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ABOUT WILLIAMS MANCHESTER.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very attentive , prompt , got car back to me at short notice

Service

The attention/service is always very good.

Service

Fast track service was great and very useful.

Service

Have always been impressed by the professionalism shown by the staff,from reception,to service desk ,through to technicians.

Service

This is my 3rd BMW from Williams and have always been satisfied with the products and service.

Service

I have been a BMW customer for 8 years now I have always used BMW for my servicing, MOT's and anything else that's been needed on my cars I was a little disappointed on the waiting time and lack of staff on the service department this time round

Service

Dave the service advisor was brilliant in organising every detail of my vehicle repair.

Service

always very good

Service

Nice friendly staff

Service

In and out in no time job done excellent!

Service

As above. All done in a very friendly yet thoroughly professional way.

Service

Friendly efficient and fast service

Service

Free taxi home

Service

Its no so much the service - but the explanation of the service. I feel staff should do more to explain the specifics of the service. Especially if its a big service i.e. oil and filter changes on a high performance engine.

Service

Polite and friendly service. Nice reception with good facilities. Complimentary valet. Taxi part paid for.

Service

Car was serviced while I waited and staff looked after me

Service

Prompt service and on time.

Service

The staff were ok, but the environment no longer feels like I matter, its more of a conveyor belt and whilst they use 'Mr' and 'sir' it isn't backed with any enthusiasm.

Service

Great customer service, friendly & helpful staffPrompt service and feedback

Service

Everything completed to my satisfaction

Service

Satisfied overall, but from what I could see the MOT test was outsourced, so 4* not 5*.

Service

High quality of service from the sales women from beginning to end of the process, very helpful. Went above the call of duty.

Service

Excellent service every time

Service

Bmw service prices are expensive

Service

Had flat tyre over the Bank holiday weekend following the service...took to Kwikfit who advised it was a faulty value, which they repaired...however, they also advised one of the bolts had been put in and possibly cross threaded or tightened too much

Service

The whole process worked well

Service

Always do a good job

Service

I needed a repair to my boot .The car was just out of warranty but the manager agreed to pay for the repair in full

Service

Perfect

Service

GOOD

Service

I found dealing with Alexandra Jamison very pleasing. She was very calm, professional and helpful in all aspects of the sale. She was very open and honest. I will be recommending her to my friends if anyone is interested in buying a new BMW.

Service

Excellent service from Williams - special thanks to Mike Warrington

Service

All my dealings with the Williams store were excellent.

Service

Work carried out on time, very polite staff.

Service

The job of changing wheels was done but the tyre pressures of the standard wheels being fitted were not checked, they were all low setting the alarm off so I had to pump them up myself

Service

From receiving the first call telling me that service was due, I probably dealt with four/five different people in the service department. At every stage all involved knew exactly what was going on. Great communication and excellent internal system.

Service

Took a while to get my car after the service as my car had been blocked in. Otherwise good service.

Service

As I said the service was excellent.

Service

Listened to my issues and given a positive and reasoned response

Service

i particularly ask for David Mellor Service Advisor as he provides continuity and someone who has been most helpful in the past. I never feel embarassed with david if I have to keep taking car back for further servicing.

Service

The sales person Sana Aslam was fantastic, nothing too much, kept us updated each week from the date of placing the order and made me feel that I was her only customer. Cannot rate her highly enough, best sales person I have ever dealt with.

Sales

Great advice and service

Sales

Delighted with the sales experience and I was also appreciative that the centre was able to deliver the car to me (rather than me picking up), but the car was delivered dirty and not to the usual standard i would expect for purchasing a new car.

Sales

Extremely satisfied, as commented on above - Alexandra was excellent.Delivery was on timeNice personal touch - flowers etc

Sales

The customer service provided through out my transaction with Williams bmw Manchester was great however as soon as i stated I wasn’t happy with having the wrong interior they suddenly started only conversing with me over email and were very unhelpful

Sales

From the test drive to the drive away the whole time was a pleasure

Sales

Quick, efficient service, staff very knowledgeable and a great overall experience.

Sales

Wasn't fully confident with purchase until I drove the car

Sales

great service

Sales

I give it 4.75 stars because its Crammed , chlostrofobic , the location is very poor . Its a great pity because all else very good .

Sales

Nice coffee and cake lol also friendly staff

Sales

The Manchester centre is always nice and open. The staff are always friendly and accommodating, especially Elliott who guided me throughout the process and was very patient with me! :)