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ABOUT WILLIAMS MANCHESTER.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Everything carried out to excellent standard

Service

Facilities to work on site Easy drive in service Helpful staff

Service

Isabelle the advisor taking care of my vehicle was very polite and efficient, making the entire experience a pleasure.

Service

everything done was explained and all my questions answered.

Service

Easy to book and drop off/pick up

Service

Staff were friendly & professional. The drive in facility was fantastic

Service

Everything was explained very well and work completed efficiently.

Service

Booking, check in, taxi, collection and overall feel of premises is very good

Service

Great service through out

Service

Because i was satisfied with the work carried out on my car.

Service

It was reassuring to get an email to advise me why to do along with a video. Then when upon arrival it was great to see that staff and customers were still wearing face masks. It was my first service at BMW and as a member of the shielding community

Service

Great from start to finish staff extremely friendly and helpful ????

Service

Kept me informed about two potential problems, resolved both on-site, car back next day

Service

Excellent service

Service

everything went well and nothing went wrong

Service

Always a great service

Service

All staff are friendly and very helpful nothing was too much

Service

Everything was done as asked.

Service

Great customer service. Excellent waiting area and proximity to Trafford Centre. Rep went out of their way to show me how to check vehicle information and service intervals.

Service

Dave was excellent who was the service advisor.

Service

Polite professional and helpful service staff. Service completed on time specified and car valeted as well!!

Service

I have come to expect high standards of service from Williams and I am never disappointed.

Service

The whole experience was great

Service

Sophie and Brandon were outstanding.

Service

Everything is done brilliant

Service

Because I find them to be the best garage I have ever used

Service

No problems quick and easy drive in and out

Service

A prompt and complete service

Service

Very good intro at reception Good communication Problem resolved at a reasonable price Friendly service

Service

All information recieved from service team

Service

The service was done on time they rang up our head office and took payment easily and I collected my car

Service

Service was prompt and quickly done.

Service

Smooth and swift, and felt safe, in the circumstances

Service

Pleased with the service, had my car back on time and valeted .

Service

Performed the service quickly as requested

Service

Good explanation of what was going to happen.

Service

Evening was easy and to plan and also the staff were very friendly

Service

Excellent service from all the staff very professional throughout. Even staff serving coffee were well presented polite and professional.

Service

Great service

Service

Very helpful

Service

Very satisfied as the recall went as planned and my daily schedule was considered in all parts of the work.

Service

The service was great and punctuate in the timing.

Service

First class service

Service

Everything was done when asked and I was kept informed of progress. The ability to work at thx centre is really helpful to the busy diary.

Service

The service department were excellent, smooth hand over at the drop over, and just as smooth on the pick up.

Service

Car was cleaned Tyre replaced and offered a good price

Service

Sorted everything out that needed to be, picked my car up and was happy it didn't cost me anything.

Service

Excellent service

Service

BMW service at its best Clear communication Right result and excellent customer service

Service

Fully cleaned and valeted too ??

Service

Very honest

Service

James was friendly, professional and dealt with me in a manner I would have expected.

Service

Again very professional

Service

I had a quick and helpful response from the team there - problem resolved and well explained + the facilities are excellent - including parking bays that are actually wide enough to park the X5.

Service

very good service

Service

The whole experience made me proud to have a bmw

Service

Car was repaired and available on time

Service

Good service.

Service

Everything was done quickly and professionall

Service

Michael is always very helpful and friendly towards us.

Service

Brilliant service and very professional staff.

Service

Great service

Service

Excellent service

Service

So easy and very helpful and great communication

Service

Good service

Service

Great service

Service

First class service

Service

Helpful

Service

Everything went very smoothly and was well managed

Service

Helped sort out problems

Service

Lovely venue, was able to wait in complete comfort and was kept updated throughout with what was happening. Not only was it returned to me repaired it had been hoovered and cleaned. Absolutely fantastic I felt like i was leaving in a new car.

Service

Difficult times for staff, to still appear as usual behind a mask is acknowledged, completely organised team, very impressive, seamless service

Service

Excellent overall, very expensive for what I had done but appreciate there is a price to pay for quality

Service

Great service

Service

No issues at all

Service

Priced the job and repaired tbe vehicle within 24 hours

Service

great customer service and Brandon was my adviser who was spot on thank you

Service

Dan at Williams Bolton was excellent

Service

Very easy to book the service and looked after from start to finish.

Service

friendly staff, excellent environment. The garage cleaned and sanitized my car though it was a free recall service this time.

Service

very polite staff

Service

Best service centre I have been to. Well done!

Service

The car is great, very pleased with the whole experience.

Sales

Everything explained

Sales

The Sales Executive, Ismail Voraji's approach was excellent. I was completely confident in the process; follow up was timely whilst not in any way pressurising. An excellent experience

Sales

The whole experience of dealing with the staff, from reception to sales at Williams was easy, relaxed, friendly and professional. They fulfilled their promises re exchange, delivery date and hand over.

Sales

I was 100 ?? percent satisfied very good experience & good staffs

Sales

One of the best car buying experiences I have ever had! Thank you

Sales

Great support and service

Sales

Very helpful

Sales

Michael at Williams Manchester was very helpful and I was also very impressed with the Centre itself. Receiving delivery of my car was fantastic, the full reveal was something else! Michael updated me with build progress at various stages.

Sales

The whole process ran smoothly. Michael the sales rep was a great help and kept me updated on progress of sale

Sales

Amazing showroom. Very friendly and helpful reception staff and I love the small booths allowing comfort and privacy

Sales

The staff made sure they communicated with me and made sure I was happy throughout the process.

Sales

Very smooth from start to finish

Sales

Efficient and smoorh

Sales

The experience was made special for my son who came with me

Sales

Great sales experience all round, the Williams Manchester showroom is very impressive and a pleasure to go to. David and Matthew made it a very enjoyable sales process with minimum of fuss and no hassle.

Sales

Ismail and the Team at Williams BMW were good to there word and delivered a 1st class service . Delivered in great condition.

Sales

All good, relaxed approach and new the customer requirements

Sales

Very relaxing and professional environment

Sales

Collected the new car at the showroom in Trafford. It was an excellent experience

Sales

I haven't had a better experience. The new showroom does help a lot with that as well but Ismail is a very thoughtful person as well.

Sales

Ismail was very helpful and I enjoyed the experience of purchasing my new car.

Sales

A very nice professional experience

Sales

Was really satisfied with our service thank you