"Nathan was excellent. Very responsive to our needs."

"Feels like once BMW have his money they are no longer interested."

"Outstanding level of service from this dealership, Matt is an outstanding salesman"

"Sales staff were very pleasant and friendly,but their product knowledge of this new car wasn't fully informed"

"I went back to Williams because i was so pleased when i purchased my previous car.Fram Mathew. He took me thought teh process with speed he knew i had very little time and efficncy"

"The sales team worked well to find a vehicle that met my requirements. The balance of a commercial and personable approach was very good and the process felt enjoyable to go through."

"We received excellent service from all staff members and salesmen. Thank you"

"Salesman was very attentive at every stage and kept us informwed on the cars delivery process."

"Excellent service from Sales Exec, Nathan Kirkham. Kept us well informed throughout order delivery of vehicle and was very helpful when we wanted to make some last minute changes."

"Exceptionally satisfied. A perfect buying experience."

"Ismail was very helpful with great communication from start to finish"

"Matthew looked after us nicely."

"excellent service"

"Matthew could not have been more helpful or attentive. Rapid responses to emails and regular communications updates from him. Just one minor thing missing a bunch of flowers for my wife when she collected what is her new car."

"Purchase and delivery was fine but I did not feel the dealer went the extra mile to help me. Also was not given a wash products bag that my brother received when purchasing his BMW from another dealership."

"The sales executive Jamie was very helpful and shared my disappointment when my car was not ready on time. He provided a loan car and all worked out well in the end."

"yes very well explained and he took his time going through things so i was comfortable"

"Williams Mcr were excellent. I dealt with Chris and Shahid, and they were both knowledgable and enthusiastic."

"Sales person listened to our needs offered us a test drive when we expressed uncertainty about new engine and when we discussed budget he ensured it was in our budget and prompted us to tell him exactly which finance option we wanted dep or lower mon"

"Great service and the whole experience was great"

"Too many things happened at the dealer's convenience, rather than at my convenience as the customer. Payment options were not explained in good time. Too much was last minute or after."

"Certain options were not discussed until handover, the test drive was too long. Was told at a late stage that a bankers draft was not acceptable"

"Agreed price beforehand and then told by reception that brake fluid price did not include the fluid Then asked for minor check on clutch in view of above and given the impression I was asking for the earth."

"See first comment. I can only ever be completely dissatisfied when I'm paying in excess of 500 per month for a car that doesn't work properly no mater how many times it is returned for repair."

"lsot service book when it went in for service, still waiting for it to be found, plus the print off promised"

"It is expensive."

"the pick up was a bit hap hazard as the dealership did not have my new number and i was on holiday. ."

"Absolutely fabulous."

"the did not reset the service mileage counter"

"Air bag light on requires reset £90 quoted but requires further work to turn off."

"very happy with my dealer in Manchester"

"Excellent dealership, the staff in all departments are second to none"

"I was well looked after by the dealership."

"Very quick in and our no waiting"

"a pleasure to deal with williams"

"I feel the dealership should have done more about the cracked wheels."

"Always good sevice at Williams."

"They were extremely helpful. It was very good. They were very efficient. They are great."

"They did what they said they would do."

"Ivan was very good."

"Again the cost of repair."

"They told me my car would be ready for a certain time and it was 1 hour late"

"The fault was not rectified."

"As I had to wait for the valet they gave me a voucher for a free MOT."

"Very satisfied with the service. An assumption was made before an investigation had been done."

"My car was the service dept to have the leather on the drivers seat replaced on warranty from wear and tear done by the previous owner. The service team were freindly and professional and loaned me a lovely car for two days. Good experience."

"The parts ordered were not colour coded properly. I was told they would call me Saturday as they kept the car Friday night I ended up calling them and I was told that it might be ready for the afternoon I had to make a fuss to get it on time."

"They have made the problem with the steering wheel worse but it's normally good service."

"They're great and the staff are very helpful."

"16 times the car has been in the repair shop and still it isn't fixes"

"Louise Dixon and Ivan Metcalfe were excellent service advisors."

"i was informed i would be taken to my place of work and picked up again after the service .i have never had to change the spark plugs before ."

"The horn seems to have changed dramatically since it went in for service."

"They said the car would be ready and it was not ready until the following day."

"Service advisors are always fantastic cannot praise them enough."

"Very profesional and always spot on."

"it was a blue chip experience"

"Absolutely fine"

"Had to wait to be served and was late for work. Then I was charged more than I was quoted. Not very good."

"Williams have always provided a professional service and cannot be bettered"

"prompt service"

"a charge is now levied for a courtsey car, not what i would expect after spending over £50k on a car."

"They were very helpful, with regards to the spare key."

"Spot on. Very quick."

"i am very happy with the dealership they kept me well informed"

"When I booked my vehicle in I was told I could wait for my vehicle to be done but on arrival I was told it needed to be in most of the day."

"Had an oil service and health check that was a waste of money at £90.00 + vat. The dealer advised they could not clear the warning light on the dashboard unless I had the check carried out."

"Very understanding."

"There is a lack of attention to detail. I had to go back three or four times for the same problem."

"Whilst in for the parking sensor I had to go back the following day as one of the brackets which holds on the bumper had been snapped , I then discovered a screw which holds on the rear valance was missing causing a third visit for the one job."

"It was a good service."

"The whole experience was completed in in a totally professional way, the staff went out of their way to explain the procedures"

"Dealer unable to diagnose the fault as it had not been recorder in the on board computer. But staff were helpful and car was cleaned on collection"

"My Husband and I were greeted at reception and then directed straight to the Customer Service desk,where we were dealt with,both efficiently and friendly,by a lady I think called Katie,who was so pleasant,and told how long the service would take."

"Very good and efficient service provided by the customer service agent, Katie. I cant thank enough for the promtness and professionalism. That too with a smile on the face"

"Rattle returned after being sorted, car returned not valeted. Usually excellent service"

"as expected ,they did everything to mine satisfaction"

"Always very good service at the Service desk and by the mechanics.Friendly and efficient."

"The oil sump cover was not secured after during service and in consequence dropped off on my drive when I returned home after service pickup."

"I think the dealership is a cut above the others I have visited. The staff are very professional in every way and they are exactly as I would expect a BMW dealership to be."

"DOG GUARD AND NEW WINDSCREEN WIPERS FITTED ALTHOUGH BOOT COVER NOT PUT BACK PROPERLY"

"The tyre pressures were left incorrect, but otherwise everything else was fine."

"Very helpful and ensured MOT exam took place in time"

"Replace battery warning. Informed may be chargeable if driver profile. Replied put in a battery that can take load. Problem caused by software. upgraded v2 to v3. Had been told previously 250 to upgrade. Done under warranty."

"Garage really helpful, I waited while my car was done and they made me very welcome."

"staff are verygood and helpful"

"Fault on onboard computer was not solved"

"Very expensive indeed COst of changing the bulb, very dispraportionate"

"My experience with this dealership means I will never go back there again. I am looking to see if there is anywhere else I can for the future"

"Very pleasant and helpful staff, when I picked my car up it had been valeted, a very pleasant surprise"

"Excellent"

"would have rated higher if mpg hadnt dropped straight after service"

"Have used Williams Manchester since 1986, cant praise them highly enough"

"Very courteous"

"The service from staff was excellent the only issue I have is having to pay for a diagnostic text even when getting BMW to repair what ever fault exists."