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ABOUT WILLIAMS MANCHESTER.

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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BMW Help: Recalls

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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Employees from the Williams Group Take on the Adrenaline Rush

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Williams Group Employees Prepare for Charity Run

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

always very good

Service

Nice friendly staff

Service

they are devoid of customer service

Service

If I did not have a service contract I would not use them again

Service

As above. All done in a very friendly yet thoroughly professional way.

Service

In and out in no time job done excellent!

Service

Friendly efficient and fast service

Service

Car was serviced while I waited and staff looked after me

Service

Its no so much the service - but the explanation of the service. I feel staff should do more to explain the specifics of the service. Especially if its a big service i.e. oil and filter changes on a high performance engine.

Service

Free taxi home

Service

Polite and friendly service. Nice reception with good facilities. Complimentary valet. Taxi part paid for.

Service

Prompt service and on time.

Service

The staff were ok, but the environment no longer feels like I matter, its more of a conveyor belt and whilst they use 'Mr' and 'sir' it isn't backed with any enthusiasm.

Service

Great customer service, friendly & helpful staffPrompt service and feedback

Service

Everything completed to my satisfaction

Service

Satisfied overall, but from what I could see the MOT test was outsourced, so 4* not 5*.

Service

High quality of service from the sales women from beginning to end of the process, very helpful. Went above the call of duty.

Service

Excellent service every time

Service

Bmw service prices are expensive

Service

Had flat tyre over the Bank holiday weekend following the service...took to Kwikfit who advised it was a faulty value, which they repaired...however, they also advised one of the bolts had been put in and possibly cross threaded or tightened too much

Service

The whole process worked well

Service

Always do a good job

Service

I needed a repair to my boot .The car was just out of warranty but the manager agreed to pay for the repair in full

Service

Perfect

Service

GOOD

Service

I found dealing with Alexandra Jamison very pleasing. She was very calm, professional and helpful in all aspects of the sale. She was very open and honest. I will be recommending her to my friends if anyone is interested in buying a new BMW.

Service

Excellent service from Williams - special thanks to Mike Warrington

Service

All my dealings with the Williams store were excellent.

Service

Work carried out on time, very polite staff.

Service

As I said the service was excellent.

Service

From receiving the first call telling me that service was due, I probably dealt with four/five different people in the service department. At every stage all involved knew exactly what was going on. Great communication and excellent internal system.

Service

Took a while to get my car after the service as my car had been blocked in. Otherwise good service.

Service

The job of changing wheels was done but the tyre pressures of the standard wheels being fitted were not checked, they were all low setting the alarm off so I had to pump them up myself

Service

Listened to my issues and given a positive and reasoned response

Service

i particularly ask for David Mellor Service Advisor as he provides continuity and someone who has been most helpful in the past. I never feel embarassed with david if I have to keep taking car back for further servicing.

Service

good n easy service

Service

Good communication, quick turnaround, lovely showroom

Service

The ease of booking, choosing a suitable appointment, accommodating my requirements & speed of service.

Service

Efficient service desk, polite and friendly, everything explained well

Service

Service was excellent

Service

because the service was exelent

Service

They kept me informed and contacted BMW Breakdown service on my behalf regarding the hire car.

Service

Extremely efficient and everything went like clockwork.In particular, on the day my vehicle was booked in (for a propshaft product recall) and despite the fact that it is clearly a very busy service centre, I was never hurried & felt welcome!

Service

Service completed

Service

Very efficient and good to have facilities to work while I waited (wifi, coffee etc)

Service

Nigel has been brilliant through out, with answering my questions, concerns and helping build the right car

Service

Accommodating of my needs regarding time to drop off an pick up

Service

The whole process was made easy to understand and went smoothly from first contact. The finance agreement was well explained and entirely satisfactory.

Service

Very efficient

Service

I bought my car at Williams Rochdale but Manchester branch couldn't have been more helpful from Reception staff to mechanic who went that extra mile.

Service

Met timescale and budget/quotation for service and MOT

Service

I felt that staff was knowledgeable and helpful.

Service

Every detail is covered, down to car valeting. Explanation of all detail comes without asking.

Service

Everything was looked after ok

Service

No problems

Service

On this visit, I received the service I expected.

Service

Very good service, but as always with BMW service the price was way over the top

Service

Mission for the staff is to keep me moving, very accommodating in letting me leave the car there whilst I travel away, come and pick it up the following day or whenever it suits my travels. Much appreciated

Service

Delighted with the sales experience and I was also appreciative that the centre was able to deliver the car to me (rather than me picking up), but the car was delivered dirty and not to the usual standard i would expect for purchasing a new car.

Sales

Extremely satisfied, as commented on above - Alexandra was excellent.Delivery was on timeNice personal touch - flowers etc

Sales

The customer service provided through out my transaction with Williams bmw Manchester was great however as soon as i stated I wasn’t happy with having the wrong interior they suddenly started only conversing with me over email and were very unhelpful

Sales

From the test drive to the drive away the whole time was a pleasure

Sales

Quick, efficient service, staff very knowledgeable and a great overall experience.

Sales

Wasn't fully confident with purchase until I drove the car

Sales

great service

Sales

I give it 4.75 stars because its Crammed , chlostrofobic , the location is very poor . Its a great pity because all else very good .

Sales

Nice coffee and cake lol also friendly staff

Sales

The Manchester centre is always nice and open. The staff are always friendly and accommodating, especially Elliott who guided me throughout the process and was very patient with me! :)

Sales

No waiting. Warm friendly greeting. Tea coffee even snacks. Very comfortable.

Sales

Reception staff very welcoming. Nice seating area with drinks available.

Sales

Again just a very easy process no worries

Sales

Friendly, helpful

Sales

Everything ran with the utmost efficiency. A superb experience.

Sales

Staff were very friendly and knowledgeable.

Sales

Whilst talking through the disability scheme Nigel Dentith Was most helpful and if I have any questions he answered them with no hesitation he really knew his stuff thank you

Sales

I felt comfortable with the process and get I was being listened to and understood. Got what I wanted at a very good price.

Sales

Every effort was made to deliver the car as agreed despite changes caused by me. Kept informed of progress of delivery on a regular basis. Excellent manner of sales executive. We felt that nothing was too much trouble and never felt rushed. Well done

Sales

A mistake had been made over the handover of my old car so Mike Warrington came in on his day off to complete this rather than making me wait until after the bank holiday he was also unwell and still came in

Sales

Very well treated. Given help and advise

Sales

I was made to feel very welcome and the paperwork was easy to complete and Nigel made helpful suggestions

Sales

Understood the deal I needed and made it a pleasurable experience

Sales

Very good- great service, great hospitality and an overall great experience.

Sales

Nigel was very polite and explained everything about my new car and shown us how it all works....before and after I picked up my Bmw.

Sales

Elliott Norton at Williams Manchester took care of everything from start to finish with attention to detail and with a real professional, personable touch. I was going to buy Mercedes but Elliott won me over with his excellent service levels.

Sales

The customer care and service I received was second to none. Nigel Dentith at Williams BMW was such a fantastic help - fast replies to any queries and all information in order. Upon collection of the car he gave me both time and excellent service!

Sales

Options and choices explained well. Delivery was punctual. The hand-over, explaining the car and its functions was clearly explained until I was confident to drive it.

Sales

I was very happy with the service that was given by your salesman Nigel Dentith at Williams Manchester. He kept me well informed from ordering the car, he kept me updated when the vehicle arrived and arranging a suitable time to collect my vehicle.