failed to fix the issue with car and crashed the car idrive and refused to fix the issue.

Service

Failed to complete two requests for minor work

Service

Good

Service

I had booked the car in for MOT. When I arrived the garage said it had booked me in for an end of warranty check. In the end the car was MOTD but I had to wait a number of hours longer than expected.

Service

After care is awesome. I call bmw re service pack as it's something I've always had. Service department said no sorry can't do that no more. Even though I was told in March when I purchased I could. Told my sales man who sorted everything. So happy

Service

Very satisfied with the service.

Service

Staff kept me informed as to when the work would be finished.

Service

Don't know why I expected any better

Service

EVERYTHING WAS WEEL LOOKED AFTER

Service

A beautiful new showroom in Manchester Excellent handover bay

Sales

Every step of the way was explained and the staff was supportive.

Sales

Any questions I had were fully answered. I was made to feel very special with the presentation of my vehicle.

Sales

The new showroom is very professional ( Only thing that could take it to the next level ) Maybe have food served or would keep people in the showroom much longer and you buy when you are content !

Sales

Sana was fantastic, extremely helpful and very easy to deal with.

Sales

The collection experience was a nice touch.

Sales

Car was Bought in ok time no delays even though the car was not ok the showroom I bought it from it was delivered there on time

Sales

Excellent service, very customer friendly, Mr. Ismail Voraji was polite and professional, good sales person

Sales

Service given throughout the process

Sales

completely satisfied no issues at all

Sales

My contact was so helpful

Sales

Very, again good service and regular communication from Sana

Sales

As per box 1, the car itself seems very good

Sales

Impressive new showroom, long standing relationship with the dealership and staff. Felt appreciated and supported

Sales

Nigel was brilliant. Excellent service

Sales

Lovely car! Friendly people enjoyable experience

Sales

Mr. Matthew Bernard has always looked after the whole family from last 16 years

Sales

Handover was great. Really like what you've done with the handover of car (presentation).

Sales

Fast quick and friendly environment. Feel valued.

Sales

Experience from the initial purchase through to collection was smooth and I was kept informed at all times. Friendly, efficient and professional staff. I have been using Williams M/cr since 2007 and the service and attention remains unchanged.

Sales

THE SALES MAN WAS GOOD BUT WHEN YOU GET A NEW CAR YOU WOULD THINK YOU WOULD GET 4 MATS IN IT , PRETTY SLEEZY THING TO NOT PUT MATS IN THE BACK . WE HAVE SINCE BROUGHT A NEW GOLF AND GUESS WHAT IT HAS 4 MATS!

Sales

Not pressured into a purchase, listened to when setting out my wants and needs

Sales

Car was a week late as got delivered elsewhere. Shame the new handover bays weren't working so my car was out in the rain when I arrived. Although they did bring it in for the tech walk round it just wasn't ideal.

Sales

Smooth operation from start to finish

Sales

Having sorted out the spec we came to a satisfactory deal. However the idea that BMW contribute to any deal involving finance, but not to a cash deal (at least not without modest pressure) somewhat offensive. I believe the BMW centre recognised this

Sales

The help given whilst making our choice was brilliant! Also my husband and I had been kept constantly informed as to the progress being made leading towards the delivery. The delivery was excellent, with help offered and given as to the cars use.

Sales

Superb customer service from our sales consultant

Sales

Best car I have ever had

Sales

As per my previous answer, it was excellent all round but that's what I expect from both Williams and the BMW brand

Sales

Always great service at Williams Manchester and this occasion was no exception. No pressure to buy from the salesman (Ishmail) just helpful guidance and advice. I was kept fully informed up to and including the handover day. Thank you.