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Other dealers have washed and vac'd the car , Williams did not offer this service.
Service from staff was very friendly and helpful. However, courtesy car was a 1 series, rather than the X3 I was promised (I originally asked for at least a 5). Not the end of the world, but expectations were set.
kept up to date throughout, met my expectations in terms of length of time for repair to be completed
Friendly and approachable staff, No waiting, just dropped my car off and came back and my car was ready 12pm sharp just like they said. More than happy.
MOT'ed and serviced on time.
Nisha was very helpful, but the hassle of getting a replacement car wasn't worth it. but it did mean that I ended up dropping the car off 4 days on the trot.
As per my previous answer
I had to go back in to add adblue, I had to go and put pressure in my tyres two days after. One would think these things would be identified and sorted out during servicing.
Information was unclear re whether I needed new brake pads now or not. See (4)
Problem was sorted and service was good
The minute I walk through the door I am treated like a valued customer.
Had to have tyres fitted and I thought the price was expensive.
The customer service side of the experience was good, I was kept informed of progress and everyone I dealt with was very professional, however that quality of customer service is not worth paying a 100% premium for.
Service completed at a good price, no issues, good customer service
Very welcoming I just thought there were more staff than customers and yet you still have to wait to be attended to.
Perfect service, car in and out, helpful and friendly staff
There was a short wait for an advisor whitch I was informed of by the receptionist. She politely asked me if she could get me anything which she promptly did .Shortly after finishing my coffee I was seen by an advisor.
I appreciate the procedure takes time however once an agreement is made it should be honoured or at least I should of been informed of any delay to make alternative arrangments.
Good Service from initial phone call to receptionists then though to service advisor. Easily accommodating when I needed to leave the car at the garage overnight following completion of survey due to work commitments.
They was professional
The service was completed efficiently and a recall part fitted by appointment.
I myself work for the Ambulance service and finished a night shift the morning of dropping my car off for a small repair I explained this to the service consultant who did everything he could to get me my car park as quick as he could.
Didn't do the brake fluid service that was requested. Needs a repeat visit which is irritating and time consuming.
Car service good, car cleaning could be better.
Excellent staff so good I sent a thank card
As above - didn't fix the problem and added to it
Vary good customer service but a bit of a wait to drop off car and when collecting. Need more frontline staff.
The work necessary was carried out efficiently and absolutely on time as requested. I was contacted to say the vehicle was ready for collection and on doing so was dealt was again dealt with in such a pleasant and efficient way.
introduction of young ladies greet and seat system compared with prior system is not working because young ladies are easily distracted
Great service and repairs - high prices.
Attentive polite professional service staff
you need to provide a courtesy car
Good service. Having to book a courtesy car 2 weeks in advance makes things difficult.
Greeted on arrival, details of work to be carried out given, and made to feel very comfortable whilst waiting.
Warm welcome and relaxing atmosphere while waiting for the service
I woud put 5, but sometimes cleaners not doing their job well
Good as always but I was asked if I had been 'riding the clutch' which might have been responsible for it burning out? I felt slightly insulted at this suggestion. A clutch shouldn't burn out after three weeks.
All staff are professional, knowledgeable and just get on with their jobs, making it so easy for customers like me.
I could easily book an appointment
Lee the service assistant was exceptional.
friendly and knowledgeable
Service took place and car was ready near the end of the day
Not very happy that there were no curtesy cars available very time I've brought my car here there's no cars. This need to be improved.
When I phoned the centre told me that it will be a free warranty check and MOT.Whilst I am ok to pay for the MOT, bmw should not have charged me for standard check.Unexpectedly the car was not vacuumed properly.
Staff are really helpful and responsive
They did their job well and fixed a problem we had with the rear windscreen wipers
Everything completed as agreed
Easy and comprehensive
Nothing is too much trouble and your employee, David Mellor, is a credit to your company
It is a smooth and easy experience along with polite and helpful staff. The pleasant waiting area in the showroom along with snacks and drinks is very welcome.
Booked in on a Saturday afternoon, I was given a time as to how long it would take ,this was improved upon also the staff were very pleasant and helpful .
I have always found Williams Manchester to provide the most professional yet friendly service. This visit was simply for the annual MOT which I could have arranged elsewhere for much cheaper but I always like to do even this via Williams.
I don't really appreciate being told that well seals will start to go on older cars when the car is 4.5 years old, not exactly a quality vehicle if components fail prematurely. Pretty much the same as above.
The only downside was the lack of clear direction to and around the service centre.Ended up going to wrong garage on the other side of Manchester as no one had told me which centre the service was being carried out in.
When I picked up my Car I found dirty marks on the seat and dashboard. I called the service rep within 15 mins of collecting the car and advised, She said to bring the car back and they would clean it but this was not practicle for me.
Everything was perfect.
The team did exactly what I required, very efficiently
Had to point out to staff that "tyre shampoo" had been left on my wheel.
Staff were very friendly, I had the fast track service and waited for my car. I was offerered refreshments and even breakfast !
The service engineer was knowledgeable and has seemed to correct the problem.
Very smooth experience, Neesha, the lady who dealt with me at the service desk was very professional and polite, she explained everything in detail.
Given wrong advice with regard to update on mapping software.
Please see answer above.
left with problem solved
As above and pleasant attitude too
Service was good but expensive
All very efficient and on time
quality of reception, friendliness of staff, cost of service
Experience was enjoyable although salesman could have been more knowledgeable.
We were kept up to date with how the order of our new car was coming along, every couple of weeks we had a call to let us know, never had that from other garages.
Kept fully informed and assisted with helping me being able to afford it
every thing that was promised was done and the sale team went bent over backwards with my purchase. Even sent a video of the car. Nice touch. Plus manage to get my private registestration on the car on time.
Treated like we were important at all times, by everybody in the showroom - and your hot chocolate was lovely !!
Treated very well, offered a drink soon as I arrived. Managed to speak to someone within minutes too.
Happy with the car I had in the end but complications were faxed re original car ourchased.
Chris Moore who I dealt with was extremely helpful during this process and answered any questions I had about the purchase of the car.
The process was smooth. Chris Moore and Omar Salil were professional and courteous and gave me a good deal.
particularly Elliott who served me was very attentive from the start, he showed the options and arranged test drive, and all the paper work and answered all questions. the whole process was stress free and picking up the car was simple and smooth
Chris Moore was really helpful did the whole process and explained everything in details.
Very efficient process and all as promised with a timely delivery.
On several occasions if I had to call the dealership for any reason every member of staff I had to speak to was always friendly and happy to help. Thats a rare find, When staff are happy it helps the customer to stay happy too.
really nice people wish i got a few more extras for free on the car
From the moment we phoned to enquire about purchasing a new X3 Scott went out of his way to get us what we wanted and more. When we picked the car up the experience was fantastic for all the family to enjoy. Scott was amazing and a credit to you.
See aboveOn picking the car up they gave me flowers and a small teddy as I was pregnant-I have bought 2 new cars from halliwell jones before and this experience was much better
Staff very friendly
Similar to my first response, all dealings with the salesman and dealership in general was excellent
Kept up to date with texts and emails
Gave a delivery date and kept to it making it easy to make arrangements.
You are made to feel special as soon as you walk through the door. I was never rushed and Angela took time to understand what I was looking for
I am very satisfied with BMW as they were more concerned about my wishes and handled it well.
Michael Berry is an asset to the bmw brand and williams manchester. His approach to the sale was brilliant, not pushing for the sale just wanted to know what i wanted and over delivered which i wasn't expecting on the collection day.
Love driving new car. Luxury