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ABOUT WILLIAMS MANCHESTER.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

High standards of service and best valet service for free

Service

Great work, excellent team

Service

Unfortunately due to covid there was a lot of restrictions plus no services but had they been in place I would of imagine it would of been perfect. On that basis I can't under score.

Service

Premier service

Service

Very straightforward and quick turn around

Service

The gentleman from the service department, treated me with respect and was very helpful, keeping me fully updated with the progress of the service of my car. A credit to BMW. Issues with another branch was steering me away from BMW, not anymore.

Service

The lady that took my car for a service was very professional and very smart so I all in all it was a no glitch Operation which I was very happy with

Service

Quick and easy. Felt like I was in and out within no time.

Service

Kept me informed

Service

As above

Service

Everything is well planned for Covid and staff excellent.

Service

Easy

Service

You were specific .

Service

The recall visit took place when scheduled, and I was pleased with the car being washed and valeted.

Service

I was treated with respect and dignity.

Service

They did what they said they would and listened to my concerns.

Service

Met my expections in every way . Will use BMW Williams again .

Service

Came in for a repair, working amazingly as of now

Service

Great experience, love the simplicity of the drive through and was felt very welcome as soon as i arrived

Service

Excellent service from fhe staff

Service

cant fault them

Service

Just the ease of booking and the swift courteous service I received from all members of staff involved

Service

The whole process is made very easy and the staff are first class in attending to you

Service

As above

Service

Outstanding customer service

Service

Overall the service was excellent

Service

The problem was identified and rectified very quickly, really satisfying.

Service

Reasons above- I have not always had service of this quality from other dealers.

Service

Work wa carried out

Service

Excellent communication throughout. Clean and comfortable waiting area. Good covid precautions.

Service

Customer services is fantastic!

Service

Can not reccomend Isobel enough she was so friendly and polite and is a credit to Williams manchester

Service

Probably because of Covid then a recent issue took longer than usual to res6.

Service

The whole process could not be faulted.

Service

Sophie said it would be about 2.5 hours so when she rang me a bit sooner it was great.

Service

Great process with the drive through drop off and pick up, efficient service, and professional, friendly and knowledgeable staff.

Service

Good quality of service

Service

Brandon kept me informed constantly

Service

The whole experience was perfect, from my first call to book in the service to dropping the car off I knew exactly what was needed and was kept fully up today

Service

I cannot ask more than was provided.

Service

Ease of booking and procedure

Service

As above covid measures in place were good too.

Service

All good

Service

Professional service

Service

Same

Service

From customer reception to the handing over of my car following service every request I made was carried out

Service

Very efficient, and good communications keeping me informed. Told me up front what the costs would be and stuck to them.

Service

Time went by quickly and was well looked after

Service

No fuss no problems very afficent

Service

The service was professional and courteous. They ware flexible when informed that I planned to wait and adjusted their schedule

Service

The staff at the site are very caring and knowledgeable and nothing is too much trouble

Service

Car MOT and service plus valeted.

Service

Very friendly staff

Service

Great staff and work extremely efficiently

Service

My advisor was very friendly, gave confidence and kept me updated. I received a call when the car was ready and also an apology as they were unable to clean the car. I would like you to pass on my comments to the advisor.

Service

Good communication

Service

Very satisfied on arrival and departure in one roof

Service

As previous answer

Service

they were very informative and i didn't have to wait around as i had a courtesy car

Service

Your customer team in Servicing make the experience easy and pleasant. They are definitely an asset to be valued.

Service

Like I said staff brilliant and so helpful

Service

i was very pleased with evrythng

Service

Car was returned on time , no extras and cleaned

Service

I like new set up at Trafford park BMW service centre

Service

No fuss, positive and speedy attention and advice.

Service

This was my second visit and I came back to Williams Manchester because I trust their expertise and skills.

Service

See above

Service

Brill, very accommodating

Service

I will definitely be coming to Williams again!!

Service

Couldn't of been more helpful. There was somewhere comfy and warm to wait which was a bonus.

Service

I was treated with COUTESY and kindness as expected from an organisation as yours .

Service

Too class from start to finish

Service

Fast and efficient. Also covid safe and ensured my car was covid clean too

Service

As above. The meet and great and hand back was perfect. No waiting no messing allowed me to get on with my day A1

Service

Happy with Brandon , second time dealing with him . Very happy

Service

My car was given a complementary health check and the service technician kindly sent me a video of the inspection. It was good to see my car had a clean bill of health.

Service

Good quick service

Service

Kept informed at all stages

Service

So easy to drop off. Was waiting a little while on pickup to even see anyone but what can you do, sometimes you have to wait. Very respectful of my car.

Service

As above

Service

Efficient, quick & great customer service

Service

The tyre was out of stock but they managed to get me one within 48 hours.

Service

As above

Service

As above

Service

Great location as really close to home ease of use for booking on line and everything was on time and ran really smoothly new service drive in experience meant I didn't get wet or cold absolutely brilliant ??

Service

The service you offer is very good and is the reason why I'm loyal to the BMW brand.

Service

Very satisfied, Sophie handled and made my visit to Williams to have my car serviced very easy

Service

Adapted very well to the covid crisis with drive in service

Service

In addition to the service the car was returned gleaming .

Service

Provide a great customer experience.

Service

As i said above i couldnt find any fault with the service

Service

so easy during a difficult time due to the covid pandemic

Service

All comments covered above

Service

Was no problem all work done

Service

Everything was resolved

Service

As above

Service

Wonderful

Service

very well managed

Service

The salesman is very good explaining the car

Service

Rebecca Coop was spot on with her advice and knowledge of the vehicle

Service

The lady at BMW Trafford who looked after me, I think she was called Sophie, is a credit to your organisation. She is friendly and professional and nothing was too much trouble.

Service

Always faultless, Matthew Bernard is a credit to the company.

Service

The service was good - centre did well especially considering operating under covid conditions.

Service

Ease of doing business

Service

Sana was brilliant, nothing was too much trouble and her personal videos really kept me in the loop.

Sales

Sana did a superb and thorough handover despite difficult circumstances due to Covid

Sales

I thought Alexander Jamison provided an excellent customer service experience all the way through the process of me purchasing my new car. She answered all my questions and made this process easy.

Sales

Impressed by Sana's approach to customer service and felt like I was getting the best deal for what I wanted

Sales

David my sales advisor was helpful and knowledgeable at all times from start to finish of my sales journey.

Sales

Had the amazing sales advisor and will always keep coming back to his service. I thank Ismail for his amazing service provided

Sales

Even during lockdown, we were kept up to date with delivery information.

Sales

As above. I tried another dealer but they weren't proactive or interested. Partly I feel as a single female. Williams Manchester had looked after my daughter and came highly reccomended. They were honest and did what they promised. Excellent.

Sales

The experience during purchase was excellent. The experience during delivery was great, but unfortunately due to lockdown restrictions it wasn't the best it could have been.

Sales

Seamless and efficient service. Delivery was perfect.

Sales

Given the current Covid restrictions experience was made a easy as possible.

Sales

Excellent salesman

Sales

Good customer service. Price I wanted to pay

Sales

Great experience.

Sales

Matthew Bernard and Callum Fraine were perfect to deal with from start to finish

Sales

We dealt predominantly over the phone and emails but was kept fully informed right until collection

Sales

Courteous and helpful

Sales

the lady who sold me the car sana aslam did the absult best, she provided my family with a happy experience when chooseing a BMW

Sales

Richard was very knowledgeable and really listened to my requirements for both the car and my affordability. Richard continued to keep me updated on all aspects during the purchasing process.

Sales

Shame I wasn't able to go into the showroom due to lockdown but all was handled well over the phone and the handover was done outside

Sales

Due to COVID restrictions the car was outside when collected and not in the showroom. The salesman did his very best under the circumstances.

Sales

When contacted good prompt responses and courteous when attending site

Sales

Under the current situation it was a very straight forward process

Sales

Car came a month early , and in this year of the uncertainty, the Staff were excellent

Sales

It's stressful changing cars under any circumstances, but Covid has made it more so. I felt very confident that Williams Manchester had done their upmost to ensure customer safety whilst still delivering the highest possible standard of service.

Sales

So easy to do the hand over