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ABOUT WILLIAMS MANCHESTER.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

James was friendly, professional and dealt with me in a manner I would have expected.

Service

Again very professional

Service

I had a quick and helpful response from the team there - problem resolved and well explained + the facilities are excellent - including parking bays that are actually wide enough to park the X5.

Service

very good service

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The whole experience made me proud to have a bmw

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Good service.

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Car was repaired and available on time

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Everything was done quickly and professionall

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Great service

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Brilliant service and very professional staff.

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Michael is always very helpful and friendly towards us.

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Excellent service

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So easy and very helpful and great communication

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Good service

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Great service

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Helpful

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First class service

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Everything went very smoothly and was well managed

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Helped sort out problems

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Lovely venue, was able to wait in complete comfort and was kept updated throughout with what was happening. Not only was it returned to me repaired it had been hoovered and cleaned. Absolutely fantastic I felt like i was leaving in a new car.

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Difficult times for staff, to still appear as usual behind a mask is acknowledged, completely organised team, very impressive, seamless service

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Excellent overall, very expensive for what I had done but appreciate there is a price to pay for quality

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Great service

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great customer service and Brandon was my adviser who was spot on thank you

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No issues at all

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Priced the job and repaired tbe vehicle within 24 hours

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Very easy to book the service and looked after from start to finish.

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Dan at Williams Bolton was excellent

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friendly staff, excellent environment. The garage cleaned and sanitized my car though it was a free recall service this time.

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Best service centre I have been to. Well done!

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very polite staff

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Great service my car is a 2006 and I wasn't judged by it age

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Excellent service it was like going to a McDonald's drive through drive in 10 minutes wait for curtesy then drive out what a great idea never seen that before

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Professional and efficient.

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Great customer service and highly skilled and efficient friendly staff

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Good service always counts

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A good service received this time.

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Amazing service and amazing people

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Whenever they service my car and I ask for a courtesy car, they always do so and serve my needs as an elderly man

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Advisor was friendly, made me feel welcome and gave efficient service.

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Service managed very professionally by the staff at Williams Manchester

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Great Professional attitude and Service.

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All worked fine

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On arrival I was greeted by Brandon, he was extremely professional, he knew who I was, and why my car was booked in. Brandon was very personable, and obviously passionate about BMW,which as a customer is encouraging.Brandon is a total asset to BMW.

Service

professional

Service

Lack of courtesy car. Seems to be that you need to book months in advance to get one. Luckily I planned the work to coincide with an office day so I could get a tram and a 2 mile walk.

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Seamless from start to finish

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Everything was done on time with courteous staff.

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Always receive a first class service from Williams BMW

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Dealt with my problem quickly and efficiently

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When the car was ready, I was called to make my way back to collect it. The car was ready on timed and returned in a very clean and tidy condition.

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Professionally done no complaints

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Knowledgeable. Professional

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I waited for my car I was given coffee all the staff really polite.I was helped to put the BMW app on my phone.

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Everything was great

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Service completed and also cleaned the vehicle. A nice touch

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No issues

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Great team, quick service. All staff friendly.

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Excellent service. Great experience with Williams. Additional car valet service was much appreciated!

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Great service even when i collected my car last year

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Everyone very friendly and the service centre process is very simple especially for those short on time. Drive in, served, drive out.

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Clear details provided after the service by the service team + confirmatory e- mail.

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Car was back early afternoon and even washed !

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Great service

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Quick and easy service

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No issues

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Very happy

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Pleasant and professional staff

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Although it was a recall they checked all my car over and the video and information was appreciated as it give me peice of mind that my car was in perfect health.

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Issues identified and repairs completed

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On time

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I've always received excellent customer service at Williams Manchester and I like the fact that I can wait and work during any service-related visit which is convenient. On my last visit Isabelle looked after me and was extremely helpful and polite.

Service

From booking in my service to arriving at BMW every thing went smoothly

Service

I booked my car in for service but halfway through the day remembered my MOT was due for renewal, I rang Williams to explain my problem and it was no problem for them to carry out the MOT , great service.

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The whole process of the service was smooth. From being met by my car and then shown to a comfortable waiting area. Car came back spotless as well.

Service

New streamlined service works very well, also good to have the option of viewing work being carried out.

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I have never been disappointed with the service.

Service

good service

Service

Great sales experience all round, the Williams Manchester showroom is very impressive and a pleasure to go to. David and Matthew made it a very enjoyable sales process with minimum of fuss and no hassle.

Sales

Efficient and smoorh

Sales

The experience was made special for my son who came with me

Sales

Ismail and the Team at Williams BMW were good to there word and delivered a 1st class service . Delivered in great condition.

Sales

All good, relaxed approach and new the customer requirements

Sales

Very relaxing and professional environment

Sales

Collected the new car at the showroom in Trafford. It was an excellent experience

Sales

I haven't had a better experience. The new showroom does help a lot with that as well but Ismail is a very thoughtful person as well.

Sales

Ismail was very helpful and I enjoyed the experience of purchasing my new car.

Sales

Was really satisfied with our service thank you

Sales

A very nice professional experience

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Excellent service as always, I never go anywhere else

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Excellent customer care

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Excellent Service

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Enjoyable day

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Quick and professional service

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All key info shared and smooth easy purchase

Sales

The collection day was made very special in an enclosed booth and even had fresh flowers in the boot for my wife. Very smooth BMW, very smooth!

Sales

Very friendly and feels like she wanted the best for me.

Sales

The purchase of my new BMW went without a hitch, the help I received from Angela Ward and Mathew Bernard (whom I have known for many years) was 100 per cent, they couldn't have been more helpful.

Sales

I know exactly what I want, and the price I'm prepared to pay so negotiating is quick and easy

Sales

I was satisfied with my experience at the BMW centre in Manchester. I already knew what to expect and had completed a lot of paperwork online, therefore was quick and easy. The experience was elevated by the sales operative David Proctor-Atkins.

Sales

Sana Aslam who handled my last two purchases is outstanding in all respects, and made a stressful time (car theft) much more enjoyable than it would otherwise have been.

Sales

AJ and Sophie have been very friendly and professional from start to finish. Would highly recommend others to buy. Very happy with my purchase and would buy again

Sales

AJ was amazing, always helpful and answered all questions I had.

Sales

Car looked stunning on the day we arrived to collect the whole process was seamless and quick. The handover rooms is a very nice touch as is the few complementary gift received as well.

Sales

Everything was explained and simple to follow.

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As we were treated greatly and made to feel welcomed at all times Mike was a great sales man very co operative

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It was a very relaxed process but thorough leaving us with no questions or concerns at the end of the purchase.

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It was made and delivered quicker than expected. I ordered online during a lockdown so was worried about the colour. Richard went above and beyond and put it in the forecourt for me to see the colour to check I liked it

Sales

Excellent service from start to finish

Sales

As stated above. David found a car of my choice, offered me a great deal and gave outstanding communication throughout.