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ABOUT WILLIAMS MANCHESTER.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Completed in a timely manner and was well looked after.

Service

I was pleased with the appointment time . I was only at the garage 1.5 hours. I was looked after with coffee and cake

Service

Just all done perfectly.

Service

Fairly satisfied with the customer service

Service

Bought a brand new X6 and it had a rattle on the back end that should have been spotted before I collected it. Warrington BMW said it had been involved in a accident ? But never really got to the bottom of it, Williams did resolve it ??

Service

I have been unable to book the car in for a service, the car has been faulty since purchased there is limited value in the after car servicing

Service

The information relayed to me at service was completely fabricated and different to the actual technicians account. I was told verbally with no report handed to me that the car was fit for MOT, and subsequently when taking my car in for MOT at Halfor

Service

No issues great service

Service

See answer to 1. And there's not enough room to explain why drop off and pick up were difficult.

Service

I have dealt with Williams Manchester for many years

Service

Timings accurate and helpful

Service

My car went into Williams Manchester due to an ECU fault. The car was returned to me, after being informed that it had been repaired only to find out 4 days later that the same problem had occurred again due to Williams's complete incompetence.

Service

When I need service or somthing I ask mrs.AJ and she is very kind ,polite and helpful

Service

Arranged for car to be collected from workplace - more than 3 weeks. No-one turned up on arranged day. Had to re-book - 4 days later, poor excuse for not collecting.Car was returned to me with a puncture, had to get tyre replaced, huge inconvenience

Service

Staff failed to call when promised. I contacted the service center and was told the staff member was busy, but they would call back.No return call was received. This happened on more than one occasion

Service

I was handed back my keys with nothing else? No breakdown of what they did, if I need anything? The windscreen fluid was low when i in and is still low. I would have happily paid for a top up but it wasn’t offered. They cleaned my car which was nice.

Service

My vehicle was ready on time,

Service

I was told I need an MOT a month before it was actually due. My car then failed it's MOT due to a cracked alloy and BMW said I would need to buy a new alloy.I was only told about welding this when I said I was going to buy a new car from Williams.

Service

First they did not book the date correctly, second when we rang to confirm the date they gave they told us it had been on different day. When we rebooked they had booked wrong service. On day they failed to have vehicle ready or inform us if delay

Service

No feedback given after my car was serviced just handed the keys and told I could go

Service

It took a bit longer to complete than was suggested.

Service

Very satisfied. Service done on time. Gave necessary information.

Service

Toni Williams made the whole process of bringing my car for service very easy so thank you to her for that.

Service

Both on bringing the car in and picking it up there were insufficient service advisors at there desk and thus both times there was a wait.

Service

It would have been 5 but have to do a follow up call

Service

My car developed a fault the day after the service was not happy

Service

Had to wait around for quite a while though.

Service

Recent service. Car booked in for 8am arrived at 7:50am, advised I would be out for 9:30am. Still chasing my car at 10:05am! Had a meeting in town for 10:15 which I was late for. Came out to a washed car but not dried so water marks left,

Service

Handled my problem with the vehicle really well and kept me informed at all times.

Service

Great service

Service

david mellor service advisor always helpful

Service

As per above although no complaints on the day of the service.

Service

They assign one member of staff to deal with you and if they aren’t available you have to wait, which is frustrating. Good service other than that

Service

Great customer service and car was returned fully cleanedin immaculate condition

Service

Friendly and professional staff who provide an efficient service.

Service

People, systems and bmw customer care

Service

Very efficient

Service

Pleasant caring and courteous staff communicated when my vehicle would be finished and ready to be collected. Arriving back at dealership a little early I was served a coffee and biscuits by reception staff.

Service

Gutted to have to pay for my brakes after 2 years £750 think it should be included

Service

because I don't feel we should have had to pay for an early service

Service

Confidence in what they do and always professional and extremely helpful and accommodating

Service

Good service, but kept me waiting for 20 minutes when I came to collect my car, even after they called to tell me the car was ready. Not the end of the world, but a bit annoying.

Service

BMW were very through with my car even giving it a deep valet which i never expected.

Service

I know this is petty & I'm not even sure it's part of the service but my car wasn't valeted & it's a part I really look forward to. The person that released my car (not the man that took it off me) said he would find out why & call me but he hasn't.

Service

Were more than happy to help and get me a good deal

Service

My previous car was serviced prior to the changeover to my new car. From initial contact with the service personnel to the quality of the work carried out, I can only say I was impressed and my three year old car felt like new.

Service

David was very helpful in explaining about my entitlements under the service pack plan. David did point out that car needed 4 new tyres. When I called to confirm the date for 4 new tyre change and wheel balancing, I mentioned about a scuff repair ..

Service

They did what they said they were going to do, on time, exactly as they had outlined from the beginning.

Service

Solved an issue with passenger seat but came back with neck scarf not working been waiting 5 weeks for new seat fan , car was delivered with red light showing for brake fluid change , the front of shop staff are excellent and very attentive

Service

Quick and efficient service.

Service

Always a great service with a smile

Service

Work not completed due to wrong parts ordered

Service

Overall, highly satisfied. Quick job time and helpful staff. However, car wash service could be a bit more detailed, such as thorough cleaning of alloys, removing scuff marks, etc.

Service

Jamie on the service desk was excellent, and it was good to see Tony and David Calderbank again. I was advised that my car would be ready in approximately two hours, however, it was ready in one hour and 45 minutes, spotlessly clean.

Service

Good service polite staff

Service

I can't fault the service I was given by the service person (Dave) he kept me informed through the process.

Service

Good service. Prompt. Car valet and taxi service included.

Service

Very professional & was kept inform of any delays that could prevent the return of my car on time.

Service

Really happy with the work carried out on my car and I appreciated that the car was cleaned whist being serviced

Service

The online booking system did not work. The dealer knows that it is not kept up to date or reflective of available slots. No point in using it at all, and frustrating to know it is a waste of time.

Service

I like that I can choose days & times to suit me. The car has always been cleaned inside and out. I have knocked one off on this occasion because we were kept waiting during the pickup.

Service

Very happy with collection and drop-off, but vehicle went into fix an intermittent fault on the entertainment system, which was not rectified. Brake fluid service etc was all fine.

Service

Very good

Service

No complaints. I was late due to the roadworks a few times and team was understanding

Service

Vary satisfied with service, but lengthy lead time to organise a collect/deliver meant car was > 1000 miles over service interval before service was completed

Service

Bmw sorted the issue with my car straight away and sorted courtesy car with quick and less hassle to me

Service

Car was picked up and returned with friendly service

Service

If there is anything I could suggest from experience, it would be:1. it’s beneficial to specify when exactly the service is due. I came in too early for it. 2. Please pump the tyre to the recommended pressure during the service.

Service

Kept waiting without explanation after being invited to collect car. Wrote to Manager Mr David Wilson as advised by staff but not even the courtesy of an acknowledgement

Service

Staff we're very polite, quick service.

Service

Professional and prompt

Service

Great service

Service

I wait for my car to be repaired, the seating area at Williams is good to work in, receptionist do not ignore you and make sure people are looked after

Service

No fuss.

Service

Very imformative

Service

My car was out of warranty and suffered catastrophic engine failure - Sana went out of her way to help lessen the grief

Service

Overall I was happy with the work, however I wasn't happy with the price paid for the work. My car only went in to have a service and the front brake pads changing but then I was told that I needed rear Pads changing, also Disc's on all four wheels

Service

Everything was fine

Service

I was booked in to drop by car off at 8.30 because the team called me the day before. I had to wait 30 minutes to be seen and was late for a meeting.

Service

No issues with the service bar the above.

Service

As above The only good thing was Jake on service was lovely.

Service

They were very welcoming. Had a coffee. Water for my dog. Car was cleaner and ready. And the flowers were a lovely surprise.

Sales

Ismail my sales advisor was top notch fromstart to finish.

Sales

Straight forward, fully explained and options given.

Sales

The car is amazing, the adviser was professional and very helpful

Sales

Again very efficient and informative. We dealt with Michael Berry who is the Motability specialist. He went through everything and made it very easy and stress free. Very professional and friendly and kept us up to date throughout.

Sales

Very helpful sale man

Sales

See question 1.

Sales

Car not delivered day said

Sales

The sales representative, Michael Berry at Williams BMW Manchester, who I have bought my last 2 card from is always friendly, professional and honest. In my opinion he delivers a first class buying experience.

Sales

Totally satisfied. Ashley Humphries was a delight to deal with and went above and beyond of what would be expected. There were a number of delays in receiving my vehicle due to production issues at the factory but Ash always kept me up to date.

Sales

Again AJ set our expectations correctly from the outset informing us of how long it would take, what was required and as a result the experience was an enjoyable one. The teddy bears were a hit for our children which in turn made it easy for us.

Sales

The sales techniques used by your colleagues felt quite dated. Consumers are much better informed and can see through obvious techniques. I’d have preferred a much more transparent and grown up way of doing business.

Sales

Everything from viewing to collecting A1

Sales

Nigel Dentith the sales man did a great job

Sales

I have put this because of how happy I am with Nigel’s help

Sales

Clearly keen for my custom, but no pushing.

Sales

From start to handover everything was smooth and I felt well looked after.

Sales

Again smooth and efficient

Sales

Extremely satisfied with how Nigel handled the deal. I went looking for a straightforward and nonsense free transaction. Nigel got straight to the point and was great to deal with throughout the whole transaction

Sales

This is the second car I have bought from Williams BMW, it is nice to deal with the same person who I dealt with 3 years ago.

Sales

Apart from some hiccups caused by a change of sales executive part way through the process, the experience was quite straightforward with no frills.

Sales

Everything was made very clear, great friendly service and I was always up to date with the process.

Sales

I am.a very happy customer to begin with my experience at Williams Bolton was shocking and I was looking to take my business elsewhere but Michael Warrington turned a negative situation Into a positive one working extremely hard to turn that around

Sales

All good

Sales

Brilliant experience purchasing my cars from Williams Manchester with the help of Nigel Dentith.

Sales

Great service explained every detail

Sales

Everything worked on time, and its a lovely car

Sales

Good communication, expert professional support. Pleasant salesman who understood my requirements and catered the transaction appropriately.

Sales

On the whole I was satisfied- apart from on the day I took delivery there was a scratch on part of the door, which was disappointing- however after sales organised an appointment for this part to be replaced, so that’s fine.

Sales

The salesman helped with my choice of car, giving me great tips for specifications. Simple and easy transaction. Made all the more special with delivery. I received flowers, umbrella and a cuddly toy. Very touching and kind.

Sales

Everyone was extremely friendly and welcoming.

Sales

Handover was easy and quick and Nigel took the time to explain differences in the car between our 2015 model and this one.

Sales

As above just great service from start to finish thanks to the advisor

Sales

All thanks to Nigel Dentith. I can not tell you how professional he is and the care he takes of his clients. The brand has majorly grown on me and my family due to Nigel.

Sales

Nigel, my sales consultant was honest, professional, courteous and helpful throughout. I was especially impressed by his genuine concern when I had to cancel collection of the car due to ill health.

Sales

kept me updated through the order of my car

Sales

fantastic young man Ismail dealt with us

Sales

When Alexandra was away, Sana dealt with us expeditiously and efficiently.

Sales

From walking into Williams Manchester and being warmly greeted by the reception staff and supplied with delicious coffee and biscuits my fantastic experience started. Sana Aslam, New Car Sales Executive has been out of this world. What an ambassador.

Sales

Everthing was handled well and smoothly. Since the purchase we’ve had follow up e- mails asking how we were getting on, were we OK with the controls the technology etc. I have driven BMW’s since 1976 and this promises to be best yet.