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Extremely efficient and everything went like clockwork.In particular, on the day my vehicle was booked in (for a propshaft product recall) and despite the fact that it is clearly a very busy service centre, I was never hurried & felt welcome!
Service was excellent
because the service was exelent
They kept me informed and contacted BMW Breakdown service on my behalf regarding the hire car.
Very efficient and good to have facilities to work while I waited (wifi, coffee etc)
Nigel has been brilliant through out, with answering my questions, concerns and helping build the right car
Accommodating of my needs regarding time to drop off an pick up
The whole process was made easy to understand and went smoothly from first contact. The finance agreement was well explained and entirely satisfactory.
I bought my car at Williams Rochdale but Manchester branch couldn't have been more helpful from Reception staff to mechanic who went that extra mile.
Met timescale and budget/quotation for service and MOT
I felt that staff was knowledgeable and helpful.
Every detail is covered, down to car valeting. Explanation of all detail comes without asking.
Everything was looked after ok
On this visit, I received the service I expected.
Mission for the staff is to keep me moving, very accommodating in letting me leave the car there whilst I travel away, come and pick it up the following day or whenever it suits my travels. Much appreciated
Very good service, but as always with BMW service the price was way over the top
Car was done quickly and on time
Please read above. Very poor customer service. Agent diagnosing the problem, making me feel responsible for satnav issues. Quite rude, unfriendly and unnecessary comments
Thank you for the feedback and we're very disappointed this was your impression of the service provided by Williams Manchester. The Service Manager will contact you directly to discuss further.
Nice people but the focus is not on the individual customer any more. Any issue outside of a processed norm is not able to be dealt with at Williams.
We needed a courtesy car had to wait two weeks to book the car in so we could get one
Despite being on the servicing package with MOT protection I did not pass the mot and BMW did nothing about it
Thank you for the feedback Mr Cennamo. Manchester's Service Manager will be in touch to discuss your comments.
Service was fine, service cost and plan are disappointing
Did the service, front pads were needed according to service indicator, inspection revealed not required so reset FOC and did not try to replace parts unnecessarily.
Good staff, knowledgeable in area
all matters were dealt with fully , the reception staff went out of their way to be helpful and the car was returned spotless
Your lady on the maintenance team handled it perfectly, better than usual
Fantastic service. Really friendly and professional. Opening hours allow me to get into the garage around work.
The sales person dealing with my transaction was thorough, helpful and efficient. The service staff equally so
Excellent service feedback and Lee at the service desk at Williams Manchester was very friendly and proffetional
Kept up to date throughout
2 issues that the car went into service for - were apparently addressed at the garage - with no issues reported back.Both problems still continue
Great service. Service reception were not expecting me (screw up with oxford road) but Cathy soon sorted the issue. Got a call within 4 hours - service complete. I was a bit worried yesterday the screen told me that I had no oil and should fill 1 ltr
I was dealt with quickly and courteously.
The staff were knowledgeable, polite, friendly and professional. They went over and above to ensure I was happy.
My car was cleaned after the service is done.
Good customer service from reception to service advisor
you can do with a better taxi/transport provider as I have always waited for 30mins for a taxi after dropping my car.
They always (have used them a couple of times before) go the extra mile. When I got a nail through a tire as i set of on important journey they had me back on the road in an hour.
The whole experience was seamless,from contacting the dealership to arrange for the work to be done,indeed,I had three reminders to confirm the date.On arrival I was dealt with speedily.I was given a time for the work to be completed,and it was.
didn't realise if i had an issue with my car that I could not get someone to look at it whilst doing the service as it was booked as a fast tracked service so had to bring car in again -
Long wait for service agent when dropping car off for servicing
the service was very good despite some members of staff not being in on time due to bad weather . A fault I reported the tailgate rattling was fixed the same day as the service
I always get good service from David, my favourite service advisor at Williams Manchester. He seems to know the cars and understands any issues I've needed to have looked at under warranty. I have also had an expensive steering rack replaced
Staff were professional, courteous and helpful with a smile. Work carried out on time and talked through.
On collection computer glitch meant invoice could not be printed. Promised it would forwarded to me. Still waiting.
Good communication and information.
Not thrilled with service
Everything was done as efficiently as it could be, and also I was pleased my car was washed, cleaned and valeted .
mini centre are very efficient
When I took it in for a service I was expecting to just drop the keys off and leave. I was however asked to wait and then served coffee. This is great service but I was just expecting to spend 2 minutes maximum at the dealership, not 20.
My car had showed a warning light. This part was replaced as was the battery as on testing it showed it would develop a fault in the near future
Very friendly and helpful. The member of staff I was dealing with took the time to show me how to the satnav worked. My only complaint: my working day doesn't finish until 5.30 yet I had to pick the car up at 5 - not very convenient.
Good service and very helpful.
The booking In, reception,Service assistance all went well and achieved a lot in a short space of time
Really please better service from Bmw then Mercedes
Good job done.
Guy 5*10 pounds just to click on a ****** computer to clear 5 faults. fFankly this is pure robbery. If i ve got to charge my customers this price every times my team have too troubleshoot issues. We will be millionaires.
I am very happy with the service given. However I am not happy with not being allowed out of the survey unless this rating is changed
Everything was completed as discussed and earlier than expected too.
Personal Service from David Mellor
The sales service was second to one and the way my ideal vehicle was sourced, was well worth the wait. I do feel however, that after sales l, as is generally the case with everything, once a dale has been completed, leaves a little bit to be desired.
On receiving the service report via text / email, asked for a quotation on replacement tyres that where on amber status, no response received back from service centre, and when queried on collection they didn't seem concerned that my request was miss
The dealer and the service were excellent. I was trying to book the service online but found it was too confusing even though I put my reg no and mileage, the website did not recommend which service I needed so had to ring the dealer to clarify.
Williams staff are always friendly, efficient and professional.
No waiting. Warm friendly greeting. Tea coffee even snacks. Very comfortable.
Reception staff very welcoming. Nice seating area with drinks available.
Again just a very easy process no worries
Everything ran with the utmost efficiency. A superb experience.
Staff were very friendly and knowledgeable.
Whilst talking through the disability scheme Nigel Dentith Was most helpful and if I have any questions he answered them with no hesitation he really knew his stuff thank you
I felt comfortable with the process and get I was being listened to and understood. Got what I wanted at a very good price.
Every effort was made to deliver the car as agreed despite changes caused by me. Kept informed of progress of delivery on a regular basis. Excellent manner of sales executive. We felt that nothing was too much trouble and never felt rushed. Well done
A mistake had been made over the handover of my old car so Mike Warrington came in on his day off to complete this rather than making me wait until after the bank holiday he was also unwell and still came in
Very well treated. Given help and advise
Very good- great service, great hospitality and an overall great experience.
I was made to feel very welcome and the paperwork was easy to complete and Nigel made helpful suggestions
Understood the deal I needed and made it a pleasurable experience
Nigel was very polite and explained everything about my new car and shown us how it all works....before and after I picked up my Bmw.
Elliott Norton at Williams Manchester took care of everything from start to finish with attention to detail and with a real professional, personable touch. I was going to buy Mercedes but Elliott won me over with his excellent service levels.
The customer care and service I received was second to none. Nigel Dentith at Williams BMW was such a fantastic help - fast replies to any queries and all information in order. Upon collection of the car he gave me both time and excellent service!
Options and choices explained well. Delivery was punctual. The hand-over, explaining the car and its functions was clearly explained until I was confident to drive it.
I was very happy with the service that was given by your salesman Nigel Dentith at Williams Manchester. He kept me well informed from ordering the car, he kept me updated when the vehicle arrived and arranging a suitable time to collect my vehicle.
Michael Berry at the Manchester store was brilliant excellent sales man!
I felt welcome every time I was there and the girls behind the main desk was very helpful and the staff in general were great
Arrived on time, clean, ready to drive away after a quick refresher tour around the functionality of the vehicle by Sana.
Ash who helped me with the latest car was great.
For the second time in 6 years, I was picking up a new X3/X4. Having spent over £40k, I thought that there might be a bit of a fuss/special treatment. No such thing. I could have been picking up a £10k second hand vehicle and had similar service!
It was slow to get initial responses to e-mails, especially as Williams had approached me about Black Friday deals in the first place, and I was on the verge of going elsewhere. Once the salesman realised I was a serious buyer, things improved.
Ashley Humphreys was extremely helpful and informative.
Kept well informed
Chris the salesman was so nice.He was very informative, patient, professional, courteous and answered every question we asked confidently.We were looked after with beverages & biscuits.Our experience with bmw is second to none & thats why we return.
Thank you for the positive feedback Mr Knowles which is greatly appreciated.
Very well treat by the salesman dealing with my purchase
Could not of gone smoother from star5 to finish the sales man mike Warrington did everything for us and explain everything every step of the way
The transaction was done so smoothly and efficiently without any pressure from the salesman Mr Holloway
It was an exciting experience and fun.