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I am very happy with the service given. However I am not happy with not being allowed out of the survey unless this rating is changed
Everything was completed as discussed and earlier than expected too.
Personal Service from David Mellor
The sales service was second to one and the way my ideal vehicle was sourced, was well worth the wait. I do feel however, that after sales l, as is generally the case with everything, once a dale has been completed, leaves a little bit to be desired.
On receiving the service report via text / email, asked for a quotation on replacement tyres that where on amber status, no response received back from service centre, and when queried on collection they didn't seem concerned that my request was miss
The dealer and the service were excellent. I was trying to book the service online but found it was too confusing even though I put my reg no and mileage, the website did not recommend which service I needed so had to ring the dealer to clarify.
Williams staff are always friendly, efficient and professional.
All went smoothly
Poor communication from Williams. Left without a car for two days for what seemed to be a simple job.
problem with windscreen wiper David Mellor sorted out problem competently and whenever possible Ivan always makes himself available
As already stated the service has always been good
Very helpful and the free health check (with video) is excellent
Airbag replaced giving peace of mind
Very good experience
Efficient service. Quick response to the problem meant that my professional life could carry on as normal.
Again, hassle free and staff explained everything
Prompt and efficient service
My only slight criticism would be that when you arrive in the morning to check your car in you are asked to take a seat and wait , and it is up to you to find out who is next in the queue and who has already been seen. Not a major problem really.
Not completely satisfied as taxi ordered by BMW was significantly late
The customer service representative was polite, courteous and accommodating.
Always meet expectations
I am very pleased with the service I received from Williams of Manchester.
Service was great. Did what was required and car ready on time.
Almost 5 stars but had to return to get the alert lights reset
Great service. Made to feel very welcome.
I had lost a key and was squeezed in to accommodate disabling the key. Which was very helpful.
poor overall service... poor staff communication or just lies?
Did exactly what they said they would
Had winter tyres fitted from storage, very prompt service.
Was told service would take hours so went home to be called straight back in! Car lazily cleaned and pestered with 5 satisfaction survey txts in 1 day following.
Very satisfied. Excellent quality
Everything was done to on time and to complete satisfaction.
arrived to what looked like total chaos,there were so many customers waiting that it was difficult to find a seat,waited more than an hour to be seen to hand over my car which had been booked in for that day, worried I was going to be late for work
Service check-in is quick and efficient with waiting times kept to a minimum.
Had a problem with the screen washer, paid £150 for it to be cleaned and then they only filled it with water and had not put any screen wash in it and due to the cold weather it froze. So it cost me even more money to have it defrosted and sorted out
Dropped my car off 1st thing in the morning for it's 1st service- so not a massive job. Get a call advising my car would be ready for 5pm. Upon collection of my vehicle I noted it had not even been washed or even given a clean on the inside.
My car wasnt booked in on the day i visited at 7am, the low oil warning light came on. They said they were happy to take my car. They topped up the oil using my service plan, replaced the rear wiper blade. I collected later, it was very clean,Topjob
Reception staff were very good but the service from the mechanical side was very poor. No direct contact. no discussion with me about the issues I had. Just an implication that I was imagining something wrong.
Because prior to collecting Curtisy carI booked an x 1 but when I got there it had been changed that Morning!I wanted to experience me getting in &out driving it being disabled before I changed my next car.?No such luck.
I was treated with full respect even though my BMW has seen better days I was given the most excellent service.
I was happy with the service, but having seen online that others who had the airbag recall done, had had a complementary health check done too. I was dissapointed that I did not get that.
No problems at all with my car's first service. Your service advisor, James Goodwin, knows his job and does it very well.My car, however, has a brake light problem which your staff, to date(Thursday 14/12/17) your staff have been unable to solve.
All went well
Service was top, pricing was good and quality of service was outstanding.
Quick & easy
In general terms I am very satisfied. On this occasion, one of the items, a new set of tyres on my X3, costing almost £1,000. I was disappointed to find on checking the tyre pressures they were front ns 3.0, rear ns 2.9, Both driver side 2.6 .
Everything was okay on the day but was given little to no information was given on the work that was being/had been carried out and apart from the service intervals being reset I have no paperwork to show anything has been done. with the car.
It was a 'waiting' appointment, very little communication from the guy in the service section (the girls on reception were great)I mentioned that my ipod interface had started to ply up and he just shrugged
All work completed in ample time
Service is good and the staff are always helpful
Still not fully satisfied with service, as the full fault with the car didn't show it's face at the time it was in service.
Everything on time
Enthusiastic and professional
Please see above.
Courteous and efficient service
We arrived on time we were seen straight away we were looked after and the car was ready and clean ahead of time
Nothing wrong with the experience. The cost of what essentially was an oil and filter change was ludicrously expensive.I didn't need a video showing my own car on a ramp, and can see no point in it.
Courtesy car was very expensive to run £25 for 100mile trip
Everything went to plan.
Service is always really seamless and staff always helpful
Communicated what was happening very well and looked after us the whole time
Everything as expected without any issues
So far so good with my warranty although there are still a few rattles which need sorting out
Failed to stamp service book after informing them it was in the glove box
I was given a courtesy car whilst my car was being checked.
Excellent customer service.
The BMW is a very reliable car.
As previous experiences excellent personal relationship
Its so nice behaviour so polite Im really happy.It was imaging behaviour.
very good sale team
As above - the sales executive handling the purchase was simply 1st class and ensured the entire customer experience was world class.
Sana was fantastic throughout and managed the whole process swiftly. Introduction to my car was thorough and nothing felt to take too long
I refer to my answer to question 1
Michael Berry at the BMW Centre was very helpful and friendly. He kept us informed all the way, advised us best and also showed me the functions of my car as I was a bit a nervous. Very pleased with the whole experience.
We were kept informed throughout the process.
Ive always dealt with Williams Manchester and been completely satisfied every time. You are made to feel special and Ismail Voraji is excellent .
They had time for me and were very helpful and considerate. Sana the new car sales representative was exceptional.
if I had been anything less then the sale would not have gone through. Ask Jaguar what that is like!
curtesy, professionalism, friendliness, knowledge of products plus pleasant ambience of premises