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ABOUT WILLIAMS MANCHESTER.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

When the car was ready, I was called to make my way back to collect it. The car was ready on timed and returned in a very clean and tidy condition.

Service

Professionally done no complaints

Service

Knowledgeable. Professional

Service

I waited for my car I was given coffee all the staff really polite.I was helped to put the BMW app on my phone.

Service

Everything was great

Service

Service completed and also cleaned the vehicle. A nice touch

Service

No issues

Service

Great service even when i collected my car last year

Service

Everyone very friendly and the service centre process is very simple especially for those short on time. Drive in, served, drive out.

Service

Excellent service. Great experience with Williams. Additional car valet service was much appreciated!

Service

Great team, quick service. All staff friendly.

Service

Clear details provided after the service by the service team + confirmatory e- mail.

Service

Great service

Service

Car was back early afternoon and even washed !

Service

Quick and easy service

Service

No issues

Service

Very happy

Service

Pleasant and professional staff

Service

Although it was a recall they checked all my car over and the video and information was appreciated as it give me peice of mind that my car was in perfect health.

Service

Issues identified and repairs completed

Service

On time

Service

I've always received excellent customer service at Williams Manchester and I like the fact that I can wait and work during any service-related visit which is convenient. On my last visit Isabelle looked after me and was extremely helpful and polite.

Service

From booking in my service to arriving at BMW every thing went smoothly

Service

I booked my car in for service but halfway through the day remembered my MOT was due for renewal, I rang Williams to explain my problem and it was no problem for them to carry out the MOT , great service.

Service

The whole process of the service was smooth. From being met by my car and then shown to a comfortable waiting area. Car came back spotless as well.

Service

New streamlined service works very well, also good to have the option of viewing work being carried out.

Service

good service

Service

I have never been disappointed with the service.

Service

Friendly, fast and great communication

Service

Really nice experience at the Manchester garage. Drive in bay, hand-over and pick-up so slick especially with current restrictions.

Service

Really good experience. Knowledgeable, friendly and efficient

Service

Faultless contact and clear explanations of work done including great telephone interractions/updates.

Service

Whole experience was smooth with well trained staff answering all questions.

Service

Streamlined process

Service

Really can't remember the name of who assisted me but she was really helpful and knowledgeable. The whole process was seamless

Service

Car was booked in for a recall, the whole process was absolutely seamless. Professional and courteous service advisor. Could not fault

Service

Like explained above I just thought the whole service was a good experience.

Service

Very satisfied, the only thing is the cafe is close due to pandemic.

Service

Everything went like clockwork, down to how long it would take the service (to the minute!) which is important as my wife has to wait for the car.

Service

That amazing drive in garage. Felt like Batman!

Service

I was seen very quickly and staff engaged with me throughout the process.

Service

Service for MOT was excellent, slick, professional and on time.

Service

Kept informed of progress of vehicle ( in workshop longer than expected due to issues). A courtesy car was found when it was clear it would be in all weekend.

Service

Courtesy, Excellent time management and treating each customer as an individual, requiring specifically tailored personal requirements

Service

Very professional but also friendly service. Could not find any fault.

Service

Completely satisfied, health check video and report was very helpful and nice wash and vacuum done

Service

Excellent service.

Service

very professional did what they said they would and rang me for clarification on items before proceeding

Service

High standards of service and best valet service for free

Service

Facilities are excellent kept me informed

Service

Great work, excellent team

Service

Very good service, approachable, friendly, excellent communication. Best BMW garage I have been to, having been to many!

Service

Unfortunately due to covid there was a lot of restrictions plus no services but had they been in place I would of imagine it would of been perfect. On that basis I can't under score.

Service

The staff are so friendly and helpful n welcoming they go above n beyond. Everything is explained in great detail when having ur car serviced or it's MOT.

Service

Staff were amazing

Service

All went well

Service

Premier service

Service

Very straightforward and quick turn around

Service

The gentleman from the service department, treated me with respect and was very helpful, keeping me fully updated with the progress of the service of my car. A credit to BMW. Issues with another branch was steering me away from BMW, not anymore.

Service

Quick and easy. Felt like I was in and out within no time.

Service

The lady that took my car for a service was very professional and very smart so I all in all it was a no glitch Operation which I was very happy with

Service

As above

Service

Kept me informed

Service

Easy

Service

Everything is well planned for Covid and staff excellent.

Service

You were specific .

Service

The recall visit took place when scheduled, and I was pleased with the car being washed and valeted.

Service

They did what they said they would and listened to my concerns.

Service

I was treated with respect and dignity.

Service

Met my expections in every way . Will use BMW Williams again .

Service

cant fault them

Service

Great experience, love the simplicity of the drive through and was felt very welcome as soon as i arrived

Service

Excellent service from fhe staff

Service

Came in for a repair, working amazingly as of now

Service

All key info shared and smooth easy purchase

Sales

The collection day was made very special in an enclosed booth and even had fresh flowers in the boot for my wife. Very smooth BMW, very smooth!

Sales

Very friendly and feels like she wanted the best for me.

Sales

The purchase of my new BMW went without a hitch, the help I received from Angela Ward and Mathew Bernard (whom I have known for many years) was 100 per cent, they couldn't have been more helpful.

Sales

I know exactly what I want, and the price I'm prepared to pay so negotiating is quick and easy

Sales

I was satisfied with my experience at the BMW centre in Manchester. I already knew what to expect and had completed a lot of paperwork online, therefore was quick and easy. The experience was elevated by the sales operative David Proctor-Atkins.

Sales

Sana Aslam who handled my last two purchases is outstanding in all respects, and made a stressful time (car theft) much more enjoyable than it would otherwise have been.

Sales

AJ and Sophie have been very friendly and professional from start to finish. Would highly recommend others to buy. Very happy with my purchase and would buy again

Sales

AJ was amazing, always helpful and answered all questions I had.

Sales

Car looked stunning on the day we arrived to collect the whole process was seamless and quick. The handover rooms is a very nice touch as is the few complementary gift received as well.

Sales

Everything was explained and simple to follow.

Sales

As we were treated greatly and made to feel welcomed at all times Mike was a great sales man very co operative

Sales

It was a very relaxed process but thorough leaving us with no questions or concerns at the end of the purchase.

Sales

It was made and delivered quicker than expected. I ordered online during a lockdown so was worried about the colour. Richard went above and beyond and put it in the forecourt for me to see the colour to check I liked it

Sales

Excellent service from start to finish

Sales

As stated above. David found a car of my choice, offered me a great deal and gave outstanding communication throughout.

Sales

Everything went smoothly and they are easy to deal with

Sales

Everything was handled so diligently and efficiently.she is an excellent customer service person. Loved having her as our advisor.

Sales

Again the sales rep Sana was professional and friendly and easy to work with. Also love the car

Sales

The staff are welcoming and helpful.

Sales

With the covid restrictions it was perfect. Perhaps a little bit more about the functionality of the car - but I am being very picky

Sales

100 per cent satisfied, Ismail on sales was very knowledgable and polite and a pleasant young man to deal with, from walking in at reception all the staff were very welcoming.

Sales

Ismael did a wonderful job keeping me updated with the progress and continued to answer any concerns I had. He made the journey really pleasant.

Sales

Because of the current lockdown situation, all of my recent dealings were conducted via telephone, but Angela still make it a great experience despite the restrictions, making sure I was able to explore the many options to get the right car for me.

Sales

Excellent. Very professionally handled during the COVID restrictions

Sales

Sales are great. Angela was first class. ??

Sales

It was flawless from start to finish

Sales

Helpful, informative and easy to deal with

Sales

Good friendly service

Sales

Sana was brilliant, nothing was too much trouble and her personal videos really kept me in the loop.

Sales

Sana did a superb and thorough handover despite difficult circumstances due to Covid

Sales

Impressed by Sana's approach to customer service and felt like I was getting the best deal for what I wanted

Sales

I thought Alexander Jamison provided an excellent customer service experience all the way through the process of me purchasing my new car. She answered all my questions and made this process easy.

Sales

Was a pleasure to deal with your salesman Ismail, who explained everything in detail and kept us informed during the purchase process.

Sales

As mentioned above Ismail kept me completely informed of delivery status, and actual handover was efficient and smooth.

Sales

Callum was always in touch, contactable and easy to deal with

Sales

David my sales advisor was helpful and knowledgeable at all times from start to finish of my sales journey.

Sales

Had the amazing sales advisor and will always keep coming back to his service. I thank Ismail for his amazing service provided

Sales

Even during lockdown, we were kept up to date with delivery information.

Sales

As above. I tried another dealer but they weren't proactive or interested. Partly I feel as a single female. Williams Manchester had looked after my daughter and came highly reccomended. They were honest and did what they promised. Excellent.

Sales

The experience during purchase was excellent. The experience during delivery was great, but unfortunately due to lockdown restrictions it wasn't the best it could have been.

Sales

Seamless and efficient service. Delivery was perfect.

Sales

Given the current Covid restrictions experience was made a easy as possible.