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Very comfortable lounge, it felt like you were at an airport lounge in 1st class.
I have been waiting for an answer to a problem and not had a call back when I have left a message. Hopefully it will be resolved tomorrow.
Top notch experience overall and great facilities for the customer. Although, the car was only in for its first service and an issue with the windows. So, cautiously optimistic for future services requirements.
I was looked after and the process was slick. The staff were great.
My car was fixed very quickly and when I picked it up and asked what the problem was I was told it was a loose wire. Obviously from when they had fitted the new battery the day before.
A two hour process from start to finish meant my day wasn't taken up.
I'm still awaiting my vehicle health check which was completed when my vehicle was in. I went in for a recall and asked the advisor if the brakes could be checked. On return was told I would get s summary sent via email.. I'm still to receive it!
Always have first class service
When I got home I found that the service book had not been completed si I will have to call in the next time I am passing.
Very satisfied.We felt that the offer of a Winter service was value for money.It certainly gave me peace of mind.
From start to finish the staff were extremely professional and the waiting area was veery good.
I was able to drop my car off on a day and time to suit me even though it wasn't booked in until after the weekend.
Easy to book the appointment , warm welcome, great facilities while waiting, good and quick work
Polite and timing perfect
It was great in terms of ease of booking, and the service on the car. Communication during the day to tell me the car was ready and at end of day in terms of what was done on the car could have been better.
Had major service, MOT and end of warranty health check. Two days later when I used windscreen washers, they were not working. Apparently, a common issue with BMW.
A warm welcome and comfortable surrounding
Only point is that my service package didn't include a brake fluid change that I had to do elsewhere at a more competitive price. Otherwise the experience was exceptional.
Great customer service and car was fixed timely.
I used the sit and wait facility whilst my car was in for a service. I was offered refrshements throughout my duration from the little bar/cafe area whilst I worked within one of the enclosed booths on my laptop. Great faciltiies and friendly staff.
everything would have been brilliant had the above incident not happened. The sales team are brilliant and the new facility is amazing. But unfortunately it was ruined when the service team damaged the car. This was my first experience At Williams.
Like the showroom and waiting area
Updated by Rachel as to progress of service, very personal service and a delicious coffee!
I loved the video report and car cleaning. The service took maybe 45 minutes longer than I was told it would. No big deal, but this put me into rush hour traffic and doubled my journey time. Meaning that 45min plus an extra 60mins stuck in traffic
lots of issues and not enough space to write. I am best speaking with someone
My car was due for service as well which they did very efficiently, but the problems are still the same which was steering rack knock which is a factory BMW fault and exhaust rattle which is think is dpf flexi
The drive in service area is a nice touch, if you know about it beforehand, I didn't so I walked in to reception, only to have to go back to the car and then drive in, spolit the experience somewhat.
I have been into Williams Manchester more times than I would have liked to in recent months, but every time i have been the staff have been excellent with me.
Very efficient and friendly service.
The appointment was difficult to set up, the reminder process tortuous and the on-site customer experience amateurish. Fortunately, it seems that the work was done competently.
Service was good but would have liked a copy of the service report
Extremely satisfied with the service experience
Efficient, friendly service.
The car went in for an MOT , and was ready for collection a couple of hours later . the car has been washed and valeted and unlike some garages who will come out with something to be done for the sake of it , nothing was mentioned .
From start to finish everything was handled professionally
Allowed me to drop off my car the night before and take a courtesy car, which accommodated my work commitments. Really easy change over. Bright and approachable staff.
Fantastic service from the staff on site.
Fantastic facility, excellent customer service
Nice facilities at your new Trafford place, loads of space, teas, coffees etc. I was also given a desk to work at too which was important to maximise the use of my day
Very frustrating service.
On this occasion I was completely dissatisfied...had to book my car in again! Hope they still do the repair under warranty! .
It was a scheduled 'wait for completion' appointment. No major problem but I had to wait considerably longer than I was given to expect, due to delay for MOT equipment, otherwise score would have been higher
The rear bumper of our car was damaged by the service team and several areas of paintwork were scratched and chipped. No one mentioned this to us and we were expected to drive away from the centre with a damaged car until we noticed the issue.
There is a very pleasant waiting area and the car was dealt with quickly and efficiently
Received courteously at reception, offered refreshments and books for child to read whilst waiting
Booking it was great , followed up by text etc Let down by waiting for 20 minutes for my vehicle to be brought round despite over an hour lapsing from a message to say it was ready
My car was damaged during a minor inspection and as a result it was repaired, however I wasn't offered any compensation for my time or damage to my car. Most importantly I was made to feel like YOU were doing me a favour even though it was your error
When new the car thought it needed a brake fluid change (by 2001)! Clearly a typo. I booked it in, the car was returned to me after an hour or so as foreseen, but with the wrong software. It had turned from a 330e into an SUV without sat nav.
I was extremely satisfied with the whole experience in the new Williams base.
The service itself is fine but I am not happy about the price and the decision to change the discs also, which was not justified.
Very bad customer service. Very difficult to make a complaint. Managers blaming that there is not enough staff. Vehicle not repaired to the bmw standards and car was damaged
They did not sort water going into boot. Did not feel they believed me this was happening
I have not yet received full diagnostic report and detail of works that I requested after my service had been complete
New fabulous building. Great service.
Well i had booked car for m performance brakes retrofit which i am happy with but my wheels were scratched. I recently got them refurbished as they are diamond cut so can't get them refurbished anymore and ill live with the scratched wheels. Kind re
Whole process is now even easier and Claire looked after me very well.
Williams high standards as ever
Organised and professional great new place
I'm sure the work has been done well. As this was a warranty claim, I didn't receive any detail if the work done so I can't add any documentation to the vehicle history.
Tyre pressure had been going down in 1 tyre so asked to check all tyres at time of service. Got told that all tyres had been checked and no faults with any. Tyre pressure continues to decrease and I have to pump up the tyre every week.
See above answer.
Because of having to take 3 days off work to finally get the work done
easy to book, communication excellent, drop off and pick up seamless
After time an time again of being messed around bmw Manchester was finally what I expected from bmw standards.
The 1st service took 2.5 hrs but was not told my adblue was low so 48 hrs after had a warning light which I found disappointing I would have expected to be advised as waited for the vehicle. I saw this as a lost opportunity for Williams to impress.
Nothing to complain about.
New premises is spectacular and the staff go the extra mile
My car was dropped off for a service only. When returned to pick my car up, whilst driving it began pouring diesel out. I was told by another driver on the road. I tried turning round to return to BMW and the car was undriveable. eventually broke dow
There was a problem that was mentioned when servicing and wasn't dealt with. However, it was mentioned again at a later date and now hopefully it has been resolved.
My car was fixed on the day I called. The service was efficient and the team were really helpful. Cannot fault the service at all. I would much rather deal with Williams than my normal Sytner garage.
Always fairly reliable..service always competent..internal valet not as good this time and washer not filled with bmw liquid.
The issue the car went in for was never resolved.
Organising the original booking was fine but on the day it was terrible. It took far too long to handover the car.
Processes didn't seem to involve me as much as they did at previous premises, where key was interrogated when I was at service desk so I knew what was to happen.
Disappointed and terrible
Recall done during service
It was good, just not as good as all my previous services.
Everything about the service was explained in a proffesional manner.
I asked the question of I can hear a rattle from the exhaust was basically told we can't look at that as part of the service as it would need diagnosis, for a rattle, a service should be looking for issues with car as part of a service!
Nigel was first class and tried his upmost to get the right car for me. As I mentioned above, the new showroom is something to be proud of - very smart. Even the girls who answered the phones are very nice to deal with when I had to phone Nigel.
Ashley was brilliant and BMW Williams Manchester is a fantastic site.
Straight forward and easy.
First class car - first class service - reliable staff
Excellent dealership Mr Ismail Voraji very helpful made the whole experience enjoyable and is a Credit to Willams Manchester
AJ was great through the whole experience. She could not do enough for us. Very happy!
I think I was given a good deal in purchasing my new car and a fair price for my old car.
Staff were polite and pleasant and the showroom was clean.
It really was an experience the new premises are very impressive and the handover was fantastic.
Kept well informed of all stages and advised of timescales etc.
Cost, deal, efficiency of all involved and clear and concise communication from Sana throughout. Please pass on my thanks.
The whole experience was very special... the whole presentation was a pleasent suprise, we were treated like royalty an experience we will never forget.
Very satisfied didnt wait long for the car to be built and delivered
The new Williams showroom in Manchester is fantastic - I've been telling all my friends and family that they should go and have a look, and the unveiling upon handover was spectacular and most unexpected!
Ashley Humphries was excellent
Great Centre, best dealership I've visited
Again faultless service
As noted in question 1. The car we have taken delivery of does not have the specs we were told it would. The salesman doesn't know the product and failed to advise of a spec change in week 36.
Same again excellent service throughout
5 stars service from all aspects especially the presentation mixed with warm welcoming of the friendly staff especially Nigel Dentith who is a very pleasant guy and a real credit to BMW
Great service from Rosh
Ismail Voraji was my sales contact, who is very professional, personable and a credit to BMW
I was looked after to such a high standard by Alexandra Jamison from the start of the sale to the delivery of the vehicle.
Fantastic Experience from start to finish, the whole process made you excited about your new car arriving. Matthew Bernard was fantastic throughout the whole process regularly providing updates and made the whole process as smooth as possible.
Henry was fabulous throughout the whole process
My sale man Mike was fantastic from start to finish.
A beautiful new showroom in Manchester Excellent handover bay
The new showroom is very professional ( Only thing that could take it to the next level ) Maybe have food served or would keep people in the showroom much longer and you buy when you are content !
Any questions I had were fully answered. I was made to feel very special with the presentation of my vehicle.
Every step of the way was explained and the staff was supportive.
Sana was fantastic, extremely helpful and very easy to deal with.
The collection experience was a nice touch.
Car was Bought in ok time no delays even though the car was not ok the showroom I bought it from it was delivered there on time