High standards of service and best valet service for free

Great work, excellent team

Unfortunately due to covid there was a lot of restrictions plus no services but had they been in place I would of imagine it would of been perfect. On that basis I can't under score.

Premier service

Very straightforward and quick turn around

The gentleman from the service department, treated me with respect and was very helpful, keeping me fully updated with the progress of the service of my car. A credit to BMW. Issues with another branch was steering me away from BMW, not anymore.

The lady that took my car for a service was very professional and very smart so I all in all it was a no glitch Operation which I was very happy with

Quick and easy. Felt like I was in and out within no time.

Kept me informed

As above

Everything is well planned for Covid and staff excellent.

Easy

You were specific .

The recall visit took place when scheduled, and I was pleased with the car being washed and valeted.

I was treated with respect and dignity.

They did what they said they would and listened to my concerns.

Met my expections in every way . Will use BMW Williams again .

Came in for a repair, working amazingly as of now

Great experience, love the simplicity of the drive through and was felt very welcome as soon as i arrived

Excellent service from fhe staff

cant fault them

Just the ease of booking and the swift courteous service I received from all members of staff involved

The whole process is made very easy and the staff are first class in attending to you

As above

Outstanding customer service

Overall the service was excellent

The problem was identified and rectified very quickly, really satisfying.

Reasons above- I have not always had service of this quality from other dealers.

Work wa carried out

Excellent communication throughout. Clean and comfortable waiting area. Good covid precautions.

Customer services is fantastic!

Can not reccomend Isobel enough she was so friendly and polite and is a credit to Williams manchester

Probably because of Covid then a recent issue took longer than usual to res6.

The whole process could not be faulted.

Sophie said it would be about 2.5 hours so when she rang me a bit sooner it was great.

Great process with the drive through drop off and pick up, efficient service, and professional, friendly and knowledgeable staff.

Good quality of service

Brandon kept me informed constantly

The whole experience was perfect, from my first call to book in the service to dropping the car off I knew exactly what was needed and was kept fully up today

I cannot ask more than was provided.

Ease of booking and procedure

As above covid measures in place were good too.

All good

Professional service

Same

From customer reception to the handing over of my car following service every request I made was carried out

Very efficient, and good communications keeping me informed. Told me up front what the costs would be and stuck to them.

Time went by quickly and was well looked after

No fuss no problems very afficent

The service was professional and courteous. They ware flexible when informed that I planned to wait and adjusted their schedule

The staff at the site are very caring and knowledgeable and nothing is too much trouble

Car MOT and service plus valeted.

Very friendly staff

Great staff and work extremely efficiently

My advisor was very friendly, gave confidence and kept me updated. I received a call when the car was ready and also an apology as they were unable to clean the car. I would like you to pass on my comments to the advisor.

Good communication

Very satisfied on arrival and departure in one roof

As previous answer

they were very informative and i didn't have to wait around as i had a courtesy car

Your customer team in Servicing make the experience easy and pleasant. They are definitely an asset to be valued.

Like I said staff brilliant and so helpful

i was very pleased with evrythng

Car was returned on time , no extras and cleaned

I like new set up at Trafford park BMW service centre

No fuss, positive and speedy attention and advice.

This was my second visit and I came back to Williams Manchester because I trust their expertise and skills.

See above

Brill, very accommodating

I will definitely be coming to Williams again!!

Couldn't of been more helpful. There was somewhere comfy and warm to wait which was a bonus.

I was treated with COUTESY and kindness as expected from an organisation as yours .

Too class from start to finish

Fast and efficient. Also covid safe and ensured my car was covid clean too

As above. The meet and great and hand back was perfect. No waiting no messing allowed me to get on with my day A1

Happy with Brandon , second time dealing with him . Very happy

My car was given a complementary health check and the service technician kindly sent me a video of the inspection. It was good to see my car had a clean bill of health.

Good quick service

Kept informed at all stages

So easy to drop off. Was waiting a little while on pickup to even see anyone but what can you do, sometimes you have to wait. Very respectful of my car.

As above

Efficient, quick & great customer service

The tyre was out of stock but they managed to get me one within 48 hours.

As above

As above

Great location as really close to home ease of use for booking on line and everything was on time and ran really smoothly new service drive in experience meant I didn't get wet or cold absolutely brilliant ??

The service you offer is very good and is the reason why I'm loyal to the BMW brand.

Very satisfied, Sophie handled and made my visit to Williams to have my car serviced very easy

Adapted very well to the covid crisis with drive in service

In addition to the service the car was returned gleaming .

Provide a great customer experience.

As i said above i couldnt find any fault with the service

so easy during a difficult time due to the covid pandemic

All comments covered above

Was no problem all work done

Everything was resolved

As above

Wonderful

very well managed

The salesman is very good explaining the car

Rebecca Coop was spot on with her advice and knowledge of the vehicle

The lady at BMW Trafford who looked after me, I think she was called Sophie, is a credit to your organisation. She is friendly and professional and nothing was too much trouble.

Always faultless, Matthew Bernard is a credit to the company.

The service was good - centre did well especially considering operating under covid conditions.

Ease of doing business

Sana was brilliant, nothing was too much trouble and her personal videos really kept me in the loop.

Sana did a superb and thorough handover despite difficult circumstances due to Covid

I thought Alexander Jamison provided an excellent customer service experience all the way through the process of me purchasing my new car. She answered all my questions and made this process easy.

Impressed by Sana's approach to customer service and felt like I was getting the best deal for what I wanted

David my sales advisor was helpful and knowledgeable at all times from start to finish of my sales journey.

Had the amazing sales advisor and will always keep coming back to his service. I thank Ismail for his amazing service provided

Even during lockdown, we were kept up to date with delivery information.

As above. I tried another dealer but they weren't proactive or interested. Partly I feel as a single female. Williams Manchester had looked after my daughter and came highly reccomended. They were honest and did what they promised. Excellent.

The experience during purchase was excellent. The experience during delivery was great, but unfortunately due to lockdown restrictions it wasn't the best it could have been.

Seamless and efficient service. Delivery was perfect.

Given the current Covid restrictions experience was made a easy as possible.

Excellent salesman

Good customer service. Price I wanted to pay

Great experience.

Matthew Bernard and Callum Fraine were perfect to deal with from start to finish

We dealt predominantly over the phone and emails but was kept fully informed right until collection

Courteous and helpful

the lady who sold me the car sana aslam did the absult best, she provided my family with a happy experience when chooseing a BMW

Richard was very knowledgeable and really listened to my requirements for both the car and my affordability. Richard continued to keep me updated on all aspects during the purchasing process.

Shame I wasn't able to go into the showroom due to lockdown but all was handled well over the phone and the handover was done outside

Due to COVID restrictions the car was outside when collected and not in the showroom. The salesman did his very best under the circumstances.

When contacted good prompt responses and courteous when attending site

Under the current situation it was a very straight forward process

Car came a month early , and in this year of the uncertainty, the Staff were excellent

It's stressful changing cars under any circumstances, but Covid has made it more so. I felt very confident that Williams Manchester had done their upmost to ensure customer safety whilst still delivering the highest possible standard of service.

So easy to do the hand over