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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
669 ratings and 294 comments received in the last 90 days.
30 August 2024
Lovely surprise with the theatrical handing over of my new car. Vehicle itself in showroom condition (as it should be of course) and full guidance given of all the controls and features of the car.
29 August 2024
It was excellent service. I could nt fault the whole process.
27 August 2024
A very seamless experience - quick and easy from putting pen to paper and collection of vehicle!
23 August 2024
Professional and courteous
20 August 2024
?? service of handover was amazing Steven was word can't explain how helpful caring and took his time 2 explain each step which was amazing service fm him he made each member of my family feel special including my granddaughter
18 August 2024
Very pleased, the salesman looked at different options for me and we came up with the car and specification that I wanted.
13 August 2024
All members of staff were welcoming at BMW.
09 August 2024
The tech whilst choosing the car the process In kitting out the car was realy easy and helpful that's what made my overall experience 10 out of 10 and not to forget to mention the reveal it was fire epic ?? ??
06 August 2024
Everything perfect!
04 August 2024
Really great customer journey
03 August 2024
Very, very happy the salesperson Josh Jackson,was very helpful at all times The delivery of the car was a new experience
03 August 2024
I am pleased with the service provided and would like to express my appreciation for Michelle Roberts' assistance. She provided comprehensive explanations about the vehicle and demonstrated exceptional helpful and friendly throughout the inte
02 August 2024
The purchasing was easy and all the documents were clear to understand. The delivery of the new car was much quicker than anticipated.
02 August 2024
All the staff were helpful, from reception, sales and finance.
01 August 2024
Good service from Oliver. Kind words and advice from Ismael and Vijay
31 July 2024
Brilliant support throughout, I was kept updated and informed on status. Documentation and transfer process was smooth. All thanks to Sam Cleverley and Razwan Safdar for making this happen.
30 July 2024
We dealt with Stephen, who communicated wrll and kept us informed, and worked hard to solve problems like slight delays and vehicle changes
28 July 2024
I was looked after by one individual, Sam Cleverly, with whom I could identify. He understood me, and my requirements. He took a lot of trouble over the handover so that I left with a good appreciation of the idrive system - and offer of a refresher
27 July 2024
Great service from start to finish
26 July 2024
Completely satisfied
20 July 2024
Sange explained everything fully and got me a great affordable deal on my dream car
19 July 2024
Very satisfied it was the best experience ever that will never forget.
11 July 2024
Really good service - thanks
11 July 2024
Stephen Lorenz look after me through the whole process. He was always on hand for any queries, very knowledgeable and extremely thorough. I'd recommend Stephen to anyone!
11 July 2024
Sam Cleverly was super helpful and made everything stress free. This was our first time buying a new BMW and he patiently went through all the features to see what would suit us best. Negotiated on our behalf to get us a good deal.
10 July 2024
Michael Berry was extremely helpful and knowledgeable about both the vehicle and the sales process, at every step from my initial enquiry through to handover.
09 July 2024
Short time from order to delivery
07 July 2024
We had specific requests at first and Sam explained the current situation with this particular make of car and found the right one for us. Handover was amazing- never had a presentation like it. Thank you ??
03 July 2024
Great service from reception and sales. Handover was a great experience.
03 July 2024
The team were excellent with timely communication
03 July 2024
The service I received at Williams Manchester Trafford Park was absolutely excellent and I would like to mention the person who dealt with me in particular. Ismail Vorajii gave me the most excellent service, nothing was to much trouble he was 5*.
02 July 2024
The dealership is an outstanding site, clean, fresh and with extremely courteous staff.
29 June 2024
Very professional approach to all the details
25 June 2024
This dealership excels in customer service, and communication, and offers very competitive deals. Additionally, the handover process includes special touches like a private reveal of the vehicle with added gifts such as flowers and an umbrella.
25 June 2024
Michelle and Dan and a young lad made me feel very comfortable went through all options and got me the right car with the right deal. The whole experience was amazing. Collecting the car was a real treat the gifts was a lovely bonus.
19 June 2024
Completely satisfied from initial contact with the sales department to handover of vehicle, handover presentation was absolutely amazing.
18 June 2024
They made me feel so special!!
18 June 2024
Exceptional service and very professional, with regular updates from ordering the car through to collection
14 June 2024
Always attentive and interested in your mitchell kelly is excellent.
12 June 2024
Sam and Matthew never responded to my calls and I was never informed about trackers etc
11 June 2024
The showroom was really impressive and the customer service was excellent
10 June 2024
Great service
04 September 2024
Quickly dealt with my fault, and kept me updated throughout.
03 September 2024
Very satisfied.
03 September 2024
Very friendly assistant.
03 September 2024
Lovely service, nice touch that they wash and vac your car after
02 September 2024
Did what they said......
02 September 2024
Everyone was very helpful
01 September 2024
First rate service
01 September 2024
The service,mot and recall all went efficiently and I was able to pick my car up after lunch.
01 September 2024
Ditto
01 September 2024
Good service
31 August 2024
Job done correctly in the time stated
30 August 2024
Excellent customer service. I loved the way I was able to work from the garage whilst my car was being serviced, and I appreciated the breakfast I was offered too.
30 August 2024
Completely satisfied.
29 August 2024
Delivered in promises particularly on timescales.
29 August 2024
Lady I dealt with over the phone and in person on the day was lovely and friendly and really helpful. Clear instructions on where to go/ what to expect, timings were spot on and easy pick up.
29 August 2024
Again the customer service is always very good and the staff get to know you and you them.
28 August 2024
Every thing was taken care of but always kept informed
28 August 2024
The lady serving me was very helpful and explained everything that I needed to have explained. She was very friendly and welcoming.
28 August 2024
The whole experience was good and Lemissa was very informative and had a great personality.
27 August 2024
Exceptionally friendly and caring attitude shown to us by the lady who dealt with our case. Thanks for that !
27 August 2024
They confirmed they had the required tyre, told me how to find them, met me on arrival and completed the repair quickly.
27 August 2024
Job done within a few hours Vehicle health check done Good communication
27 August 2024
All work completed
26 August 2024
Wasn't kept waiting and the car was cleaned for me.
26 August 2024
Overall l was satisfied with service.
26 August 2024
Easy process, good communication happy with service.
26 August 2024
Car feels great
26 August 2024
Because Pav has great customer service, friendly and helpful
26 August 2024
Always good service. Polite
26 August 2024
The car was not valeted. BMW knew that my car had been stolen and recovered to their garage. There was some liquid left on the seats. This had not been looked at by bmw
25 August 2024
Pleasant staff in pleasant waiting area.
25 August 2024
The detail of the service, the video and the support the service staff gave was fantastic, they sat down with me and explained every little detail. thank you
25 August 2024
Staff are really good. Service is good but expensive and I feel they try and sell you extras service requirements that you don't really need right now.
25 August 2024
Easy to drop off and pick up vehicle
24 August 2024
I am confident that the work that is carried out is to the highest standard and I receive a report regarding the work carried out .
24 August 2024
Quick and efficient
24 August 2024
Because the staff I personally dealt with were lovely, efficient in their job, very helpful, pleasant and friendly, everything you need to make the customer feel comfortable, and Morgan was the most helpful and friendly member I could have wished for
24 August 2024
Really outstanding service just didn't reset the MOT notification on my car had to do it myself.
24 August 2024
Service engineer video link very detailed on vehicle condition. Service itself completed on time. Collection after Service efficient with no delay.
24 August 2024
Welcoming and helpful members of staff
24 August 2024
All staff are lovely
22 August 2024
same as above
22 August 2024
Everything was perfect and Claire was great to deal with.
22 August 2024
See above
21 August 2024
Great customer experience. Staff willing to go the extra mile
21 August 2024
Looked after us
21 August 2024
Quick and efficient!
21 August 2024
Good communication before, during and after the service visit. Everything was completed on time and in line with the estimated costs.
21 August 2024
Claire was very helpful, knowledgeable and friendly
21 August 2024
Good communication skills
21 August 2024
Very easy to do business with, not pushy at all, very clear and timely communication
21 August 2024
Based on my previous not so good experience, I must say it was a breath of fresh air to have Sophie handle my case. Thank you so much.
20 August 2024
Great person helping me iut
20 August 2024
Efficient handling of recall requirement.
20 August 2024
No complaints at all
20 August 2024
I have no negative comments regarding the service from the guy who was extremely polite when handing him the keys to my car to Claire being fantastic when sorting payment.
20 August 2024
Your service advisor, Sophie Allen, is very professional, polite and attentive. She is definitely an asset to your centre. Super 5 stars service.
20 August 2024
The service by Karam, mostly. I think the recall work went fine but Karam ensured I understood the process and was a great contact to deal with.
20 August 2024
From booking to taking the car in everything went smoothly
20 August 2024
The staff here are wonderful!
20 August 2024
Excellent service especially the video sent from the mechanic
20 August 2024
Quick, Efficient & Great communication
20 August 2024
Prompt and thorough and informative
19 August 2024
Treated respectfully, good communication throughout, work all completed on time.
19 August 2024
Easy drop off, great face to face customer service with Pav and quick turned around on MOT completion.
19 August 2024
Free fanta
19 August 2024
very helpful staff and service
19 August 2024
Promt and professional service
19 August 2024
it was fine no issues
18 August 2024
Although my car has a slight tune you guys really helped in every way you can, offering tips and advice to ensure my car is in the best shape possible and functions to a high standard. I have never felt so reassured driving it thanks to your work.
18 August 2024
Very polite and helpful
18 August 2024
Couldn't have been better.
17 August 2024
Car requested brake fluid change. BMW recall for EGR cooler replacement. Maps (bought November 2023) had not loaded over the air. Booked in within a few days, all work completed on schedule, fluid charged waived as carried out during recall.
17 August 2024
Great service and points mentioned above
17 August 2024
Efficient service
17 August 2024
Service very thorough and explained through a video.
16 August 2024
The rep that looked after me was superb.
16 August 2024
No issues whatsoever
16 August 2024
Great customer service
15 August 2024
Excellent service been delivered by Morgan
15 August 2024
Good service
15 August 2024
Abbey who dealt with the car was very helpful and kept us well informed of its progress. Also the providing of the courtesy car was swift without any delays. Taking the courtesy car back to bmw instead of the rental was also a big help.
15 August 2024
Helpful, fast and efficient service. Tahlia in the call centre is always very helpful.
15 August 2024
Excellent, customer service is to a high standard. Fast and professional experience and during my wait we enjoyed the setting and refreshment's
14 August 2024
Friendly, efficient service. Clear communication throughout the recall process.
14 August 2024
Staff were very helpful
14 August 2024
Service advisor was great at keeping me updated and provided amazing service
14 August 2024
Quick and efficient
14 August 2024
very helpfull staff who did their best to look after us
13 August 2024
Service team were brilliant
13 August 2024
Pav could not have done any more for me as a customer
13 August 2024
Easy to arrange service. All of the staff very helpful and friendly. Felt they went above and beyond.
13 August 2024
Excellent
12 August 2024
Allowed drop and collected at time that suited me. Performed service as required
11 August 2024
Good service and good people
11 August 2024
Some glitches but very smooth response and excellence customer service. Courtesy car with no questions asked etc.
10 August 2024
Service consultant couldn't do enough
10 August 2024
Very well dealt with by Max Edgecombe and repair and service seems fine.
10 August 2024
Flexible service options, great experience, personal service, exceeded expectations. Very comfortable customer waiting area
10 August 2024
Questions answered, work completed. But reported cabin buzz not commented on at collection, and still there.
09 August 2024
Servicing and MOT done in the agreed timescale, required works communicated quickly with prices.
09 August 2024
Very welcoming, kind staff, great experience
09 August 2024
Had the car back the same day as requested
08 August 2024
Excellent again. Williams prioritised an appointment due to a warning coming up on the screen. They informed me of progress, of costs and completion time the next day. On collection the vehicle was gleaming inside and out. Top quality service again.
07 August 2024
Service Advisor Karam was polite, helpful and knowledgeable. Received full report of Vehicle status
07 August 2024
Swapped the manual car wash for an auto - may as well not bother! No difference to going to Kwik Fit now.
07 August 2024
Issue was delt with effectively and professionally
07 August 2024
Firstly, I was compensated by Karam and kindly assured that they would do their best to return my car on the same day. I was ahead of them when I phoned for a progress check, only to find that the car was ready! - this was early afternoon too.
06 August 2024
Received a discount for the repair
06 August 2024
Excellent service, Sophie was extremely helpful and attentive.
05 August 2024
Very modern, welcoming and clean facilities as always at Manchester. The young chap who dealt with me was very professional and helped ensure I could get my car back on the road earlier than planned.
05 August 2024
the work needed was completed and the I was kept up to speed with it all
05 August 2024
Very thorough and professional.
05 August 2024
Very satisfied so far
04 August 2024
Terms of practice and professionalism
04 August 2024
Me and my family were all offered snacks and had a good time
04 August 2024
That were all really pleasant and helpful.
03 August 2024
Effective and efficient
01 August 2024
Professional, customer focused, explained in detail everything that I asked. Spotless premises, nice atmosphere overall, very welcoming. Morgan was very helpful and kept me updated on the progress of the service and repairs.
31 July 2024
Effecient service.
31 July 2024
Seamless transaction
31 July 2024
Quick service and friendly staff.
31 July 2024
Was a quick turnaround and I was kept up to date all of the time
30 July 2024
Staff friendly and helpful
30 July 2024
On every occasion we were received and dealt with promptly, informed at each step of a diagnosis and solution in a knowledgable and patient manner.
30 July 2024
Kept up to date, car was ready when told it would be, great facilities and smooth transaction.
30 July 2024
Great service provided by the staff at Williams I have had any queries was very quick to respond
29 July 2024
Excellent news facility Efficient and friendly reception Work carried out with no issues
29 July 2024
My car was in for a service and I was advised would only take 1 hour 30 mins, so I decided to bring my laptop and work at BMW Manchester. Great working environment. Good wifi and I had a desk booth which was private and had power supply
28 July 2024
The customer experience I have received throughout owning my BMW, has been very varied. Some agents have been fantastic, while others have not been good.
28 July 2024
Claire was very understanding,and quickly sorted my problem out
28 July 2024
Good customer service
28 July 2024
No one offers tea or coffee anymore. I used to feel special when I went any BMW service centre but now it feels like local garage.
28 July 2024
All tasks were completed as requested
26 July 2024
No problems with the service, I was kept updated at all times with progress and estimated completion time so it was easy to plan my day around it.
26 July 2024
Problem with vehicle was resolved. Service advisor was really nice to deal with, kept me updated and gave above usual customer service.
26 July 2024
Very efficient, speedy service on the day
26 July 2024
Faultless experience. Good customer care.
25 July 2024
Professional and thorough work undertaken.
24 July 2024
Sophie in particular was great. Excellent service provided by her and the rest of the team there.
24 July 2024
Apart from the issue described above the service itself was good
24 July 2024
Claire - efficient drop off and pickup. Also helped sort additional service of windscreen. Joe in service team kept me updated throughout the day and help sort out an issue I had with my tyre. Thanks
24 July 2024
Great service
24 July 2024
You had an incorrect number on your system which explains why contact has been difficult in the past. Your service operator help correct the situation
24 July 2024
Very professional team
23 July 2024
Lady who looked after me was very helpful.
22 July 2024
Easy and smooth process
22 July 2024
Very good and professional
22 July 2024
The best customer service ever experienced in a motor industry
20 July 2024
The customer service was very good overall.
20 July 2024
Good care from start to finish by Claire
20 July 2024
Took abit longer than I expected but good service overall.
20 July 2024
Fast and efficient
20 July 2024
All work done as promised, at the price quoted
19 July 2024
Karam really did provide me a great service.
18 July 2024
Because I couldn't fault it.
18 July 2024
Fair discussions on costs and jobs required.
18 July 2024
Staff were so lovely
18 July 2024
.
17 July 2024
A small issue happened when I checked in, I was happy the solution was given.
17 July 2024
Keep up to date and friendly
17 July 2024
- The service / repairs were managed swiftly - within 3 days - The car was delivered cleaned / washed - which was a bonus/nice touch - The process is easy to initiate
17 July 2024
good communication, explaination, received all the iformation I needed
17 July 2024
All the staff were very helpful
16 July 2024
Sophie was friendly and greeted us with a smile. She also got all the paperwork done smoothly and efficiently.
16 July 2024
it was fast
15 July 2024
Because there was a mix up on the computer, the wrong part was obtained so the repair took a while longer to rectify.
15 July 2024
Vallet not done
15 July 2024
Overall good, but did not tell me what the recall was for or the work that was completed on my car
15 July 2024
This hopefully coincides with the above but the environment was presented so very well. Clean building, cars all presented immaculately, and as above, Aaron was absolutely fantastic
14 July 2024
Super efficient, friendly and no waiting around. Car was cleaned inside and outside after service and recall. All staff very professional.
14 July 2024
BMW has a high Class environment with a High class customer service.
13 July 2024
The facilities look amazing and the staff were very friendly and helpful.
13 July 2024
No problems
13 July 2024
Quality service
13 July 2024
Great service experience
12 July 2024
From arriving at the venue, the service provided, amenities available m, it was all top class
11 July 2024
So good
11 July 2024
Great to have the car cleaned too.
11 July 2024
Because the mechanic did a great job with the car thank you very much ?? ?? ??
10 July 2024
Above says it all
10 July 2024
No issues at all: professional at all times
10 July 2024
Treated very well. Offered a drink while I was waiting.
09 July 2024
BMW Keep you informed.
09 July 2024
always been a nice place to get something done - was better when located in city center and there were options for transport to and from the city if needed.
08 July 2024
Williams Manchester is always a pleasure to visit. It is a very professional, pleasant environment in which you are made to feel welcome and valued.
08 July 2024
All worked well and as expected
08 July 2024
The centre in Manchester is such a great experience. The staff are all very friendly and really make you feel welcome. I did find that I was tried to be sold full breaks and disks when the car had done less than 5k miles since its last MOT odd
07 July 2024
All done without any issues
07 July 2024
great service, good video, well explained
07 July 2024
Every thing went to plan and the car was washed and clean.
06 July 2024
Staff were exceptional
06 July 2024
Very happy with service staff. But I thought the diagnostics work would have identified the problem rather than requiring additional diagnostics.
05 July 2024
Very good service overall
04 July 2024
Member of staff I dealt with was very helpful and polite
03 July 2024
Just happy, got offered drinks while I was waiting and Morgan did a mega job looking after me.
03 July 2024
My car drives like a dream when you have serviced it!
03 July 2024
I was treated with great respect from everybody that I came into contact with.
03 July 2024
I felt like a valued customer
02 July 2024
It is the same opinion as that of the number above
02 July 2024
I have so many questions but everything was explained and answered in details. The refreshments (while I was waiting) was also really good.
02 July 2024
Always the same high quality, well run organisation, respectful and professional
01 July 2024
The costs were high until I asked for a discount, which thankfully was agreed.
01 July 2024
Courteous easy transaction. As always with Williams. Just a little slow on this occasion.
01 July 2024
Everyone was friendly and professional
01 July 2024
Friendly service kept me informed
30 June 2024
My contact person was very professional
29 June 2024
Fantastic job on the vehicle, kept me informed and delivered on time.
29 June 2024
As above , this time the service was excellent and the car was immaculate when I collected
29 June 2024
The service adviser was friendlier this time and didn't leave me waiting around
29 June 2024
Very efficient and professional
29 June 2024
Excellent support
26 June 2024
BMW dealt with my issue limiting my costs as much as possible
26 June 2024
Kept updated daily
26 June 2024
Again all in order, good service, Clare who was doing my paperwork and booking was polite and efficient.
25 June 2024
Technician was very helpful and was great at resolving a small MOT issue at little cost to me which I'm extremely grateful for. Service Advisor was kind but seemed to have an attitude when I mentioned the Major/ Minor service issue.
25 June 2024
Every went to plan no problems so was very happy with the service I received
25 June 2024
Excellent
25 June 2024
My car was looked after very quickly and work was carried out sufficiently thanks again
24 June 2024
Car was in for 3 days, no one called me to say ready to pick up. Fault remains on the car.
23 June 2024
I am happy for services
21 June 2024
Usually satisfied and the car is returned in a clean condition.
21 June 2024
Except Alex Calver, everyone was nice and helpful.
20 June 2024
Easy process and very customer focused
19 June 2024
Good cafe and variety of cake/biscuits, plus free wifi
18 June 2024
Whilst the service provided was good and given the age of the car, it would of been great if the diagnostic charge was waived since we accepted the labour charge to carry out the work.
18 June 2024
The staff were professional, courteous, knowledgeable and very helpful. They took my car through to the workshop as soon as I arrived and returned it on time and washed as promised. A very pleasant experience.
17 June 2024
Looked after and my car was ready for collection as agreed.
16 June 2024
Again very helpful and and always willing to help with any issues
16 June 2024
All done and car checked
15 June 2024
Very professional service
15 June 2024
Friendly staff, no waiting around
14 June 2024
My issue wasn't resolved.
14 June 2024
Sophie made things very clear
14 June 2024
Smooth and efficient customer experience
13 June 2024
Excellent attitude to customer requirements.
13 June 2024
Overall satisfied
13 June 2024
Was on time getting my car serviced
13 June 2024
Staff and the service were impressive, constant updates and complementaries
13 June 2024
It was fine
13 June 2024
Still experiencing faults with my navigation system,have to re-book again for an issue that was said to have been fixed
13 June 2024
Courtesy car arranged despite the lease company not passing on the information, no video condition report provided.
12 June 2024
Car was taken in and a time frame was given for when i will get my car back which was on time and the updates throughout the service which is excellent peace of mind for me whilst i was shopping the trafford centre
12 June 2024
I was very pleased with the service I received
11 June 2024
There were issues with a bmw recall and having to retain the car overnight. I was told too late in the day that was happening.
11 June 2024
Satisfied
11 June 2024
I found it odd that I was seated and kept waiting for 5 mins all for the guy to say
11 June 2024
Morgan was very professional and courteous throughout, and kept me informed. The service took all day so he phoned me while I was at the Trafford Centre to let me know the progress.
10 June 2024
Friendly professional staff. Clare was very good.
10 June 2024
Very expensive & my X3 front fog lamp is not yet fixed & neither your last service report indicate the alert messages coming up
10 June 2024
Slightly more complex issues that required additional work, which they were happy to do. Fault correctly identified and work undertaken.
04 September 2024
Someone who listened. But very professional.