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ABOUT WILLIAMS MANCHESTER.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

1, You don't have enough staff to meet demand. 2, Car had been cleaned but not very well.

Service

Service carried out within time indicated

Service

Car was in to do a safety recall after only having the car for a month and doing less than 2000 miles. Car was fixed but not cleaned inside or given a wash

Service

No issues at all

Service

The job was done, but the software upgrade took longer than expected so I had to collect the car a couple of days later than planned.

Service

The staff are very good

Service

Less waiting around than last time and the car I could use for the day was very nice and newer than mine.

Service

Computers were down on arrival so unable to hand over car. Arranged pick up at 3.30pm but rang at 3pm to check as live 40 mins away. Told I would get a call back but never received so I came for car anyway.

Service

Offered a while I wait service. Could work on laptop in reception while car was being serviced

Service

Good customer service. No long waits.To the point

Service

David made time for me, giving advice that initial sales team didn’t

Service

Everything I requested was covered.

Service

No issues or fuss.

Service

Nothing bad to say.

Service

Last time a locking wheel nut was left off and this time the brake settings had not been reset

Service

Very attentive , prompt , got car back to me at short notice

Service

Fast track service was great and very useful.

Service

The attention/service is always very good.

Service

Have always been impressed by the professionalism shown by the staff,from reception,to service desk ,through to technicians.

Service

This is my 3rd BMW from Williams and have always been satisfied with the products and service.

Service

I have been a BMW customer for 8 years now I have always used BMW for my servicing, MOT's and anything else that's been needed on my cars I was a little disappointed on the waiting time and lack of staff on the service department this time round

Service

Staff were always extremely professional and welcoming.

Sales

The sales person Sana Aslam was fantastic, nothing too much, kept us updated each week from the date of placing the order and made me feel that I was her only customer. Cannot rate her highly enough, best sales person I have ever dealt with.

Sales

Great advice and service