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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
379 ratings and 225 comments received in the last 90 days.
03 August 2025
Great service from Sanjeev, enjoyable experience
03 August 2025
Classy cars excellent customer service care
03 August 2025
At Williams Manchester, Sanjev was really helpful throughout, very friendly. He understood our requirement and guided us accordingly.
03 August 2025
All aspects of process well carried out
03 August 2025
Sam Cleverly was against just fantastic and gave us a great experience , really helpful kept us updated went out his way and really knowledgeable on all the cars we was looking at. What also stood out was he wanted what was right for me.
02 August 2025
Friendly knowledgeable helpful staff
29 July 2025
Other than the issue of later-than-expected delivery the purchase went smoothly.
29 July 2025
Happy with the new car and purchase, Ismail is a hard negotiator : )
25 July 2025
Nice coffee, comfy seats, a nice place to be.
23 July 2025
Updated every step follow up calls an presentation
23 July 2025
Lots of communication
20 July 2025
Never waited long, loved the special touches with the unveiling of the car and the time taken to talk me through using it, set up and features.
08 July 2025
There were a few small issues with the vehicle which were swiftly resolved. All th3 staff were very helpful.
05 July 2025
Good experience from start to finish from Sanjeev, Would happily seek him out for my next purchase.
03 July 2025
Williams feels like a premium retailer when you enter the dealership. Everyone is polite and friendly.
03 July 2025
Professional, efficient & friendly from original contact to handover
02 July 2025
I would've given 5 stars but there was some marks and minor scratches on my brand new car when I picked it up
01 July 2025
I was kept updated by Michelle and she explained everything in a clear and concise way.
26 June 2025
Staff were polite and efficient. Handover was very informative and Matthew who was very knowledgeable.
26 June 2025
Well looked after Our complete needs understood and met Nothing was too much bother Every step of the process explained and timelines given Regular updates on progress of vehicle
25 June 2025
Sanjeev was great to deal with; a family member had already recommended him from a previous purchase. He gave me regular updates throughout the purchase of my vehicle and clearly communicated expectations regarding timings and the process.
25 June 2025
Superb service from Sam Cleverly
24 June 2025
I Could not be happier with the level of service i received
22 June 2025
We recently bought our dream car - a BMW X1 - and the whole experience was fantastic, thanks to Nathan. He was super friendly, easy to talk to, and never once pushy. It honestly felt more like chatting with a mate who wanted to help rather than a typ
11 June 2025
All as it should be
08 June 2025
I was really happy with the service sanjeev gave to me and my family. Made us feel really welcome and was helpful through the whole process from start to end. My nephew was made the happiest with his new teddy!
05 June 2025
Simply excellent customer service
04 June 2025
Williams BMW Manchester has been an exemplar BMW centre for the entirety of my liaison. Matthew and team are perfect - I would say on the level of friendship, whilst extremely professional
03 June 2025
As above.
03 June 2025
Amazing experience and efforts put in by the staff member Oliver at the BMW Williams Manchester was commendable. We all as family throughly enjoyed our journey from start of booking till the end of delivery.extremely helpful and informative.
02 June 2025
Again, it's all thanks to how Sanjeev dealt with us.
01 June 2025
Looked after extremely well by both Oliver and Finn. Got a good deal that i was happy with and absolutely love the car
31 May 2025
Great experience. Michael was friendly and professional. Loved the
30 May 2025
Amazing customer service
29 May 2025
We are very satisfied with the service and communication provided by Sanjeev
29 May 2025
Findlay Kelly (Williams BMW) was excellent. We were treated exceptionally well by all the staff as soon as we entered the showroom. All the staff we came into contact with were amazing. Findlay was excellent and professional, while remaining friendly
20 August 2025
1 score is for the technician must have disconnected my dash cam. Dash cam has no power. Will try calling BMW Manchester again
20 August 2025
Very thorough, quick and efficient. Convenient wirk stations available for those waiting for their vehicle. Great setup.
20 August 2025
Excellent customer service, very nice dealings and conversation with the staff member. Made to feel very welcomed with hospitality. Thank you.
19 August 2025
All done and dusted, no problems, ready on time.
19 August 2025
Just average, nothing that I wouldn't get from a cheaper car brand eg nissan, kia, ford or vauxhall service team.
18 August 2025
Excellent
18 August 2025
Very, no complaints.
17 August 2025
Couldn't fault the service
17 August 2025
As above my only issue was using the BMW app eveything about the service was excellent.
17 August 2025
As above
17 August 2025
The lady that served me was fantastic. Did everything she could and really made me feel welcome. Excellent job.
16 August 2025
Because I was !
16 August 2025
Good overall but post service I have noticed the brake pedal squeaking more than before
14 August 2025
completely satisfied, as I was given an appointment to have a technician look at my vehicle all within 24 hours from calling bmw trafford.
14 August 2025
Just friendly staff
14 August 2025
As above
14 August 2025
Got what I was looking for without any complications
13 August 2025
I like the idea of booking a specific time slot, the fact that you drive up to the reception area bay doors where someone takes control of the vehicle and that you dont leave the vehicle unattended in a parking bay eliminating any potential damage.
12 August 2025
I was away from home when a warning light suggested I needed a service. All the staff at Williams Manchester - but particularly Sophie - went out if their way to accommodate me the very same day.
11 August 2025
Clear communication and good service
11 August 2025
The staff explained the process clearly.
11 August 2025
The guy I spoke to Ali was brilliant at what he does.
10 August 2025
Good customer service, keeping me up to date with an issue that arose.
09 August 2025
No fuss service. Dropped car off under cover and got dealt with efficiently
09 August 2025
Satisfied with great experience
09 August 2025
Tegan was extremely helpful, explained everything clearly and given me expert advice in fixing issues with my car, and fitted me in for MOT re-test at very short notice
08 August 2025
It was as expected. Drive in service area and check in was fine. I was then seen. I'm not sure why a check in time is arranged if the car is then kept all day regardless
08 August 2025
I was told initially cost to deactivate the fob is 62 but on the day I have been charged 80
07 August 2025
The machanic gave me a good report on the condition of my car
07 August 2025
Abbey was very courteous
07 August 2025
Really happy with the care and service
07 August 2025
Very - always go above and beyond to help
07 August 2025
Excellent customer service, speedy check in and out, clear information
06 August 2025
Service person helped as far as she could and answered my questions. The work was done in the time specified and I was confident in the work.
05 August 2025
Happy with all services provided
04 August 2025
Very professional service
04 August 2025
Excellent all-round service
04 August 2025
I liked the overall service including how they explain the service and the health check they did. It was pretty awesome to see videos or areas which requires change.
04 August 2025
Very happy with experience
04 August 2025
Very Informative and Friendly
03 August 2025
The whole process from beginning to end was so professional and organised. An all round lovely experience. A special mention for Lemissa. She was exceptional on every level and is an asset to your company. Thank you.
02 August 2025
Separate email complaint to follow. Dishonest practice, blatantly lie to your face as a customer.
02 August 2025
Claire Cullen is a credit to the organisation and kept me informed throughout the process. I couldn't have asked for better service.
02 August 2025
It was spot on
02 August 2025
Everything as expected from a professional organisation
02 August 2025
BMW will have the video report to me and I can understand more clearly of my vehicle
01 August 2025
See above. Electric socket in the hot desk area was loose (I informed the m.o.s.) At no point was there any 'is there anything else we can help you with or is there anything you'd like to have a look at whilst you are here' (missed opportunity)
01 August 2025
Everything was done that was needed to be done and the cost was very reasonable.
31 July 2025
Very well
31 July 2025
They gave me the health check report to understand the condition of my car and it is very nice and clear. When I have some question, they replied me to check with technician, but they may forget to follow or give me an advice. Thank you
31 July 2025
Lemmisa the service advisor, very friendly, makes you feel so welcome and deals with everything so professionally and quick, great people and everybody here at Williams. Will be coming back here definitely.
30 July 2025
Very helpful and friendly staff.
30 July 2025
Very nice. Very welcoming service.
30 July 2025
Alex in the parts dept.was extremely helpful and sorted out the problem promptly and politely.Full marks.
29 July 2025
I am always made to feel welcome by the service team
28 July 2025
as above
28 July 2025
I needed to expedite my service due to having to attend a funeral. Service was anticipated to take 2.5 hours but the service dept managed to get it done one hour earlier which helped tremendously.
28 July 2025
Excellent job,
28 July 2025
Easy to book, very helpful and friendly. Used Williams Liverpool previously and Manchester now closer to home so stayed with Williams
28 July 2025
My problem was sorted successfully.
28 July 2025
Great BMW customer service
27 July 2025
The staffs are nice and helpful during consultation process.
27 July 2025
The customer service was excellent and the drop off and collection was efficient both times
27 July 2025
As always service was excellent. Car was taken upon arrival and I was contacted throughout the day to update progress. No complaints whatsoever.
25 July 2025
Extremely good costumer service. Excellent hospitality. Very easy to talk to.
25 July 2025
All staff are friendly
25 July 2025
Friendly staffs
23 July 2025
Usually a good service for MOT but took all day.
22 July 2025
I'm happy with the vehicle service and customer service. But I just have little concern that, I told with them to change the key battery and they told me it's changed but still key battery is discharged.
21 July 2025
I didn't get a video until I returned home at which point the whole report was invalid as no one went through anything with me
21 July 2025
Quick as promised while we wait
21 July 2025
From ringing in the service to doing the collection excellent all round
21 July 2025
I'm very satisfied with the experience
20 July 2025
The service was completed and I got my vehicle back promptly as promised
20 July 2025
Expensive and lacks value
20 July 2025
Well, I had a good experience during my last visit to BMW; I didn't have to wait long to receive my vehicle.
20 July 2025
Good service
20 July 2025
Car came back great
20 July 2025
everyone very polite and helpful
20 July 2025
Excellent
19 July 2025
As above.
19 July 2025
car took the whole day to fix. needed the car back earlier, was told I didn't mention it. No one called me to collect my car. rang three times, had a call back saying they will get back to me. decided to come myself at at 4:45.
18 July 2025
Got oil change done as booked
17 July 2025
The first assistant that I saw was too busy to deal with me when I returned to pick up my car from its MOT. The assistant who picked up my case instead was bright, cheerful and very helpful, which was great
16 July 2025
Everything is explained by the staff and issues that may need looking at in the future
16 July 2025
Service advisor did everything in her power to make me happy and keep my wait to a minimum.
16 July 2025
I'm happy with the works carried out.
15 July 2025
Great service
15 July 2025
The team has saved my time & money by providing valuable advice.
15 July 2025
Staff were polite, but wrong parts, unclear diagnostics, extra delays, poor car wash, and no goodwill gesture made the overall experience frustrating and disappointing.
15 July 2025
Fab service however was a little longer than expected as waited in showroom for 3 hours.
14 July 2025
It was a total pleasure. Team is very professional and friendly
14 July 2025
Claire was very friendly and helpful.
14 July 2025
As above
14 July 2025
Did not rectify problem after 2 visits fortunately this was paid for by BMW
14 July 2025
As soon as I drove out of the show room, tyre pressure indicators came on suggesting low tyre pressure. This is frustrating immediately post service.
13 July 2025
Car serviced within 2 hours and returned cleaned and valeted to a good standard
13 July 2025
See above
12 July 2025
Customer service was immaculate
12 July 2025
Great service from service agent
11 July 2025
Great communication, but the issue I came in with remains unresolved. I would have liked some more conclusive next steps to be suggested, rather than just 'let's wait and see if it happens again'
10 July 2025
Completed the repair work well within the time frame answering any questions I had regarding work done
10 July 2025
Always do the job on time
10 July 2025
Satisfied with the service results
09 July 2025
I have nothing to complain about
09 July 2025
Very, quick and efficient
09 July 2025
As per above, I just wouldn't rate the service. I didn't touch the sunshade, and unless it YET another fault with the BMW - someone must have done something whilst it was there for repair
09 July 2025
Your service team in particular Abby was amazing, it was a great to have Abby deal with my car each time it was in as it allowed great continuity and knowledge that my car's needs were met also it made me feel looked after and gave a personal touch
09 July 2025
Great service
08 July 2025
Service from everyone as soon as you arrive was excellent.
08 July 2025
Just really good service , Abby was very good and did very best to help and advise
08 July 2025
Bmw garage really very helpful and quick service
08 July 2025
Kept informed & staff helpful
07 July 2025
My car was in for an oil service and MOT, I needed rear brake pads replacing at an extra cost obviously and also £120 charge to inspect a fault on my screen washers for it to actually pass it's MOT so I didn't get my car back the same day as promised
07 July 2025
Efficient and punctual service, staff courteous and effective. Great to be treated as a customer in a proper manner.
07 July 2025
Please see above
06 July 2025
Excellent and helpful
06 July 2025
BMW Williams sorted out the problem with my car and returned it clean and spotless.
06 July 2025
All work carried out within scheduled time and quoted costs. Good advise on wear and tear will require future maintenance.
06 July 2025
I felt that my welcome by Lamesha (apologies if this is spelt incorrectly) was very cold, she seemed disinterested and left me feeling slightly upset that I had left my car with her. Joe was lovely and explained things thoroughly.
06 July 2025
not got any
05 July 2025
Efficient and friendly service.
05 July 2025
Very professional and well looked after by sophie
05 July 2025
See 1
04 July 2025
Top tier
04 July 2025
promised a 'while i wait' MOT . delivered
04 July 2025
Everything went smoothly, I was seen immediately and the service was done quickly too.
03 July 2025
Professional and efficient.
02 July 2025
Excellent Customer Service provided by all team members in what seems to be a very happy workplace environment.
02 July 2025
This time I'm not happy as I brought my car in to do brakes and pads then I was told I don't need them changed then I went through my warranty and paid £156 for diagnostic check then I was told brakes and pads need replacing but I've got issues
01 July 2025
Everything was handled efficiently from reception to dispatch of the vehicle
01 July 2025
Wouldn't honour warranty work and every time I dealt with a customer services representative, I got a different person. No ownership from the team.
30 June 2025
Max again in servicing was outstanding and so polite and friendly he really communicated what needed to be done and he had such a lovely nature.
26 June 2025
Friendly, efficient, great service
25 June 2025
Smooth experience. Kept me updated
25 June 2025
Quality of staff
25 June 2025
Staff 5 star, but understandable unable to determine an intermitant fault.
25 June 2025
Satisfied
23 June 2025
Excellent service and advice
23 June 2025
As per above
23 June 2025
The service was well organised
23 June 2025
As above
22 June 2025
Again very helfpul
22 June 2025
Except for the price, which was quite high, everything was good.
20 June 2025
Guess?
19 June 2025
Did not receive a video report of my vehicle check.
18 June 2025
Efficient throughout the process.
18 June 2025
The next 2 visit were unnecessary and could have been avoided.
17 June 2025
Sorted problem quickly and efficiently
17 June 2025
The service was conducted professionally and appropriate video and paper documents supplied.
16 June 2025
Good
16 June 2025
I received a quote for a job around 1650, which was too late to accept, as you were closing at 1700. I brought my cat at 10am so the quote should have been given to me a lot earlier.
16 June 2025
Very good customer service.
16 June 2025
Very professional, friendly and efficient. I was advised about use of the BMW app for a discounted service cost which I really appreciated.
15 June 2025
Always top service from start to finish.
12 June 2025
The problem was dealt with in a timely and efficient manner
12 June 2025
I received texts and calls every step of the way to keep me updated on the progress of the MOT. They even give your car a wash too which is a lovely added bonus!
11 June 2025
On time and no problems.
11 June 2025
Would have liked to have been told at the time of service/booking that my brake fluid needed doing 3 weeks later. If told I would have done it with the service. Instead the light came on 3 weeks later and I had to book in again.
11 June 2025
Looked after from booking in and car ready for collection when promised.
10 June 2025
No one explained what was going to be done to my car or what had been done to my car.
10 June 2025
overall very satisfied
09 June 2025
I cant give a completely satisfied as I believe the issue with the Battery cable and battery should have been recognised earlier when the amp was replaced and then the MOT, aircon service wheel swap done. Poor communication and resolution, costly !!!
08 June 2025
Efficient and thorough
08 June 2025
Simple and efficient
08 June 2025
Unfortunately i got charged for a battery in my car key which was a display key and they assured me the battery had been swapped but it was clearly the wrong battery so they haven't refunded for that battery as yet
08 June 2025
Good service followed my instructions and no complimentary dents in my car like other dealers
08 June 2025
As above
07 June 2025
Awful service at Williams. Poor customer service. Wouldn't listen to me as the customer and were not willing to help find a solution to the problem I had. The initial advisor was I think called Gavin. Poor individual. I'm still waiting for my refund
07 June 2025
Rude and unreasonable staff
06 June 2025
Same as above. People were really friendly and helpful.
06 June 2025
Overall I was completely satisfied but I do not like the impersonal telephone answering system when you phone the Manchester branch. Lemmisa was excellent from start to finish.
05 June 2025
Everything completed on time
04 June 2025
See above
03 June 2025
Check in was easy and a significantly better experience than Liverpool where I normally go
03 June 2025
Brilliant customer service and care
02 June 2025
Great service with no issues and great communication.
02 June 2025
Overall very good, With a little thought could have been better, I ordered a courtesy car. I drive a iX1 i would hope that an equivalent car would be my courtesy car eg X1 not a 3 series estate
02 June 2025
It was easy and straightforward, plus the report and follow up excellent.
02 June 2025
Michelle was excellent. The lead time on the vehicle was excessive and much longer than advised at point of sale.
01 June 2025
My service warning was not set. When I start engine, the service warning shows 2023.
01 June 2025
Great communication
01 June 2025
Everything about our visit, from check in to collection, was well organised and delivered with care, friendliness and professionalism.
31 May 2025
As above.
30 May 2025
Refreshing to have a vehicle issue fixed first time, it is really that simple.
30 May 2025
Good service
30 May 2025
My break fluid done Advice on lights and shown how in my setting Car cleaned Water for wind screaming washers topped up etc Great support
29 May 2025
Easy
15 August 2025
Sanjeev was amazing! Seamless service, clear communication, and a smooth, memorable handover. Highly recommend for anyone wanting a stress-free, professional experience.