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When the car was ready, I was called to make my way back to collect it. The car was ready on timed and returned in a very clean and tidy condition.
Professionally done no complaints
I waited for my car I was given coffee all the staff really polite.I was helped to put the BMW app on my phone.
Everything was great
Service completed and also cleaned the vehicle. A nice touch
Great service even when i collected my car last year
Everyone very friendly and the service centre process is very simple especially for those short on time. Drive in, served, drive out.
Excellent service. Great experience with Williams. Additional car valet service was much appreciated!
Great team, quick service. All staff friendly.
Clear details provided after the service by the service team + confirmatory e- mail.
Car was back early afternoon and even washed !
Quick and easy service
Pleasant and professional staff
Although it was a recall they checked all my car over and the video and information was appreciated as it give me peice of mind that my car was in perfect health.
Issues identified and repairs completed
I've always received excellent customer service at Williams Manchester and I like the fact that I can wait and work during any service-related visit which is convenient. On my last visit Isabelle looked after me and was extremely helpful and polite.
From booking in my service to arriving at BMW every thing went smoothly
I booked my car in for service but halfway through the day remembered my MOT was due for renewal, I rang Williams to explain my problem and it was no problem for them to carry out the MOT , great service.
The whole process of the service was smooth. From being met by my car and then shown to a comfortable waiting area. Car came back spotless as well.
New streamlined service works very well, also good to have the option of viewing work being carried out.
I have never been disappointed with the service.
Friendly, fast and great communication
Really nice experience at the Manchester garage. Drive in bay, hand-over and pick-up so slick especially with current restrictions.
Really good experience. Knowledgeable, friendly and efficient
Faultless contact and clear explanations of work done including great telephone interractions/updates.
Whole experience was smooth with well trained staff answering all questions.
Really can't remember the name of who assisted me but she was really helpful and knowledgeable. The whole process was seamless
Car was booked in for a recall, the whole process was absolutely seamless. Professional and courteous service advisor. Could not fault
Like explained above I just thought the whole service was a good experience.
Very satisfied, the only thing is the cafe is close due to pandemic.
Everything went like clockwork, down to how long it would take the service (to the minute!) which is important as my wife has to wait for the car.
That amazing drive in garage. Felt like Batman!
I was seen very quickly and staff engaged with me throughout the process.
Service for MOT was excellent, slick, professional and on time.
Kept informed of progress of vehicle ( in workshop longer than expected due to issues). A courtesy car was found when it was clear it would be in all weekend.
Courtesy, Excellent time management and treating each customer as an individual, requiring specifically tailored personal requirements
Very professional but also friendly service. Could not find any fault.
Completely satisfied, health check video and report was very helpful and nice wash and vacuum done
very professional did what they said they would and rang me for clarification on items before proceeding
High standards of service and best valet service for free
Facilities are excellent kept me informed
Great work, excellent team
Very good service, approachable, friendly, excellent communication. Best BMW garage I have been to, having been to many!
Unfortunately due to covid there was a lot of restrictions plus no services but had they been in place I would of imagine it would of been perfect. On that basis I can't under score.
The staff are so friendly and helpful n welcoming they go above n beyond. Everything is explained in great detail when having ur car serviced or it's MOT.
Staff were amazing
All went well
Very straightforward and quick turn around
The gentleman from the service department, treated me with respect and was very helpful, keeping me fully updated with the progress of the service of my car. A credit to BMW. Issues with another branch was steering me away from BMW, not anymore.
Quick and easy. Felt like I was in and out within no time.
The lady that took my car for a service was very professional and very smart so I all in all it was a no glitch Operation which I was very happy with
Kept me informed
Everything is well planned for Covid and staff excellent.
You were specific .
The recall visit took place when scheduled, and I was pleased with the car being washed and valeted.
They did what they said they would and listened to my concerns.
I was treated with respect and dignity.
Met my expections in every way . Will use BMW Williams again .
cant fault them
Great experience, love the simplicity of the drive through and was felt very welcome as soon as i arrived
Excellent service from fhe staff
Came in for a repair, working amazingly as of now
All key info shared and smooth easy purchase
The collection day was made very special in an enclosed booth and even had fresh flowers in the boot for my wife. Very smooth BMW, very smooth!
Very friendly and feels like she wanted the best for me.
The purchase of my new BMW went without a hitch, the help I received from Angela Ward and Mathew Bernard (whom I have known for many years) was 100 per cent, they couldn't have been more helpful.
I know exactly what I want, and the price I'm prepared to pay so negotiating is quick and easy
I was satisfied with my experience at the BMW centre in Manchester. I already knew what to expect and had completed a lot of paperwork online, therefore was quick and easy. The experience was elevated by the sales operative David Proctor-Atkins.
Sana Aslam who handled my last two purchases is outstanding in all respects, and made a stressful time (car theft) much more enjoyable than it would otherwise have been.
AJ and Sophie have been very friendly and professional from start to finish. Would highly recommend others to buy. Very happy with my purchase and would buy again
AJ was amazing, always helpful and answered all questions I had.
Car looked stunning on the day we arrived to collect the whole process was seamless and quick. The handover rooms is a very nice touch as is the few complementary gift received as well.
Everything was explained and simple to follow.
As we were treated greatly and made to feel welcomed at all times Mike was a great sales man very co operative
It was a very relaxed process but thorough leaving us with no questions or concerns at the end of the purchase.
It was made and delivered quicker than expected. I ordered online during a lockdown so was worried about the colour. Richard went above and beyond and put it in the forecourt for me to see the colour to check I liked it
Excellent service from start to finish
As stated above. David found a car of my choice, offered me a great deal and gave outstanding communication throughout.
Everything went smoothly and they are easy to deal with
Everything was handled so diligently and efficiently.she is an excellent customer service person. Loved having her as our advisor.
Again the sales rep Sana was professional and friendly and easy to work with. Also love the car
The staff are welcoming and helpful.
With the covid restrictions it was perfect. Perhaps a little bit more about the functionality of the car - but I am being very picky
100 per cent satisfied, Ismail on sales was very knowledgable and polite and a pleasant young man to deal with, from walking in at reception all the staff were very welcoming.
Ismael did a wonderful job keeping me updated with the progress and continued to answer any concerns I had. He made the journey really pleasant.
Because of the current lockdown situation, all of my recent dealings were conducted via telephone, but Angela still make it a great experience despite the restrictions, making sure I was able to explore the many options to get the right car for me.
Excellent. Very professionally handled during the COVID restrictions
Sales are great. Angela was first class. ??
It was flawless from start to finish
Helpful, informative and easy to deal with
Good friendly service
Sana was brilliant, nothing was too much trouble and her personal videos really kept me in the loop.
Sana did a superb and thorough handover despite difficult circumstances due to Covid
Impressed by Sana's approach to customer service and felt like I was getting the best deal for what I wanted
I thought Alexander Jamison provided an excellent customer service experience all the way through the process of me purchasing my new car. She answered all my questions and made this process easy.
Was a pleasure to deal with your salesman Ismail, who explained everything in detail and kept us informed during the purchase process.
As mentioned above Ismail kept me completely informed of delivery status, and actual handover was efficient and smooth.
Callum was always in touch, contactable and easy to deal with
David my sales advisor was helpful and knowledgeable at all times from start to finish of my sales journey.
Had the amazing sales advisor and will always keep coming back to his service. I thank Ismail for his amazing service provided
Even during lockdown, we were kept up to date with delivery information.
As above. I tried another dealer but they weren't proactive or interested. Partly I feel as a single female. Williams Manchester had looked after my daughter and came highly reccomended. They were honest and did what they promised. Excellent.
The experience during purchase was excellent. The experience during delivery was great, but unfortunately due to lockdown restrictions it wasn't the best it could have been.
Seamless and efficient service. Delivery was perfect.
Given the current Covid restrictions experience was made a easy as possible.