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ABOUT WILLIAMS MANCHESTER.

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WHAT A DIFFERENCE A DAY MAKES.

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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BMW i3 Service Inclusive

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Employees from the Williams Group Take on the Adrenaline Rush

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Williams Group Employees Prepare for Charity Run

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ROAD TAX CHANGES 01/04/2017

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Other dealers have washed and vac'd the car , Williams did not offer this service.

Service

Service from staff was very friendly and helpful. However, courtesy car was a 1 series, rather than the X3 I was promised (I originally asked for at least a 5). Not the end of the world, but expectations were set.

Service

kept up to date throughout, met my expectations in terms of length of time for repair to be completed

Service

Friendly and approachable staff, No waiting, just dropped my car off and came back and my car was ready 12pm sharp just like they said. More than happy.

Service

MOT'ed and serviced on time.

Service

Nisha was very helpful, but the hassle of getting a replacement car wasn't worth it. but it did mean that I ended up dropping the car off 4 days on the trot.

Service

As per my previous answer

Service

I had to go back in to add adblue, I had to go and put pressure in my tyres two days after. One would think these things would be identified and sorted out during servicing.

Service

Information was unclear re whether I needed new brake pads now or not. See (4)

Service

Problem was sorted and service was good

Service

The minute I walk through the door I am treated like a valued customer.

Service

Had to have tyres fitted and I thought the price was expensive.

Service

The customer service side of the experience was good, I was kept informed of progress and everyone I dealt with was very professional, however that quality of customer service is not worth paying a 100% premium for.

Service

Service completed at a good price, no issues, good customer service

Service

Very welcoming I just thought there were more staff than customers and yet you still have to wait to be attended to.

Service

Perfect service, car in and out, helpful and friendly staff

Service

There was a short wait for an advisor whitch I was informed of by the receptionist. She politely asked me if she could get me anything which she promptly did .Shortly after finishing my coffee I was seen by an advisor.

Service

I appreciate the procedure takes time however once an agreement is made it should be honoured or at least I should of been informed of any delay to make alternative arrangments.

Service

Good Service from initial phone call to receptionists then though to service advisor. Easily accommodating when I needed to leave the car at the garage overnight following completion of survey due to work commitments.

Service

They was professional

Service

The service was completed efficiently and a recall part fitted by appointment.

Service

I myself work for the Ambulance service and finished a night shift the morning of dropping my car off for a small repair I explained this to the service consultant who did everything he could to get me my car park as quick as he could.

Service

Didn't do the brake fluid service that was requested. Needs a repeat visit which is irritating and time consuming.

Service

Car service good, car cleaning could be better.

Service

Excellent staff so good I sent a thank card

Service

As above - didn't fix the problem and added to it

Service

Vary good customer service but a bit of a wait to drop off car and when collecting. Need more frontline staff.

Service

The work necessary was carried out efficiently and absolutely on time as requested. I was contacted to say the vehicle was ready for collection and on doing so was dealt was again dealt with in such a pleasant and efficient way.

Service

introduction of young ladies greet and seat system compared with prior system is not working because young ladies are easily distracted

Service

Great service and repairs - high prices.

Service

Attentive polite professional service staff

Service

you need to provide a courtesy car

Service

Good service. Having to book a courtesy car 2 weeks in advance makes things difficult.

Service

Greeted on arrival, details of work to be carried out given, and made to feel very comfortable whilst waiting.

Service

Warm welcome and relaxing atmosphere while waiting for the service

Service

I woud put 5, but sometimes cleaners not doing their job well

Service

Good as always but I was asked if I had been 'riding the clutch' which might have been responsible for it burning out? I felt slightly insulted at this suggestion. A clutch shouldn't burn out after three weeks.

Service

All staff are professional, knowledgeable and just get on with their jobs, making it so easy for customers like me.

Service

I could easily book an appointment

Service

Lee the service assistant was exceptional.

Service

friendly and knowledgeable

Service

Service took place and car was ready near the end of the day

Service

Not very happy that there were no curtesy cars available very time I've brought my car here there's no cars. This need to be improved.

Service

When I phoned the centre told me that it will be a free warranty check and MOT.Whilst I am ok to pay for the MOT, bmw should not have charged me for standard check.Unexpectedly the car was not vacuumed properly.

Service

Staff are really helpful and responsive

Service

They did their job well and fixed a problem we had with the rear windscreen wipers

Service

Everything completed as agreed

Service

Easy and comprehensive

Service

Nothing is too much trouble and your employee, David Mellor, is a credit to your company

Service

It is a smooth and easy experience along with polite and helpful staff. The pleasant waiting area in the showroom along with snacks and drinks is very welcome.

Service

Booked in on a Saturday afternoon, I was given a time as to how long it would take ,this was improved upon also the staff were very pleasant and helpful .

Service

I have always found Williams Manchester to provide the most professional yet friendly service. This visit was simply for the annual MOT which I could have arranged elsewhere for much cheaper but I always like to do even this via Williams.

Service

I don't really appreciate being told that well seals will start to go on older cars when the car is 4.5 years old, not exactly a quality vehicle if components fail prematurely. Pretty much the same as above.

Service

The only downside was the lack of clear direction to and around the service centre.Ended up going to wrong garage on the other side of Manchester as no one had told me which centre the service was being carried out in.

Service

N/a

Service

When I picked up my Car I found dirty marks on the seat and dashboard. I called the service rep within 15 mins of collecting the car and advised, She said to bring the car back and they would clean it but this was not practicle for me.

Service

Everything was perfect.

Service

The team did exactly what I required, very efficiently

Service

Had to point out to staff that "tyre shampoo" had been left on my wheel.

Service

Staff were very friendly, I had the fast track service and waited for my car. I was offerered refreshments and even breakfast !

Service

The service engineer was knowledgeable and has seemed to correct the problem.

Service

Very smooth experience, Neesha, the lady who dealt with me at the service desk was very professional and polite, she explained everything in detail.

Service

Given wrong advice with regard to update on mapping software.

Service

Please see answer above.

Service

left with problem solved

Service

As above and pleasant attitude too

Service

Service was good but expensive

Service

All very efficient and on time

Service

quality of reception, friendliness of staff, cost of service

Service

Experience was enjoyable although salesman could have been more knowledgeable.

Service

We were kept up to date with how the order of our new car was coming along, every couple of weeks we had a call to let us know, never had that from other garages.

Sales

Kept fully informed and assisted with helping me being able to afford it

Sales

every thing that was promised was done and the sale team went bent over backwards with my purchase. Even sent a video of the car. Nice touch. Plus manage to get my private registestration on the car on time.

Sales

Treated like we were important at all times, by everybody in the showroom - and your hot chocolate was lovely !!

Sales

Perfection

Sales

Treated very well, offered a drink soon as I arrived. Managed to speak to someone within minutes too.

Sales

Happy with the car I had in the end but complications were faxed re original car ourchased.

Sales

Chris Moore who I dealt with was extremely helpful during this process and answered any questions I had about the purchase of the car.

Sales

The process was smooth. Chris Moore and Omar Salil were professional and courteous and gave me a good deal.

Sales

particularly Elliott who served me was very attentive from the start, he showed the options and arranged test drive, and all the paper work and answered all questions. the whole process was stress free and picking up the car was simple and smooth

Sales

Chris Moore was really helpful did the whole process and explained everything in details.

Sales

Very efficient process and all as promised with a timely delivery.

Sales

On several occasions if I had to call the dealership for any reason every member of staff I had to speak to was always friendly and happy to help. That’s a rare find, When staff are happy it helps the customer to stay happy too.

Sales

really nice people wish i got a few more extras for free on the car

Sales

From the moment we phoned to enquire about purchasing a new X3 Scott went out of his way to get us what we wanted and more. When we picked the car up the experience was fantastic for all the family to enjoy. Scott was amazing and a credit to you.

Sales

See aboveOn picking the car up they gave me flowers and a small teddy as I was pregnant-I have bought 2 new cars from halliwell jones before and this experience was much better

Sales

Staff very friendly

Sales

Similar to my first response, all dealings with the salesman and dealership in general was excellent

Sales

Kept up to date with texts and emails

Sales

Gave a delivery date and kept to it making it easy to make arrangements.

Sales

You are made to feel special as soon as you walk through the door. I was never rushed and Angela took time to understand what I was looking for

Sales

I am very satisfied with BMW as they were more concerned about my wishes and handled it well.

Sales

Michael Berry is an asset to the bmw brand and williams manchester. His approach to the sale was brilliant, not pushing for the sale just wanted to know what i wanted and over delivered which i wasn't expecting on the collection day.

Sales

Love driving new car. Luxury