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ABOUT WILLIAMS MANCHESTER.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Service wasn't great as kept waiting to pick my car up to 35 - 40 mins on 2 occasions in the same week. On the second visit to be told the sorry I forgot you were waiting.

Service

I had conflicting messages from BMW on the Monday saying my car was ready and that it had just gone into the workshop. I left 2 messages through the day asking for clarification then had a call on the Tuesday asking when I would bring the car back.

Service

They had a problem changing an oil filter during a service but this was corrected

Service

I was not happy with how the problem I had with the car was handled . I felt I had to chase where the status of the repairs were at. I must confess the repairs done have greatly improved the performance of the car so not a problem mechanical side

Service

we were looked after by the reception staff and the service personnel. Even though we are a Motability customer we feel valued.

Service

Express Service Good but pricey

Service

Very attentive & efficient from Dave at Manchester

Service

I find it hard to book service this year- no one answers the phone- when some one does they say they will phone back and they don't- annoying- looking forward to new location as Manchester city centre is a no go area.

Service

The reception didn't have a full list of what I required doing to the car on top of the service. Had to print out again. No sat nav update available, said would send in post, not arrived yet.

Service

Efficiently done and taxi and courtesy car provided

Service

Service finished at time arranged

Service

Several of the issues were sorted but one was not due to it not presenting itself when with the dealer. This is hugely frustrating as it leave me waiting for it to resurface before then returning the vehicle back to the dealer again.

Service

My service advisor was excellent

Service

The car fix was good but other than that i dont like williams manchester.

Service

I really appreciated the prompt response to accommodate the service to my vehicle, even if it meant sending me to another garage. Particularly after last minute work commitments forced me to reschedule it twice, you guys manage to fit me in. Much app

Service

The car was organised to have a service and ongoing investigations to the automatic boot fault, car was left with the dealership for the day, but fault still remains faulty, still waiting for a follow up call, over a week and nothing

Service

Had to call up 5 time to get update of my car that is already at bmw garage. when i do get the update they say my car won't be ready till the next day. At that point it was late in the afternoon, so we had to get puplic transport home.

Service

Having been told that the oil housing break could have resulted in debris dropping into the engine and then the engine being excessively rough and clanking when the car was returned to me makes me believe something may of been dropped engine.

Service

It was an enjoyable customer experience as Dave took away the hassle.

Service

Service dept opens early and keeps to schedule which means car was serviced and back home by 10:00. Means I miss the rushhour

Service

Waiting time to get the work completed was excessive, more than 8 weeks. When you finally had the car the work overran by three days also.

Service

Everything was fine I just wished I got all the promised phone calls and kept updated on the progress of my car being fixed.

Service

The staff went out of their way to fit in my service before I went away on a European driving holiday

Service

All delivered as promised

Service

I don't think the car was prepared properly to the approved used car specification. The tyres aren't run flat and the nuts have been overtightened before I owned the car. The technician who I dealt with was great as was the service part of my visit.

Service

Exceptionally poor communication, I had to chase and chase to get an answer of what was going on, no-one returned my calls and as a result my wife was left without the car for 3 days, while at home with a baby and no idea when we were getting it back

Service

Did the job and no complaints abut the job, just not smart charging me a premium and when I queried it saying it was DVSA set rate, forgetting to mention your additional fees.

Service

Excellent care on the day, looking forward to the new site at the TC

Service

The usual wonderful service from David Mellor who has looked after me for many many years.

Service

The staff member in the desk didn't seem to understand or want to rmtry understand my needs until I raised I have been here many of times and mentioned potentially speaking to management Car was not cleaned after service checks as usual

Service

It took longer than expected which is absolutely fine as I had a courtesy car but I was not happy that the car mat (driver seat) was covers with oil / black grease patches and my belongings from the boot (eg yoga mat) was covered with it too.

Service

New system for booking in meant I waited half an hour to book in and three quarters of an hour to get the car back.

Service

Pathetic would never got there again!

Service

Good service, did exactly what was needed to be done.

Service

Time before being able to book in has been 3 weeks or more. Poor communication of repair status and notice of availability of car. Customer here since 2006, now service response is worst it has ever been. Next car will not be from here again as slow

Service

The service team were very attentive and friendly. Car was returned very clean.

Service

I took my car in for a speaker replacement. The engineer & service staff I originally dealt with left, the others didn't have a complete understanding of the issue wasn't fixed properly. Now I'm booked in after 1 whole month to take my car back again

Service

As stated above

Service

Had to visit twice to get nitrous oxide sensor changed, each time the lady at desk offered send home with taxi worth £5. It's a shame that I paid a lot of money to buy this car, they are giving £5 for a taxi. POOR EXPERIENCE

Service

They don't return calls

Service

The staff always go above and beyond

Service

There is no sync among your teams, i bought the car on feb 2019 and less than a month after i experienced a gear problem which was solved by the emergency team, which advised on that time that the car needs software upgrade, the service team said no

Service

Car seems to be not valeted inside

Service

The friendly polite staff make visiting BMW welcoming experience

Service

I have sent a complaint and still waiting to hear from BMW Williams service manager.

Service

Very happy with the purchase and delivery of my car, the gentelman i delt with Ismail, looked after me very well, thank you.

Sales

Friendly and knowledgeable staff. We've owned other BMWs for 4 years and yet only learnt about things they could do when we were shown them on our new vehicle by the Genius. Embarrassing when we learnt they are also on our existing vehicle!

Sales

Nigel was a fantastic help when making my decision in choosing my next vehicle, he provided all the relevant information I required and alot more

Sales

Ash worked really hard to get a delivery slot to fit around my work and exceeded expectations in getting the car and delivered within 2 weeks and the handover was quick and professional. He also assisted to give back my old car which was great.

Sales

Dilevery on time as been told, also received couple of gift ????

Sales

The sales guy was a nice person

Sales

Ismail delivered an excellent customer service from initial enquiry to delivery of car. He understood my needs and tailored the package to suit me. Provided regular update and even stayed late for to pick up the car.

Sales

The sales man Nigel was fantastic from start to finish

Sales

So professional

Sales

No problems from start to finish.

Sales

Communication was great I had no issues whatsoever