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My service advisor was excellent
The car fix was good but other than that i dont like williams manchester.
I really appreciated the prompt response to accommodate the service to my vehicle, even if it meant sending me to another garage. Particularly after last minute work commitments forced me to reschedule it twice, you guys manage to fit me in. Much app
The car was organised to have a service and ongoing investigations to the automatic boot fault, car was left with the dealership for the day, but fault still remains faulty, still waiting for a follow up call, over a week and nothing
Had to call up 5 time to get update of my car that is already at bmw garage. when i do get the update they say my car won't be ready till the next day. At that point it was late in the afternoon, so we had to get puplic transport home.
Having been told that the oil housing break could have resulted in debris dropping into the engine and then the engine being excessively rough and clanking when the car was returned to me makes me believe something may of been dropped engine.
It was an enjoyable customer experience as Dave took away the hassle.
Service dept opens early and keeps to schedule which means car was serviced and back home by 10:00. Means I miss the rushhour
Waiting time to get the work completed was excessive, more than 8 weeks. When you finally had the car the work overran by three days also.
Everything was fine I just wished I got all the promised phone calls and kept updated on the progress of my car being fixed.
The staff went out of their way to fit in my service before I went away on a European driving holiday
All delivered as promised
I don't think the car was prepared properly to the approved used car specification. The tyres aren't run flat and the nuts have been overtightened before I owned the car. The technician who I dealt with was great as was the service part of my visit.
Exceptionally poor communication, I had to chase and chase to get an answer of what was going on, no-one returned my calls and as a result my wife was left without the car for 3 days, while at home with a baby and no idea when we were getting it back
Did the job and no complaints abut the job, just not smart charging me a premium and when I queried it saying it was DVSA set rate, forgetting to mention your additional fees.
Excellent care on the day, looking forward to the new site at the TC
The usual wonderful service from David Mellor who has looked after me for many many years.
The staff member in the desk didn't seem to understand or want to rmtry understand my needs until I raised I have been here many of times and mentioned potentially speaking to management Car was not cleaned after service checks as usual
It took longer than expected which is absolutely fine as I had a courtesy car but I was not happy that the car mat (driver seat) was covers with oil / black grease patches and my belongings from the boot (eg yoga mat) was covered with it too.
Good service, did exactly what was needed to be done.
New system for booking in meant I waited half an hour to book in and three quarters of an hour to get the car back.
Pathetic would never got there again!
The service team were very attentive and friendly. Car was returned very clean.
Time before being able to book in has been 3 weeks or more. Poor communication of repair status and notice of availability of car. Customer here since 2006, now service response is worst it has ever been. Next car will not be from here again as slow
I took my car in for a speaker replacement. The engineer & service staff I originally dealt with left, the others didn't have a complete understanding of the issue wasn't fixed properly. Now I'm booked in after 1 whole month to take my car back again
Had to visit twice to get nitrous oxide sensor changed, each time the lady at desk offered send home with taxi worth £5. It's a shame that I paid a lot of money to buy this car, they are giving £5 for a taxi. POOR EXPERIENCE
As stated above
They don't return calls
The staff always go above and beyond
Car seems to be not valeted inside
There is no sync among your teams, i bought the car on feb 2019 and less than a month after i experienced a gear problem which was solved by the emergency team, which advised on that time that the car needs software upgrade, the service team said no
The friendly polite staff make visiting BMW welcoming experience
I have sent a complaint and still waiting to hear from BMW Williams service manager.
Jake the gentleman who helped me was great.
Good service and friendly.
All work done on time and as requested
It took many calls over a period of 3 weeks to make a booking for a service. I was promised a call back which I didn't receive too. The reason given was due to a recall but there should be ways of booking online to ensure customers have an option.
For the price of the service we would have expected the ad blue to have been topped up and tyres to have been checked. They were under inflated. Years ago the software would have been updated and it wasn't. The service is too rushed and it shows.
Very very satisfied with the service and the staff
The car isn't showing up as having a service pack on BMW systems for other dealers.
I was advised my car was a 90min drive through service, arrived at 8am as agreed then to be told it's going to be 3hrs eventually left at 11am to go on a golf day which, then had to go back due to engine light coming on due to something not done righ
I was informed that my brake oil will be topped up and i ll have to pay for it..which made me worried, then on collecting the car this was not mentioned at all.
I was advised at the service desk that the work was not necessary in rather an offhand way & was left with the impression that it was preferred that I left at that point. I asked that the work go ahead & was told a price would be worked out.
Warranty issue month into ownership; away 2 weeks; few updates. Courtesy car initially alternative brand with very expensive fuel economy; managed to request a change as told car not ready. told car ready after fuelling replacement. Ours not washed!!
The service was fast and good. The vehicle wash left a lot to be desired - such as oil over the bodywork.
Williams in Manchester have been very good other than having the same issues as Warrington with very long wait times for service and even longer if I need a loan vehicle
End of warranty check. It was not spotted that break fluid would need changing 1 day later this was inconvenient and could have been done at the time
because the atmosphere was so welcoming
Access, pleasant staff, near to metrolink
The car hadn't been cleaned or washed inside or out really really disappointed with this as the last time it was in for repair it was cleaned.
Service excellent as ever. However , one issue with water welling in sill could'nt be resolved.
I was told car would be returned to me,serviced,washed etc.this was not the case.i was told that the vehicle had puncture and tyre would need replacing, authorisation form was sent to me to ok the works. On inspection next day it was found not true
As above massive waste of time and would not recommend or ever in my life attend this place again
My car was in for several days as parts not available, no courtesy car available so had to resort to train/taxi. And when I collected the car 4 days later it hadn't been cleaned- I would have thought this would be part of the service.
My at went in for a device and the oil filter housing broke down. They had to keep my car because a part needed ordering. Williams put me in a courtesy car but made a big fuss about inconveniencing me to change for a manual car from enterprise
Noise still exit in the brake padel. Brendan offered family dinner for compensation which I refuse to take it. I rang Brendan again on 19/03/2019 to inform him about did not rest emission test date on the trip computer, left the message till now no
It was ok but you told me you had repaired a connection to a break light and you clearly haven't as the warning is still coming up
Very responsive once the car was seen. There is a long waiting list for service appointments.
My vehicle has a tracker fitted, the way in which the vehicle was been driven reflects the attitude towards its customers, the rapid acceleration and breaking is totally unacceptable. The vehicle was tracked at 52mph in a 30mph zone.
Dilevery on time as been told, also received couple of gift ????
The sales guy was a nice person
Ismail delivered an excellent customer service from initial enquiry to delivery of car. He understood my needs and tailored the package to suit me. Provided regular update and even stayed late for to pick up the car.
The sales man Nigel was fantastic from start to finish
No problems from start to finish.
Communication was great I had no issues whatsoever
Purely and simply because it arrived within the time limit given and everyone at your Manchester Branch was very helpful
Very helpful and clear descriptions of the cars
Whole experience was exceptionally good from start to finish.Every member of staff we dealt with were very friendly and knowledgeable.The process was very smooth we were kept informed throughout. The young lad was very helpful showing us the controls
As above - efficient and relatively hassle free.
Completely satisfied with my experience at Williams
No problems from beginning yo end of deal
Maintained contact throughout where the car was up to during it's build and delivered on the day it was promised.
My experience was amazing because of Nigel Dentith - he was very helpful and kind
Excellent service the whole experience was wonderful
I felt at ease with everything. I knew it was the right place. Everyone is so welcoming and very professional. The tea and cake made me smile. And my flower at the end was the cherry on my new car. I'm a very happy woman ??
I felt valued and was never kept waiting either in person or on the phone.
Ismail voraji made everything so smooth and easy it's a shame that the other gent that does Motability is so rude and made my wife and I disgusted and sorry for ismail that he has to work with him
Sales exec was excellent
Everything so smooth & the lovely flowers etching very nice gesture also the time to show me around my new car
Everything that was promised was delivered.
From first point of contact to arrange the sale, right up to the courtesy call, from Ismail, a couple of days after I had taken delivery of my beautiful New Car, the service, as usual, from both Ismail and Williams has been excellent.
excellent value. Great sales person, Nigel.