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ABOUT WILLIAMS MANCHESTER.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Completely satisfied, the whole process could not have gone any smoother, which in the present circumstances was excellent service.

Service

Excellent customer service.

Service

1st class customer service from start to finish. There was no reduction in service or support under the excuse of COVID as many suppliers are using

Service

Easy process and pickup

Service

A perfect service and customer service; I couldn't ask more. A professional team

Service

Excellent customer service

Service

Hassle free service. Polite and professional staff.

Service

Was very easy to drop and pick the car up, staff very polite and professional

Service

Very helpful and willing to sort out any possible difficulties without a problem. Slick and professional encounter especially in these difficult times.

Service

Very professional customer experience

Service

Everything done in time given.

Service

really efficient and polite

Service

Easy and efficient service.

Service

There was no cause to be dissatisfied

Service

Pleasant efficient staff

Service

Well organised, polite, clear about what they are going to do. Prompt service and job done well.

Service

I like the booking in procedure, like it that you get a reminder and it was really simple when I arrived and collected my car

Service

said they wash the car on completion,very low standard,let them know numerous times a service his due,each time told me not needed.a week later I get comfermation a service is due

Service

Fully met my requirements

Service

On both visits have received excellent customer service. Firstly to have faulty charging cable replaced under warranty and then for end of warranty check.

Service

Claire is fabulous. She deserves recognition.

Service

Organised and efficient

Service

Timely, efficient and problem solved.

Service

As always, the staff are both professional and friendly in their approach.

Service

Advisor was very helpful and courteous

Service

I was looked after very well and I did enjoyed the courtesy car I was given

Service

All went very smoothly.

Service

kept up to date

Service

Problem sorted and kept fully updated!

Service

I love BMW service

Service

I am satisfied. Video about my car was bonus.

Service

The personal attention to customer remained evident despite the social distancing and other restrictions put in place for COVID-19 pandemic.

Service

Shiraz provided a clear and concise sales service

Service

Please see above. I understand that if a service is due within 4 months or 4,000 miles then it is provided free of charge...however my wife's journeys of 8 miles each day seem to be unacceptable for the car based on your service teams comments.

Service

As previous answer but also the clean, new showroom and service centre were a pleasure to visit and made what was actually quite a mundane task to collect my car after a service into an experience where I felt like a truly valued customer.

Service

Very happy, staff are very kind and lovely

Service

Car bonnet problem was fixed easily and quickly.

Service

Zero problems, did what they said they would do on time.

Service

Good service

Service

Got full detail on what was being done to the car and phone calls if there was any problems was super quick and got sent video footage of what the service team checked what really made it.

Service

Car came back in great condition

Service

Car cleaned serviced and ready on time given,

Service

Kept up to date with progress The service was completed in a timely manner to a high standard COVID-19 practises were spot on

Service

See above

Service

First time using Trafford Park but found it very good will be using again, normally I go to Stockport.

Service

The people. The support from BMW

Service

An issue arose over a defective body part and not withstanding the impact of the Coruna virus the matter was concluded to my satisfaction

Service

Absolutely fine, easy drop off. Easy collection - no issues

Service

Great service, Very helpful on the phone and gave good updates. I think I spoke to Claire who was excellent.

Service

Given the current situation very impressed with the whole process

Service

Quick and efficient service

Service

Excellent in all adpects

Service

Staff very helpful and professional, kept me updated on the progress of my service.

Service

No issues - well organised for covid

Service

As always the best service given.

Service

Service carried out & my car passed it's MOT so happy customer

Service

Even tho they were extremely busy they always made time to take my call when needed

Sales

Brilliant experience - my sales exec Ismail was fantastic and nothing was too much trouble. He is a credit to Manchester BMW.

Sales

This is the 2nd BMW bought from Sana Aslam. She contacted me when I wasn't considering changing my BMW 440i M Sport convertible, made me a personalised offer on an M4 convertible and handled every aspect of the sale perfectly, as she did last time.

Sales

Everything was handled very well under the current circumstances

Sales

Very easy to do business with, they had an X3M to lend me for a day, Richard found a car that matched our requirements, car was ready for collection within a couple of weeks, salesman was very professional and nothing was too much trouble.

Sales

Sales person explained everything no issues nothing was to much trouble

Sales

As above.

Sales

Sana Aslam was great and very knowledgable about the car but also listened to what I wanted and remembered the small details. This made a massive difference and I would highly recommend Williams Manchester.

Sales

I have bought many cars visited many showrooms, Williams at Manchester is by far the best showroom. I bought during Covid and the staff did everything possible to make me feel safe, and still enjoy the new car feeling. Perfect. Great handover.

Sales

Attention to detail

Sales

I had an old 1 series which I was going to VT however AJ was able to work that into the deal for me saving me a huge amount of stress. It really made everything so straight forward and hassle free

Sales

First class

Sales

Smooth and seamless from beginning to delivery.

Sales

Fantastic service from reception to sales to after care

Sales

Michael was helpful and made sure everything ran smoothly.

Sales

It was all just amazing no stress and the updates was good.

Sales

Loved the experience with the unveiling of the car, lovely surprise

Sales

Sales representitive Alexandra Jamison was upfront and appeard to be helpful, friendly and honest.

Sales

AJ who delivered my new car was exceptional and her customer service was extremely good. Makes things a lot easier.

Sales

Absolutely perfect as always. Ismail helped both me and a friend I had referred get the exact cars we wanted, and allowed us to have extended test drives of similar specified cars beforehand. Great service, and left feeling incredibly satisfied!

Sales

The whole process was very well organised, and I was kept well informed during the longer than usual wait, due to COVID-19.

Sales

Service was great even during the pandemic

Sales

Obviously some delay due to covid but turnaround after lockdown lifted was very fast

Sales

The handover was amazing and the staff took the time to show me as much as I needed on the car