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ABOUT WILLIAMS MANCHESTER.

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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BMW Help: Recalls

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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Employees from the Williams Group Take on the Adrenaline Rush

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Williams Group Employees Prepare for Charity Run

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Always do a good job

Service

I needed a repair to my boot .The car was just out of warranty but the manager agreed to pay for the repair in full

Service

Perfect

Service

GOOD

Service

I found dealing with Alexandra Jamison very pleasing. She was very calm, professional and helpful in all aspects of the sale. She was very open and honest. I will be recommending her to my friends if anyone is interested in buying a new BMW.

Service

Excellent service from Williams - special thanks to Mike Warrington

Service

All my dealings with the Williams store were excellent.

Service

Work carried out on time, very polite staff.

Service

The job of changing wheels was done but the tyre pressures of the standard wheels being fitted were not checked, they were all low setting the alarm off so I had to pump them up myself

Service

Took a while to get my car after the service as my car had been blocked in. Otherwise good service.

Service

From receiving the first call telling me that service was due, I probably dealt with four/five different people in the service department. At every stage all involved knew exactly what was going on. Great communication and excellent internal system.

Service

As I said the service was excellent.

Service

i particularly ask for David Mellor Service Advisor as he provides continuity and someone who has been most helpful in the past. I never feel embarassed with david if I have to keep taking car back for further servicing.

Service

Listened to my issues and given a positive and reasoned response

Service

good n easy service

Service

The ease of booking, choosing a suitable appointment, accommodating my requirements & speed of service.

Service

Good communication, quick turnaround, lovely showroom

Service

Efficient service desk, polite and friendly, everything explained well

Service

Service completed

Service

They kept me informed and contacted BMW Breakdown service on my behalf regarding the hire car.

Service

Service was excellent

Service

because the service was exelent

Service

Extremely efficient and everything went like clockwork.In particular, on the day my vehicle was booked in (for a propshaft product recall) and despite the fact that it is clearly a very busy service centre, I was never hurried & felt welcome!

Service

Nigel has been brilliant through out, with answering my questions, concerns and helping build the right car

Service

Very efficient and good to have facilities to work while I waited (wifi, coffee etc)

Service

Accommodating of my needs regarding time to drop off an pick up

Service

The whole process was made easy to understand and went smoothly from first contact. The finance agreement was well explained and entirely satisfactory.

Service

Very efficient

Service

I bought my car at Williams Rochdale but Manchester branch couldn't have been more helpful from Reception staff to mechanic who went that extra mile.

Service

Met timescale and budget/quotation for service and MOT

Service

I felt that staff was knowledgeable and helpful.

Service

No problems

Service

Everything was looked after ok

Service

Every detail is covered, down to car valeting. Explanation of all detail comes without asking.

Service

On this visit, I received the service I expected.

Service

Very good service, but as always with BMW service the price was way over the top

Service

Mission for the staff is to keep me moving, very accommodating in letting me leave the car there whilst I travel away, come and pick it up the following day or whenever it suits my travels. Much appreciated

Service

Car was done quickly and on time

Service

We needed a courtesy car had to wait two weeks to book the car in so we could get one

Service

Please read above. Very poor customer service. Agent diagnosing the problem, making me feel responsible for satnav issues. Quite rude, unfriendly and unnecessary comments

Service
Thank you for the feedback and we're very disappointed this was your impression of the service provided by Williams Manchester. The Service Manager will contact you directly to discuss further.

Nice people but the focus is not on the individual customer any more. Any issue outside of a processed norm is not able to be dealt with at Williams.

Service

Despite being on the servicing package with MOT protection I did not pass the mot and BMW did nothing about it

Service
Thank you for the feedback Mr Cennamo. Manchester's Service Manager will be in touch to discuss your comments.

Service was fine, service cost and plan are disappointing

Service

Good staff, knowledgeable in area

Service

all matters were dealt with fully , the reception staff went out of their way to be helpful and the car was returned spotless

Service

Did the service, front pads were needed according to service indicator, inspection revealed not required so reset FOC and did not try to replace parts unnecessarily.

Service

Faultless.

Service

Well presented

Service

Your lady on the maintenance team handled it perfectly, better than usual

Service

Fantastic service. Really friendly and professional. Opening hours allow me to get into the garage around work.

Service

Kept up to date throughout

Service

The sales person dealing with my transaction was thorough, helpful and efficient. The service staff equally so

Service

Excellent service feedback and Lee at the service desk at Williams Manchester was very friendly and proffetional

Service

2 issues that the car went into service for - were apparently addressed at the garage - with no issues reported back.Both problems still continue

Service

Very efficient

Service

Great service. Service reception were not expecting me (screw up with oxford road) but Cathy soon sorted the issue. Got a call within 4 hours - service complete. I was a bit worried yesterday the screen told me that I had no oil and should fill 1 ltr

Service

I was dealt with quickly and courteously.

Service

The staff were knowledgeable, polite, friendly and professional. They went over and above to ensure I was happy.

Service

My car was cleaned after the service is done.

Service

The whole experience was seamless,from contacting the dealership to arrange for the work to be done,indeed,I had three reminders to confirm the date.On arrival I was dealt with speedily.I was given a time for the work to be completed,and it was.

Service

didn't realise if i had an issue with my car that I could not get someone to look at it whilst doing the service as it was booked as a fast tracked service so had to bring car in again -

Service

Good customer service from reception to service advisor

Service

you can do with a better taxi/transport provider as I have always waited for 30mins for a taxi after dropping my car.

Service

They always (have used them a couple of times before) go the extra mile. When I got a nail through a tire as i set of on important journey they had me back on the road in an hour.

Service

Long wait for service agent when dropping car off for servicing

Service

the service was very good despite some members of staff not being in on time due to bad weather . A fault I reported the tailgate rattling was fixed the same day as the service

Service

I always get good service from David, my favourite service advisor at Williams Manchester. He seems to know the cars and understands any issues I've needed to have looked at under warranty. I have also had an expensive steering rack replaced

Service

Staff were professional, courteous and helpful with a smile. Work carried out on time and talked through.

Service

On collection computer glitch meant invoice could not be printed. Promised it would forwarded to me. Still waiting.

Service

great service

Sales

Wasn't fully confident with purchase until I drove the car

Sales

I give it 4.75 stars because its Crammed , chlostrofobic , the location is very poor . Its a great pity because all else very good .

Sales

The Manchester centre is always nice and open. The staff are always friendly and accommodating, especially Elliott who guided me throughout the process and was very patient with me! :)

Sales

Nice coffee and cake lol also friendly staff

Sales

No waiting. Warm friendly greeting. Tea coffee even snacks. Very comfortable.

Sales

Reception staff very welcoming. Nice seating area with drinks available.

Sales

Again just a very easy process no worries

Sales

Everything ran with the utmost efficiency. A superb experience.

Sales

Friendly, helpful

Sales

Staff were very friendly and knowledgeable.

Sales

Whilst talking through the disability scheme Nigel Dentith Was most helpful and if I have any questions he answered them with no hesitation he really knew his stuff thank you

Sales

A mistake had been made over the handover of my old car so Mike Warrington came in on his day off to complete this rather than making me wait until after the bank holiday he was also unwell and still came in

Sales

I felt comfortable with the process and get I was being listened to and understood. Got what I wanted at a very good price.

Sales

Every effort was made to deliver the car as agreed despite changes caused by me. Kept informed of progress of delivery on a regular basis. Excellent manner of sales executive. We felt that nothing was too much trouble and never felt rushed. Well done

Sales

Very well treated. Given help and advise

Sales

I was made to feel very welcome and the paperwork was easy to complete and Nigel made helpful suggestions

Sales

Understood the deal I needed and made it a pleasurable experience

Sales

Very good- great service, great hospitality and an overall great experience.

Sales

Nigel was very polite and explained everything about my new car and shown us how it all works....before and after I picked up my Bmw.

Sales

Elliott Norton at Williams Manchester took care of everything from start to finish with attention to detail and with a real professional, personable touch. I was going to buy Mercedes but Elliott won me over with his excellent service levels.

Sales

The customer care and service I received was second to none. Nigel Dentith at Williams BMW was such a fantastic help - fast replies to any queries and all information in order. Upon collection of the car he gave me both time and excellent service!

Sales

I was very happy with the service that was given by your salesman Nigel Dentith at Williams Manchester. He kept me well informed from ordering the car, he kept me updated when the vehicle arrived and arranging a suitable time to collect my vehicle.

Sales

Options and choices explained well. Delivery was punctual. The hand-over, explaining the car and its functions was clearly explained until I was confident to drive it.

Sales

Michael Berry at the Manchester store was brilliant excellent sales man!

Sales

I felt welcome every time I was there and the girls behind the main desk was very helpful and the staff in general were great

Sales

Arrived on time, clean, ready to drive away after a quick refresher tour around the functionality of the vehicle by Sana.

Sales

For the second time in 6 years, I was picking up a new X3/X4. Having spent over £40k, I thought that there might be a bit of a fuss/special treatment. No such thing. I could have been picking up a £10k second hand vehicle and had similar service!

Sales

Ash who helped me with the latest car was great.

Sales

Ashley Humphreys was extremely helpful and informative.

Sales

It was slow to get initial responses to e-mails, especially as Williams had approached me about Black Friday deals in the first place, and I was on the verge of going elsewhere. Once the salesman realised I was a serious buyer, things improved.

Sales

Chris the salesman was so nice.He was very informative, patient, professional, courteous and answered every question we asked confidently.We were looked after with beverages & biscuits.Our experience with bmw is second to none & that’s why we return.

Sales
Thank you for the positive feedback Mr Knowles which is greatly appreciated.

Kept well informed

Sales

Very well treat by the salesman dealing with my purchase

Sales

The transaction was done so smoothly and efficiently without any pressure from the salesman Mr Holloway

Sales

Could not of gone smoother from star5 to finish the sales man mike Warrington did everything for us and explain everything every step of the way

Sales

It was an exciting experience and fun.