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When I picked up my Car I found dirty marks on the seat and dashboard. I called the service rep within 15 mins of collecting the car and advised, She said to bring the car back and they would clean it but this was not practicle for me.
The team did exactly what I required, very efficiently
Had to point out to staff that "tyre shampoo" had been left on my wheel.
Staff were very friendly, I had the fast track service and waited for my car. I was offerered refreshments and even breakfast !
The service engineer was knowledgeable and has seemed to correct the problem.
Given wrong advice with regard to update on mapping software.
Very smooth experience, Neesha, the lady who dealt with me at the service desk was very professional and polite, she explained everything in detail.
Please see answer above.
left with problem solved
As above and pleasant attitude too
Service was good but expensive
All very efficient and on time
quality of reception, friendliness of staff, cost of service
Experience was enjoyable although salesman could have been more knowledgeable.
I observed damage to my car that wasn't there before I left my vehicle. I pointed it out to the person who handled my service. She took a picture and said that she would discuss with her manager and get back to me the next day. This hasn't happened.
Excellent customer service and quickly dealt with.
As above, and had to come twice poor information on initial enquiry.
Everything at williams manchester was perfect, apart from the video for the car health check. I received a text message (no email) containing a link which did not work. In past car services I have received the link via email and it has always worked
I don't like being upsold to. I also struggle to understand why work carried out at Williams costs far more than at independent BMW authorised service garages. If Williams charged a fairer price for work and parts, I would use them more often.
The customer service itself was very good in dealing with a problem arising from having two new tyres fitted. The car was in twice thereafter in a week as a result of an issue I am told with the balancing machine which was a little frustrating.
They have gone the extra mile to diagnose a tricky problem.
Arrived for car but it was blocked in told coordinator needed to go to collect kids. Sat waiting with no communication for 30 mins car collection guy was rude and serviced everyone else before getting car. Coordinator had to go get herself!!
resolved the fault - no fuss.
They found the issue, resolved it and I had a complimentary courtesy car whilst they did this. Fantastic service.
Took my car in to be serviced and was told I there was no curtesy car for me, and when it came to getting my car back, I was told it couldn't not be returned back to me as there was no one to return it.
Just wanted to share my concern about the way the car drives with the mechanic
Friendly staff who responded to my needs quickly and in a understanding manner.
See above - too long a wait at drop off
whole process was easy - the service manager i dealt with was extremely helpful and took an interest
Because my car was handed back to me three times unroadworthy!2 out of 10
As above .Car running well.
Warranty work was carried out efficiently
Easily arranged service appointments & knowledge staff who answered questions
No negative issues to report.
Excellent service from David Mellor in Manchester. He took ownership of the problem with my car, kept me informed about progress and delivered on all his promises. He also gave excellent advice when required.
Work was done as promised
When I booked car in specifically told advisor about issues and fact that springs I'm boot had been changed but mechanism was not working. Another spring was ordered and fitted but boot does not open when pressing button on key. Fed up now
It was very humbling when the service advisor told me that BMW Williams contribute £5 towards the taxi fare back home/work following the car drop off.
Lee Jeffries dealt with a problem on my X1. It was an unexpected issue which could have left me stranded.Lee's manner was friendly and professional. He dealt with the whole situation in a succinct and solution focused approach. I was extremely happy
The service team, whether on the phone or in person were excellent, keeping me informed at all times. Warm and friendly welcome received, even went to lengths of washing and hoovering my vehicle before its return.
The car has been in the Service department 3 times now for the brakes to be looked at as the squeak when applied in reverse after driving forwards. Every time i have been told there is nothing wrong with them! Been left very unhappy with the service.
Managed to fit in my service in the timescales I required having been let down by another BMW Centre.
Service completed as requested
- Wash and vac of car was very poor. Had to go and get my car rewashed and Valeted after the service- Rebecca in service had a poor attitude tonne being late due to childcare.
Car was serviced within the agreed timescales and a courtesy car was provided.
Due to the experience above I was rebooked in a week later at a very early time (8:45). I arrived at the centre at 8:30am but my car wasn't even driven round to the service area until 9:15! I also didn't receive my car back until 10:40am.
The service was completed on time. I was sent a video summary of the work and I purchased a service package which I think seems like great value for money
No issues and friendly service
The service advisor, Lee, tries to save time by ordering parts early on so that the work can be sorted in one visit.
I had to schedule a second service appointment to correct a failed repair.
Over one week without a car
Full Service done ????, and informed what needs to be looking for..
MOT service well conducted within time frame specified
Nothing more to say
Please see the above answer
All aspects of the service completed to a high standard.
Not their fault but had to take the car back for a missing heat shield as they had to order the part. They said it would be the cause of the squeaking but it hasn't fixed it. Not a complaint against them though, thought they were very good
Dealt with situation well.
For com See above, felt that 'extra jobs' had been found to try to compensate for expense of 2 recalls. Service history not stamped. Your car used to 'feel like it had serviced', clutch, handbrake, etc felt tighter etc. Car doesnt feel any different.
The process for booking an appointment was fine but when I arrived at the dealership, they discovered that details had not been entered on your system. This did not prove to be a problem as they entered the details whilst I waited. Staff excellent.
They did the job I required
Excellent service. Ability to drop the car off from 7 and pick up at lunchtime. Really appreciated the valet which left the car looking brand new.
I was delivered a approved car with faults (Air condition was not working) expected me to pay a big bill but William Manchester rectified it and resolved it.Excellent service by Nisha @ Manchester Williams but service centre mechanic was not.
Pleasant knowledgeable people to deal with
very smooth experiance
Because I was.
No problems, car ready on time stated
Issue with engine misfire wasn't resolved, not picked up by diagnostic. Car interior needed cleaning after visit
You are made to feel special as soon as you walk through the door. I was never rushed and Angela took time to understand what I was looking for
I am very satisfied with BMW as they were more concerned about my wishes and handled it well.
Michael Berry is an asset to the bmw brand and williams manchester. His approach to the sale was brilliant, not pushing for the sale just wanted to know what i wanted and over delivered which i wasn't expecting on the collection day.
Love driving new car. Luxury
I was kept well informed throughout
Very good, attentive and knowledgeable staff.
Excellent everything was explained in great detail from telling you about the car
All questions answered, managed to get me the car I wanted
BMW staff were always friendly and kept me updated on the progress of my new car. As well as informed that I could contact the sales representative again if I need any help with my new car. I feel that this was a nice personal touch
Happy with member of staff working there
Very sleek and efficient service. Felt extremely welcome.
Did a great job
Dealing with WIlliams BMW - Manchester was a pleasure, they were helpful and understanding of all requirements I had when it came to the car. The sales team were great to work with in getting everything sorted ready for pickup.
Nothing was too much trouble
As above, we were very well looked after even provided with very nice drinks when ever we visited. Process carefully explained by Ismail and we were given a test drive where we could try a 3 series for ourselves which we enjoyed.
Professional from start to finish
Same as above
Everything was done smoothly and I was always upto date with any information.
It was obvious that I had been listened to and Matthew understood what I was looking for and he was able to supply the product and a wealth of knowledge about the vehicle.His explanation of the purchase and finance procedure was very comprehensive.
It was delivered on time and I was kept up to date all the time I was waiting