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ABOUT WILLIAMS MANCHESTER.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

It took longer than expected which is absolutely fine as I had a courtesy car but I was not happy that the car mat (driver seat) was covers with oil / black grease patches and my belongings from the boot (eg yoga mat) was covered with it too.

Service

Good service, did exactly what was needed to be done.

Service

Pathetic would never got there again!

Service

New system for booking in meant I waited half an hour to book in and three quarters of an hour to get the car back.

Service

The service team were very attentive and friendly. Car was returned very clean.

Service

Time before being able to book in has been 3 weeks or more. Poor communication of repair status and notice of availability of car. Customer here since 2006, now service response is worst it has ever been. Next car will not be from here again as slow

Service

I took my car in for a speaker replacement. The engineer & service staff I originally dealt with left, the others didn't have a complete understanding of the issue wasn't fixed properly. Now I'm booked in after 1 whole month to take my car back again

Service

Had to visit twice to get nitrous oxide sensor changed, each time the lady at desk offered send home with taxi worth £5. It's a shame that I paid a lot of money to buy this car, they are giving £5 for a taxi. POOR EXPERIENCE

Service

As stated above

Service

They don't return calls

Service

The staff always go above and beyond

Service

There is no sync among your teams, i bought the car on feb 2019 and less than a month after i experienced a gear problem which was solved by the emergency team, which advised on that time that the car needs software upgrade, the service team said no

Service

Car seems to be not valeted inside

Service

The friendly polite staff make visiting BMW welcoming experience

Service

I have sent a complaint and still waiting to hear from BMW Williams service manager.

Service

Jake the gentleman who helped me was great.

Service

All work done on time and as requested

Service

Good service and friendly.

Service

It took many calls over a period of 3 weeks to make a booking for a service. I was promised a call back which I didn't receive too. The reason given was due to a recall but there should be ways of booking online to ensure customers have an option.

Service

For the price of the service we would have expected the ad blue to have been topped up and tyres to have been checked. They were under inflated. Years ago the software would have been updated and it wasn't. The service is too rushed and it shows.

Service

Very very satisfied with the service and the staff

Service

I was advised my car was a 90min drive through service, arrived at 8am as agreed then to be told it's going to be 3hrs eventually left at 11am to go on a golf day which, then had to go back due to engine light coming on due to something not done righ

Service

The car isn't showing up as having a service pack on BMW systems for other dealers.

Service

I was informed that my brake oil will be topped up and i ll have to pay for it..which made me worried, then on collecting the car this was not mentioned at all.

Service

Warranty issue month into ownership; away 2 weeks; few updates. Courtesy car initially alternative brand with very expensive fuel economy; managed to request a change as told car not ready. told car ready after fuelling replacement. Ours not washed!!

Service

I was advised at the service desk that the work was not necessary in rather an offhand way & was left with the impression that it was preferred that I left at that point. I asked that the work go ahead & was told a price would be worked out.

Service

The service was fast and good. The vehicle wash left a lot to be desired - such as oil over the bodywork.

Service

End of warranty check. It was not spotted that break fluid would need changing 1 day later this was inconvenient and could have been done at the time

Service

Williams in Manchester have been very good other than having the same issues as Warrington with very long wait times for service and even longer if I need a loan vehicle

Service

because the atmosphere was so welcoming

Service

Access, pleasant staff, near to metrolink

Service

The car hadn't been cleaned or washed inside or out really really disappointed with this as the last time it was in for repair it was cleaned.

Service

Service excellent as ever. However , one issue with water welling in sill could'nt be resolved.

Service

As above massive waste of time and would not recommend or ever in my life attend this place again

Service

My car was in for several days as parts not available, no courtesy car available so had to resort to train/taxi. And when I collected the car 4 days later it hadn't been cleaned- I would have thought this would be part of the service.

Service

I was told car would be returned to me,serviced,washed etc.this was not the case.i was told that the vehicle had puncture and tyre would need replacing, authorisation form was sent to me to ok the works. On inspection next day it was found not true

Service

My at went in for a device and the oil filter housing broke down. They had to keep my car because a part needed ordering. Williams put me in a courtesy car but made a big fuss about inconveniencing me to change for a manual car from enterprise

Service

Very responsive once the car was seen. There is a long waiting list for service appointments.

Service

It was ok but you told me you had repaired a connection to a break light and you clearly haven't as the warning is still coming up

Service

Noise still exit in the brake padel. Brendan offered family dinner for compensation which I refuse to take it. I rang Brendan again on 19/03/2019 to inform him about did not rest emission test date on the trip computer, left the message till now no

Service

My vehicle has a tracker fitted, the way in which the vehicle was been driven reflects the attitude towards its customers, the rapid acceleration and breaking is totally unacceptable. The vehicle was tracked at 52mph in a 30mph zone.

Service

I had a problem at very short notice, which was resolved very quickly. I contacted your team member Claire Heaton, who resolved the situation almost straight away.

Service

Brilliant cars and good customer service experience got car back spic and span every time

Service

Excellent service

Service

All good; I dealt with Brendan, who was efficient and courteous.

Service

As Above... plus I can hand my bmwx3 back at anytime, and I am looking at Mercedes Manchester for a better customer service, Williams BMW should be embarrassed with how they have treated my partner who is a working mum with no car...

Service

You didn't realise it was booked in for service you thought it was just an oil problem fix so was messed about for a second time I couldn't believe the utter discontent and the way I have been treated at bmw manchester will be using Stockport garage

Service

Nigel was very quick to respond and nothing was too much hassle

Service

Bmw when beyond the Sevice,when I asked them if I could wait when the Sevice was being done . They finished the FULL SEVICE in record time so I didn't have to wait to long.

Service

I had been told when I dropped the car off that it would receive a valet, however im not sure if this is general practice as it didn't happen. Slightly confusing.

Service

good service when car in for a service

Service

Unable to do all the work I was expecting as they over booked with work. The car was returned to me but they didn't bring a card machine so I couldn't pay and they couldn't leave. I had a warning for an overheated clutch from how it had been driven

Service

Booked a fast lane service but kept waiting to hand the car over

Service

Felt like they didn't have time for my service due to all the recalls

Service

I was completely satisfied with their customer service.

Service

Parking was difficult

Service

Everything resolved in a timely manner- with a smile

Service

Ismail delivered an excellent customer service from initial enquiry to delivery of car. He understood my needs and tailored the package to suit me. Provided regular update and even stayed late for to pick up the car.

Sales

So professional

Sales

The sales man Nigel was fantastic from start to finish

Sales

No problems from start to finish.

Sales

Communication was great I had no issues whatsoever

Sales

Very professional.

Sales

Excellent

Sales

Very helpful and clear descriptions of the cars

Sales

Purely and simply because it arrived within the time limit given and everyone at your Manchester Branch was very helpful

Sales

Whole experience was exceptionally good from start to finish.Every member of staff we dealt with were very friendly and knowledgeable.The process was very smooth we were kept informed throughout. The young lad was very helpful showing us the controls

Sales

Maintained contact throughout where the car was up to during it's build and delivered on the day it was promised.

Sales

Completely satisfied with my experience at Williams

Sales

No problems from beginning yo end of deal

Sales

As above - efficient and relatively hassle free.

Sales

Super service

Sales

My experience was amazing because of Nigel Dentith - he was very helpful and kind

Sales

Excellent service the whole experience was wonderful

Sales

I felt at ease with everything. I knew it was the right place. Everyone is so welcoming and very professional. The tea and cake made me smile. And my flower at the end was the cherry on my new car. I'm a very happy woman ??

Sales

Ismail voraji made everything so smooth and easy it's a shame that the other gent that does Motability is so rude and made my wife and I disgusted and sorry for ismail that he has to work with him

Sales

I felt valued and was never kept waiting either in person or on the phone.

Sales

Sales exec was excellent

Sales

Everything so smooth & the lovely flowers etching very nice gesture also the time to show me around my new car

Sales

From first point of contact to arrange the sale, right up to the courtesy call, from Ismail, a couple of days after I had taken delivery of my beautiful New Car, the service, as usual, from both Ismail and Williams has been excellent.

Sales

Everything that was promised was delivered.

Sales

excellent value. Great sales person, Nigel.

Sales

The whole experience was amazing

Sales

Good service

Sales

The salesman Richard Wall was excellent, I was made to feel like a valued customer and felt that things went fast when needed, without personally feeling under pressure.

Sales

Monthly payments slightly higher then I expected. Customer service was brilliant over all. Specially Phil at Williams Manchester. Pretty straight forward process.

Sales

Richard did a fantastic job in answering all my question before during and after purchase of the car.

Sales

Everything went smoothly, and organised by a very efficient and friendly team of BMW staff