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I love BMW service
I am satisfied. Video about my car was bonus.
The personal attention to customer remained evident despite the social distancing and other restrictions put in place for COVID-19 pandemic.
Shiraz provided a clear and concise sales service
Please see above. I understand that if a service is due within 4 months or 4,000 miles then it is provided free of charge...however my wife's journeys of 8 miles each day seem to be unacceptable for the car based on your service teams comments.
As previous answer but also the clean, new showroom and service centre were a pleasure to visit and made what was actually quite a mundane task to collect my car after a service into an experience where I felt like a truly valued customer.
Very happy, staff are very kind and lovely
Car bonnet problem was fixed easily and quickly.
Zero problems, did what they said they would do on time.
Got full detail on what was being done to the car and phone calls if there was any problems was super quick and got sent video footage of what the service team checked what really made it.
Car came back in great condition
Car cleaned serviced and ready on time given,
Kept up to date with progress The service was completed in a timely manner to a high standard COVID-19 practises were spot on
First time using Trafford Park but found it very good will be using again, normally I go to Stockport.
The people. The support from BMW
An issue arose over a defective body part and not withstanding the impact of the Coruna virus the matter was concluded to my satisfaction
Absolutely fine, easy drop off. Easy collection - no issues
Great service, Very helpful on the phone and gave good updates. I think I spoke to Claire who was excellent.
Given the current situation very impressed with the whole process
Quick and efficient service
Excellent in all adpects
As always the best service given.
Service carried out & my car passed it's MOT so happy customer
No issues - well organised for covid
Staff very helpful and professional, kept me updated on the progress of my service.
Slick operation from start to finish, excellent quality
I was very satisfied
No problems, minor issue being sorted out quickly.
Great service. Get handover. Great personnel. Great company.
excellent service didn't have to wait long and also cleaned my car
Sorted the problem at a reasonable cost overall
Even in this very hard time for everyone everything went smoothly.
From the moment I arrived I was dealt with very professionally, especially considering there many concerns over Coronavirus. I was dealt with by Jack who was very helpful and precise with instructions and ensured i was kept updated at all times.
First rate service
I was fairly satisfied about the service
Taken in for fault under warranty, loan car arranged, kept updated with progress as parts needed ordering, vehicle changeover very smooth.
The drive in was great not having to search for a parking spot
Very good as always
From delivering my car to collecting it, I was treated with respect and impressed with the new dealership, as this was my 1at visit to this new Manchester one.
Even though we are in the middle of the pandemic still maintained their customer service.
Fantastic service from reception to sales to after care
Michael was helpful and made sure everything ran smoothly.
It was all just amazing no stress and the updates was good.
Loved the experience with the unveiling of the car, lovely surprise
Sales representitive Alexandra Jamison was upfront and appeard to be helpful, friendly and honest.
AJ who delivered my new car was exceptional and her customer service was extremely good. Makes things a lot easier.
Absolutely perfect as always. Ismail helped both me and a friend I had referred get the exact cars we wanted, and allowed us to have extended test drives of similar specified cars beforehand. Great service, and left feeling incredibly satisfied!
The whole process was very well organised, and I was kept well informed during the longer than usual wait, due to COVID-19.
Service was great even during the pandemic
The handover was amazing and the staff took the time to show me as much as I needed on the car
Obviously some delay due to covid but turnaround after lockdown lifted was very fast
In spite of the pandemic, the handover was brilliant and informative.
Delivery was when expected and the centre was flexible with my work commitments as to when I could collect.
The cars were all well displayed, the actual car that we wanted was in stock therefore we could see it immediately, we took delivery one week later including a change to a private reg. All seamless and professional and during a pandemic, impressive.
All questions answered expertly. Kept up to date with car availability progress step by step.
I was kept fully informed regarding the purchasing process !